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Reviews of 42 The Calls

3 out of 5
42 The Calls
THE CALLS,42, Leeds, England

Reviews

8.4

Very good

Rating 10 - Excellent. 410 out of 890 reviews" "
Rating 8 - Good. 316 out of 890 reviews" "
Rating 6 - Okay. 105 out of 890 reviews" "
Rating 4 - Poor. 41 out of 890 reviews" "
Rating 2 - Terrible. 18 out of 890 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Leon

Disliked: Cleanliness, staff & service, property conditions & facilities
Dated hotel needs updating and staff training !
See below list of issues: Damaged & dirty furniture in the bedroom. Mattress needed replacing. Bathroom - dated shower, toilet not flushing, extractor dirty and damaged. Emergency signage, non existent. The hotel reception over charged us with no apology, they took our credit card away from reception and ~I demand they haver to return with it.
Stayed 1 night in Dec 2019

6/10 Okay

Mary

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Place!!
A really warm welcome to a fantastic place. Clean and warm with all mod cons. Well reccomoended, close to all shops and bars!
Stayed 1 night in Dec 2019

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

S

Business traveller
Liked: Room comfort
Slow Breakfast
Rooms need some TLC, breakfast service was ridiculously slow despite there only being 9 people in the restaurant took over half an hour to order my breakfast, way too slow.
Stayed 1 night in Dec 2019

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky and unique. Looking forward to coming back after the refit
Stayed 1 night in Dec 2019

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really impressed with this central hotel and the surrounding area.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Was ok
First impression I found the receptionist quite rude. The rest of the staff was pleasant.
Stayed 1 night in Dec 2019

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Lovely hotel, quite quirky features. Food n drink spot on too
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely rooms with exposed beams over looking the canal.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly staff good location comfortable stay.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice stay, good breakfast, comfy bed but pillows could be better. First floor rooms you can hear above you. Lovely staff
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, looks out onto the river. Clean rooms and friendly staff
Stayed 1 night in Nov 2019

8/10 Good

elaine

Liked: Cleanliness, staff & service
Great Location!
Quirky hotel in a great location but probably needs a bit of an upgrade as bed was soft and towels thin. For a one night stay it was fine.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from 42 The Calls Hotel Team on 22 Nov 2019
Thank you for providing us with a review. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from 42 The Calls Hotel Team on 22 Nov 2019
Thank you for providing us with a 5/5 review. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay as always! Particularly amazing service from Sharon - she made us feel so welcome. It’s a shame that it’s closing for a year for the refurb, fingers crossed it’s not too different.
Stayed 1 night in Nov 2019
Response from 42 The Calls Hotel Team on 22 Nov 2019
Dear Charlotte, Thank you for taking the time to provide us with a review. It is wonderful to read that you had yet another enjoyable stay and pointed out our team member Sharon for her amazing service. We look forward to welcome you at some point in the future. Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
The hotel is feeling a bit run down but the good news is it will be closed from 24 Dec for complete refurbishment.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Due to be refurbished and closed from end of the year. The hotel is fab and the new version will be incredible. We hope to return when it’s done!
Stayed 1 night in Oct 2019

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Kieran

Stayed 1 night in Oct 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Suzy

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Leeds city break
Great breakfast, quirky hotel, good location being very convenient for the city centre. Friendly staff. Only down side was some noise late at night from people leaving the brewery wharf opposite. Would stay again.
Stayed 1 night in Oct 2019

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel looking tired now
We have stayed here many times over the past few years and I'm sorry to say the hotel is begining to look a little tired now. The service as always remains top notch, although small things such as a drink on arrival are no longer a thing. The hotel and rooms are clean, but fixtures and fittings looking tired and drab and in need of a good refurbish.
Stayed 1 night in Oct 2019

10/10 Excellent

Louetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Location
Great hotel. Room was spacious and bed really comfy. Great location with less than a 5 minute walk to the bars and restaurants but in a quiet place.
Stayed 1 night in Sep 2019

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Sep 2019

2/10 Terrible

Ross

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
As soon as you walk in it looks like a beautiful art museum. But when you past the front of house and walk through the hallway to your room there is a damp smell, My first room had some type of what looks like a part of an old train made out of iron hanged on tbe ceiling with a metal hook hanging from it supported by rope. This was very offputting almost disturbing for it to be the first thing see when you wake up. The ground was un even, the "Kingsize bed" was really two SPRING single matresses put together. This was very uncomfortable. The next day my room
Stayed 2 nights in Sep 2019
Response from 42 The Calls Hotel Team on 24 Oct 2019
Dear Ross, Thank you for visiting our hotel, we are sorry that your experience wasn't in line with our expectations, that said we really do appreciate your feedback. You did mention that you did not like your room on arrival but as the hotel was full we were unable to room move you, however you were room moved to another room the following morning as you were a two night stay. The hotel is a conversion from a late 18th century corn mill so there are some rooms that have original mill mechanisms incorporated. There are a number of rooms that have zip and link mattresses that enable us to twin rooms should that be required. Our maintenance did investigate your comments regarding a damp smell coming from the hallway but were unable to detect anything. The hotel is due to undergo a full year’s refurbishment from late December 2019 and once completed we do hope we will be able to welcome you back. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness
Pleasant stay.
Pleasant enough hotel. Great location for shopping and public transport. Lovely room. Main let down was the homeless camp across the river where a couple were screaming at each other for 5 hours on Sunday night. Most staff were really good but a few need more training in hospitality skills.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

6/10 Okay

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room comfy. Area noisy
The room is good. Bed very comfortable. The area is a party zone so lots of noisy late night walkers which was hard to sleep thru.
Stayed 1 night in Sep 2019

2/10 Terrible

Douglas

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

guy

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was basically unchanged for 20 plus years! It is in desperate need of refurbish. Room 313 couldn’t even fit in shower!
Stayed 1 night in Sep 2019

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem of Leeds!!
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hot water running tepid and wasnt up to temp untill 7.30 in the morning. Reported to staff at time
Stayed 1 night in Sep 2019

8/10 Good

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable short break in Leeds
Good location, very impressed by the view of the river. The hotel had a lot of nice touches which we appreciated, i.e. home made fudges, bathrobes in all the rooms, etc etc. and the staff were very helpful and efficient.
Stayed 1 night in Aug 2019