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Reviews of The Craiglands Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Craiglands Hotel, Sure Hotel Collection by Best Western
Cowpasture Road, West Yorkshire, Ilkley, England

Reviews

7.0

Good

Rating 10 - Excellent. 70 out of 322 reviews" "
Rating 8 - Good. 109 out of 322 reviews" "
Rating 6 - Okay. 68 out of 322 reviews" "
Rating 4 - Poor. 53 out of 322 reviews" "
Rating 2 - Terrible. 22 out of 322 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of character. Great for walkers wanting to explore Ilkley Moor.
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Stayed 1 night in Mar 2024

8/10 Good

R

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely Hotel, great room but distinct lack of staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Shaun

Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, even had an upgraded room
Stayed 2 nights in Jan 2024

6/10 Okay

Stuart

Liked: Cleanliness, room comfort
Dated but still enjoyable
Stayed at the Craiglands on the nights of Christmas Eve and Christmas Day. It was a bit sad to see such a great hotel from years gone by looking so dated. Even so it did not stop us enjoying our stay. All the staff from checking in to checking out were very polite and friendly. The room we had was clean and spacious. The bathroom was roomy with an excellent shower over the bath. New towels were provided daily. Overall an enjoyable 2-night break.
Stayed 2 nights in Dec 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!! Where do I begin….30 mins to check in….room absolutely shaking with noise due to disco below…go down to complain and met with screaming guests swearing for same reason…rude manager…and a guest so drunk they were unconscious in the reception area ..all this with 4 children with me! Manager in morning equally as rude
Stayed 1 night in Dec 2023

6/10 Okay

Ian

Stayed 1 night in Nov 2023

10/10 Excellent

J G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Night Away
An impressive building. Car park looks to be in the old walled garden. Access signage is limited. Exit is a tight RH turn.
Stayed 1 night in Sep 2023

10/10 Excellent

Gail

Stayed 1 night in Oct 2023

2/10 Terrible

Hannah

Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value.
A little faded with the odd sign of historic water ingress. But the cost was so low in these troubled times, I can more than forgive them. Very friendly, with more towels than we knew what to do with. Enormous room, huge firm bed and a TV to match. So quiet. Oh, and the Hotel WiFi was very novel - it worked ! Highly recommend.
Stayed 4 nights in Oct 2023

4/10 Poor

Graham

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointing. No all-day bar menu even though it is listed online and in the room, breakfast was all diy with cold plates and tea out of a machine by the cup. Room was clean although no way to adjust the heating. En-suite was good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joanne

Stayed 2 nights in Sep 2023

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Little way out of town,access to hotel from car park not good.
Stayed 1 night in Sep 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely :)
Stayed 2 nights in Sep 2023

10/10 Excellent

Wayne, Lancs

Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & helpful staff. Only downside was a generator outsude room. Went off at 9pm & back on at 6am
Stayed 1 night in Aug 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely break. Only downside was the bed was two singles/twins connected and I kept falling down the middle gap as well as the floorboards creaking all night keeping me up but other than that it was a lovely stay. Also we were disappointed to NOT be informed that the spa was closed and no communication prior to arrival
Stayed 2 nights in Aug 2023

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities, room comfort
Average stay but for one night it’s OK
No one at check in desk and had to wait quite a while for someone to arrive despite ringing the bell. In the bar had to wait 15 minutes for someone to serve me after ringing the bell three times. Room small but clean. Noisy corridor outside room. Breakfast ran out of hash browns and couldn’t find anyone to ask for more. I think the staff are stretched and often double up on roles.
Stayed 1 night in Jul 2023

2/10 Terrible

PATRICK

Stayed 1 night in Jun 2023

8/10 Good

Mary

Stayed 1 night in Jun 2023

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are excellent. Disappointed no spa as still advertised as such. Wasn’t happy with breakfast choice not great hot food choice not nice.. area not kept tidy at all so put us off .. Housekeeping left bathroom widow open with blind up We left it down on going out, on returning a bird had flew into room and wrecked the room our belongings all over floor, lamps knocked down poo all over the bed and floor . No housekeeping in hotel at that time.. so offered an alternative room but up flights of stairs I couldn’t manage not close to a lift. We stayed in our booked room . Reception brought clean bedding but obvious the poor man didn’t know how to change bedding ! So we did ourselves . No body’s fault .. however housekeeping need to close blinds as they obviously are use to the birds flying in rooms, another person had two in their room also .
Stayed 2 nights in May 2023

