Terrace/patio

Reviews of Courtyard Melbourne West

3 out of 5
Courtyard Melbourne West
2101 W New Haven Ave, West Melbourne, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 584 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Annette, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Melbourne West, and we look forward to welcoming you back soon.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Kimberly, Manassas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Clean and comfortable. Close to airport. Just older style room/ bath.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Kimberly, Thank you for choosing Courtyard Melbourne West and sharing your experience. We are glad you liked our well-maintained hotel and that you appreciate your kind words about our location near the airport. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for taking the time to write about your stay. We look forward to your return visit.Sincerely,Leah BlackmoreGeneral Manager

8/10 Good

Tom

Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Tom, Thank you for sharing the nice rating about your experience at Courtyard Melbourne West. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Leah BlackmoreGeneral Manager

8/10 Good

Anthony

Stayed 2 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Anthony, Thank you for sharing the nice rating about your experience at Courtyard Melbourne West. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Leah BlackmoreGeneral Manager

8/10 Good

Emma, Jacksonville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. But I requested no cleaning service, put do not disturb on door knob and went to breakfast. Came back to cleaning lady in our room and the sign was still on the door. I guess they can’t read. That really annoyed me. Everything else was good.
Stayed 5 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Emma, Thank you for choosing Courtyard Melbourne West during your visit to Melbourne. We sincerely apologize for the interruption from our housekeeping staff. We will address this matter to ensure it is not repeated. We very much appreciate you bringing this to our attention, and we would welcome another opportunity to provide the excellent hospitality for which we are known. Thank you again for choosing us for your visit to the city, and we hope to see you soon.Sincerely,Leah BlackmoreGeneral Manager

8/10 Good

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Waleed, We are delighted you had a great stay at Courtyard Melbourne West. Thank you for the kind rating, and we look forward to hosting you again soon.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 27 Jan 2024
Dear Miguel, Thank you for sharing about your stay at Courtyard Melbourne West. We appreciate the generous rating and are glad you enjoyed every aspect of your visit with us. We appreciate your business and look forward to seeing you again soon.Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Remel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything
Stayed 3 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Remel, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure hosting you, and we look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very nice and affordable and pleasant staff
Stayed 1 night in Jan 2024
Response from General Manager on 20 Jan 2024
Dear Robert, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. We appreciate you taking the time to leave your kind remarks, most notably helpful associates. Thank you for choosing Courtyard Melbourne West. We hope to have the opportunity to welcome you back soon.Sincerely,Leah Blackmore,General Manager

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Patrick, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Christine

Stayed 2 nights in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Christine, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard Melbourne West. We look forward to your return and wish you all the best with your future travels. Happy Holidays and Happy New Year!Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Feisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Feisal, We are thrilled you had an excellent stay at Courtyard Melbourne West, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Melbourne
Very nice hotel. Clean, quiet, friendly staff, plenty of nearby restaurants and some shopping. I will stay here again. Thank you for your kindness.
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Sharon, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. We are delighted to know about our clean facilities, courteous hospitality, and convenient location. It was our pleasure hosting you, and we look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Michael, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Leah BlackmoreGeneral Manager

8/10 Good

jon

Liked: Staff & service, property conditions & facilities
The faucet in the bathroom sink didn’t work
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Jon, Thank you for the generous rating. We genuinely apologize for the maintenance issues you encountered with your room. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope the rest of your stay was enjoyable and that we will see you again soon. Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior door lock was broken. Thank goodness for the interior flip over safety latch. We were late getting back to room after dinner and that's when we noticed the lock was broken. Didn't report it then as we were tired from traveling.
Stayed 1 night in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Linda, Thank you for choosing Courtyard Melbourne West during your visit to Melbourne. We are pleased you enjoyed your overall stay. However, we apologize for the maintenance issue you outlined. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope you will stay with us again on your next visit to the area.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Kenneth, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Leah BlackmoreGeneral Manager

8/10 Good

Katrina Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Clean inside and 9out. This was my second visit to the area and stayed with you all both times. Will be bacl’
Stayed 4 nights in Nov 2023
Response from General Manager on 23 Nov 2023
Dear Ms. Anne, We are delighted to read this was your second stay with us. We are glad our associates left a lasting impression and that you loved our clean property. Thank you for your review, and we are excited about your next visit. Sincerely, Leah Blackmore General Manager

