It was ok, i upgraded the room to a better size bed and comfort as i thought it would suit wife better to which it did. For me unfortunately our room was next to the corridor door and people coming and going all hours with luggage banging into the door, slamming the corridor door, purpose or not it was enough to keep me awake. Room clean and tidy, food was ok but staff overwhelmed due to a football function the same day. If this was advertised i would have booked elsewhere. Overall it was ok, i booked here as i stayed in Harrowgate IGH plazza and it was a good stay.... perhaps i was expecting too much of the same service and quality.... i'd put this hotel on a list as option if i went to Gatwick again but i would definitely look at options first