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break in Ilkley.
We had a lovely stay in an executive king room. The hotel is very clean and comfortable and the service was excellent. The hotel is in a great location with the moor’s literally a few minutes walk away and the town centre in easy walking distance. The hotel bar was very expensive.
Stayed 1 night in Apr 2023

10/10 Excellent

Gareth

Stayed 1 night in Apr 2023

10/10 Excellent

Peter J

Stayed 1 night in Apr 2023

8/10 Good

vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel friendly staff
Stayed here Thursday and Friday night, staff were friendly and our room was amazing, huge with a massive stand alone bathtub shower and 2 sinks, there was a dressing room up a few stairs overall a great room, went to book in the spa and thought the price was a bit ott for the size of the pool and the fact i wouldnt even use the steam room or sauna so the lovely receptionist reduced the price so that was great, my only issue was the food at breakfast, typical hotel food and we mentioned the sausages looked raw because they were.. but we were told despite the look they are cooked! The coffee machine isnt worth bothering with as nothing from it was nice, overall dissapointing breakfast but would still reccomend this hotel and definitely go for an executive room especially room 112,
Stayed 2 nights in Mar 2023

8/10 Good

Stuart

Stayed 2 nights in Mar 2023

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Tom

Stayed 1 night in Feb 2023

6/10 Okay

Aaron

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Acceptable
Stayed 1 night in Feb 2023

10/10 Excellent

brian

Stayed 1 night in Feb 2023

6/10 Okay

Tracy

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Very tired hotel, also cold in main areas not very inviting.
Stayed 1 night in Jan 2023

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2023

8/10 Good

S

Stayed 1 night in Jan 2023

10/10 Excellent

Thomas w

Stayed 1 night in Jan 2023

8/10 Good

Desmond, Pudong

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Hotel quality not what it used to be. Needs a refurbishment. Staff really friendly, accommodating and flexible. Decent value for money.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very comfortable, friendly staff, Took granddaughter, 1st trip away, she was very happy and looked for the staff who kept talking to her.
Stayed 4 nights in Dec 2022

6/10 Okay

Verified traveller

Travelled with family
Checked in online,so that was easy. Enquirer as to breakfast timings at reception, was told 7-10(the restaurant manager was at the desk too) Arrived next morning for breakfast at 07:10.....very quiet, staff told me "breakfast at 08:00" ....back to my room with my very hungry upset son. Returned at 08:00 to a reasonable buffet selection.....but no milk anywhere to be found, "we've used more than we anticipated over Xmas, we waiting for a delivery "was the reply to many people's enquiries. So my son and many others couldn't have cereal, nor could anybody have milk in their tea/coffee. Was it beyond the thought process of the staff to buy milk locally before the breakfast service?! Unbelievable amateurish error! Didn't use pool or spa, nor the Brassiere. Final comment; I disliked being called "Buddy" by staff...having worked in Hotel and Catering management for 12 years myself, hotel guests were either 'Sir' or 'Madam'....I would never dream of calling a guest 'Buddy'!

10/10 Excellent

Carol

Stayed 1 night in Dec 2022

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy sleep
Had a comfortable nights sleep ,lovely comfy bed. Breakfast leaves something to be desired . It statrs at 7.00 to 10.00 as I went down about 8.30 ish . There was bacon,not cooked enuff for mexas i like mine well done. Suasages were lovely,no complaints there. Eggs only one chouce out scrambled,hash browns tried these and left it as you could have soled your boots with it ,must have been out from the start. No tomatoes, also just manged to get the last of the fruit. Toast was done fresh by me.
Stayed 1 night in Dec 2022

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Marc

Liked: Cleanliness, staff & service, room comfort
Temperature
The room was ok, however the hotel was very cold. The temperature outside was 2 deg C and the bedroom heating did not come on until 18.30 and then it didn't warm the room. The lounge was cold the breakfast room was cold, and the staff on reception were wearing fleece jackets a key pointer. There were many complaints about heating as discussed in the bar so it is obviously a major issue
Stayed 1 night in Dec 2022

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Booking in was a chore, no slippers and dressing gowns in room, bar prices extortionate and breakfast was totally disorganised
Stayed 1 night in Nov 2022

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

8/10 Good

gary

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022