Ratings based on 519 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
80% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from canada

Great spot, good access for public transportation

Posted 06-Nov-2016
Pros: Liked the fact there was great restaurant on site and food good. Great breakfast offered
Cons: Rooms a little small and would have liked comfy chair
Location: Need to take bus or train system but can access easily for buckingham palace and London bridge. Nice mall in crawley
Comment from Hotel Management
09-Nov-2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read that you had an enjoyable stay with us and that you liked the restaurant and found it great. The Hotel does have various different room types available, please do ask at check in and maybe take advantage of a room upgrade on your next visit with us. We shall look forward to welcoming you back to the Hotel sometime in the future. Kind Regards Natasha Selby Guest Relations Manager
5out of 5
by A verified traveller

Posted 21-Sep-2016
It was a Great Hotel that really surprised and pleased us.
Comment from Hotel Management
21-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read your review and pleased that you the Hotel to be great. We do pride ourselves on our high standards of service and I was delighted that you found this to be the case. We shall look forward to welcoming you back to the Hotel sometime in the future. Kind Regards Natasha Selby Guest Relations Manager
3out of 5
by A verified traveller

Net hotel

Posted 19-Sep-2016
Reservering stond verkeerd in het systeem. Groter geboekt en kleiner gekregen. Vergissing werd gecorrigeerd, maar ik moest eerst de reservering laten zien.
Comment from Hotel Management
21-Sep-2016 by Guest Relations Manager, Hotel Management
Beste gast, Dank u voor de tijd neemt om uw commentaar naar aanleiding van uw recente verblijf in het Crowne Plaza London Gatwick Airport Hotel te delen. Gelieve mijn oprechte verontschuldigingen Dat je een paar van de reservering had problemen bij het inchecken in het hotel en dat we om dit te bevestigen door te vragen om een kopie van uw bevestiging te verstrekken. We proberen ervoor te zorgen dat alles is alles op zijn plaats voordat onze gasten arriveren en ik vond het jammer dat dit niet het geval is voor u. Ik zal zeker doorgeven aan uw commentaar terug naar de teams. Ik hoop zeker dat ondanks uw zorgen we zullen nog een kans om je terug naar het hotel te verwelkomen ergens in de toekomst te hebben. Vriendelijke groeten Natasha Selby Guest Relations Manager
4out of 5
by A verified traveller from Calgary

Ideal for Gatwick connection

Posted 03-Sep-2016
Pros: Very good value for money, perfect location for an airport connection, friendly staff.
Cons: Furnishings show a little age, but still OK. No shop or vending machine to buy snacks or soft drinks, Pepsi had to be bought from bar at bar prices.
Location: For eats and drinks, the Toby Carvery is only a 10-minute walk. Very well priced and enjoyable.
Had an early connection to make at Gatwick so we stayed the night in Crawley. Front desk very amiable as were all other staff. They were able to book a taxi to the airport for us at a preferred rate which was very much appreciated. Room was a decent size, was clean and the bathroom was spacious with a good shower. Very comfortable bed.
Comment from Hotel Management
03-Sep-2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read that you found the Hotel to be in a great location close by to shops bars and restaurants. I was pleased that you found the Hotel to be great value for money with our friendly staff throughout the Hotel. We do pride ourselves on our high standards of service and I was delighted that you found this to be the case. We shall look forward to welcoming you back to the Hotel sometime in the future. Kind Regards Natasha Selby Guest Relations Manager
3out of 5
by Andrew

Posted 01-Sep-2016 on Hotels
Comment from Hotel Management
03-Sep-2016 by General Manager, Hotel Management
Dear Guest, Thank you for the 3 stars, we work hard to make our guests happy and we were pleased that you enjoyed your stay. We shall look forward to welcoming you back to the Hotel sometime in the future. Kind Regards Natasha Selby Guest Relations Manager
3out of 5
by A verified traveller from Rugby, UK

Great location, but lacking in lustre.

Posted 18-Aug-2016
Pros: Great location.
Cons: Aircon needs to be sorted.
Location: Near the high street and places to eat.
The hotel is looking a bit tired. Aircon made weird noises throughout the night and I didn't feel that there were any special touches to my stay. I was disappointed.
Comment from Hotel Management
19-Aug-2016 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne plaza London Gatwick Airport Hotel. I was delighted to read that you found the Hotel in an ideal location close by to the Airport and the local high street. Please accept our sincere apologies that you found the Hotel to be tired looking and the A/C noisy. I am unsure if you made the front desk team aware of your concerns with your room as we would have more than happily assisted in resolving the concerns for you. I do hope that despite your concerns we will have another opportunity to welcome you back to the Hotel in the future. Kind Regards Natasha Selby Guest Relations Manager
5out of 5
by A verified traveller

Posted 26-Jul-2016
Buen hotel cerca de el aeropuerto de Gatwick, por fuera de ve viejo pero por dentro está remodelado
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
Querido invitado, Gracias por tomarse el tiempo para revisar su reciente estancia en el Crowne Plaza London Gatiwck Aeropuerto Hotel. Tuve el placer de leer que tenía una estancia agradable con nosotros y hayan disfrutado el nuevo interior de las zonas comunes. Vamos a mirar hacia adelante para darle la bienvenida de regreso al hotel en algún momento en el futuro. Saludos cordiales Natasha Selby De Relaciones con Clientes
4out of 5
by A verified traveller

Posted 22-Jul-2016
We had no view from our room The elevators are very small for such a busy hotel... The food and the bar service was good... The breakfast i would recommond
Comment from Hotel Management
23-Jul-2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apologies that you did not have a view from your room. Please do request a higher floor on your next stay with us we will always try to accommodate the requests where possible. I was pleased to read that you had food in the bar and found the service to be good. I will be sure to pass on your comments to the team. I do hope we will be able to welcome you back to the Hotel sometime in the future. Kind Regards Natasha Selby Guest Relations Manager
3out of 5
by A verified traveller from British Columbia Canada

Nice hotel very comfortable but far from London.

Posted 19-Jul-2016
I enjoyed my stay in Crowne Plaza hotel. The staff are very helpful and friendly. The buffet is delicious. Although it is far from London one can take the Gatwick express. There is shuttle bus to the airport. The room is spacious and clean.
Comment from Hotel Management
19-Jul-2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your recent stay at the Crowne Plaza London Gatwick Airport Hotel. I was delighted to read that you had an enjoyable stay with us and found the staff to be friendly and helpful. We do pride ourselves in our high standards of service and I was pleased that you found this to be the case. We shall look forward to welcoming you back to the Hotel sometime in the future. Kind Regards Natasha Selby Guest Relations Manager
2out of 5
by A verified traveller from Auckland

Average hotel

Posted 12-Jul-2016
Cons: Definitely improvement needed with the reception staff.
Location: Near to a lot of restaurants and food outlets. Within walking distance. Quite far out from London city for sightseeing and it's expensive.
I expected a better experience at a hotel that has such a variable client base. The reception staff were indifferent to the point of rudeness. The room was clean but looked a bit shabby. Alright for a one or two night stay but I wouldn't spend a long period here.
Comment from Hotel Management
17-Jul-2016 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for taking the time to feedback your comments following your recent stay at the Crowne Plaza London Gatwick Airport Hotel. Please accept our sincere apologies with regards to your stay not meeting with your expectations. I will certainly pass on your comments to the reception team. I would like to thank you for your feedback which is invaluable to us in assessing and improving the standard of service we offer. I do hope we will have the opportunity to welcome you back to the Hotel sometime in the future. Kind Regards Natasha Selby Guest Relations Manager