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not pet friendly
I called ahead about my dog because of issues I had at another hotel. She assured me there wouldn’t be any issues. When I arrived, the guy charged me $100 fee for my dog. When I told him the lady I just spoke with did not tell me about it, he said “ just because you weren’t told, doesn’t mean there’s not one “
Stayed 1 night in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Jennifer, Thank you for taking the time to review our hotel. We regret your disappointment with our pet fee. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. Thank you for choosing us for your Melbourne visit, and we hope you will give us another opportunity to provide you with the seamless stay you deserve.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was nice, a bit outdated but the room was comfortable and clean.
Stayed 2 nights in Nov 2023
Response from General Manager on 13 Nov 2023
Dear Walter, Thank you for choosing Courtyard Melbourne West during your visit to Melbourne. We are pleased we met your expectations and that you enjoyed your stay. We also appreciate you mentioning our well-maintained accommodations. It was a pleasure hosting you, and we hope to do the same in the future. Sincerely,Leah Blackmore,General Manager

10/10 Excellent

KEITH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super!!
Stayed 1 night in Oct 2023
Response from General Manager on 29 Oct 2023
Dear Keith, We are delighted your stay at Courtyard Melbourne West was perfect and that you enjoyed all aspects of our resort. Thank you for the fantastic feedback; we look forward to hosting you again soon. Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Marta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly & accommodating! Breakfast was well worth the small extra fee! Get it!! Bedding was very comfortable, room was great! We’ll definitely stay here again!
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Marta, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. We are thrilled to know our delicious breakfast, comfortable accommodations, and thoughtful service enhanced your time with us. It was our pleasure hosting you, and we look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great!
Stayed 1 night in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Zach, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 8 Oct 2023
Dear William, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Melbourne West, and we look forward to serving you again soon. Sincerely, Leah Blackmore General Manager

10/10 Excellent

Rafy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Sep 2023
Response from General Manager on 27 Sept 2023
Dear Rafy, Thank you for choosing Courtyard Melbourne West during your visit to Melbourne. We appreciate you sharing how much you enjoyed your time with us and our excellent location. We look forward to you will stay with us again on your next trip to the area. Sincerely, Leah Blackmore General Manager

8/10 Good

Tyrone

Stayed 2 nights in Aug 2023
Response from General Manager on 13 Sept 2023
Dear Tyrone, Thank you for being our guest at Courtyard Melbourne West. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Leah BlackmoreGeneral Manager

8/10 Good

Corey

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on 10 Aug 2023
Dear Corey, Thank you for sharing the nice rating about your experience at Courtyard Melbourne West. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Sincerely, Leah Blackmore General Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 26 Jul 2023
Dear Mark, Thank you for your fantastic rating. We are delighted to know you loved every aspect of our hotel. We hope to welcome you back soon to the Courtyard Melbourne West.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brittany at the front desk was AWESOME! Super friendly & efficient.
Stayed 1 night in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Brian, Thank you for the generous review of Courtyard Melbourne West. We are delighted to hear about your outstanding stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an exceptional and seamless experience for all of our guests, and it will be an honor to pass along your compliments to Brittany who took such great care of you. Thank you again; we look forward to welcoming you back on your next visit to the Melbourne area. Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Always better in person
The hotel was great. Front Desk Staff friendly and informative. Room was clean and comfortable. But, I had attempted to telephone the hotel to advise them that there would be a late check in. I was told that I had to contact Hotels.com in order to change my reservation. Really, a notification was a reservation change? I then left my family and drove ten minutes to the hotel. Front Desk apologized for the interruption with my family, and allowed me to check in early. It appears that "back office" support is lacking.
Stayed 1 night in Jun 2023
Response from General Manager on 23 Jun 2023
Dear Robert, Thank you for taking the time to review your stay at Courtyard Melbourne West. We are glad our associates left a lasting impression and that you loved our well-kept property and comfortable accommodations. Additionally, we appreciate all your remarks, the positive as well as the things that would have enhanced your time with us. We look forward to being your hotel of choice if another visit to our area is in your plans. Sincerely, Leah Blackmore General Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was ok. Nothing notable
Stayed 1 night in Jun 2023
Response from General Manager on 13 Jun 2023
Dear Robert, Thank you for being our guest at Courtyard Melbourne West. It is good to know your time with us remained pleasant. We appreciate your feedback, and would welcome another opportunity to provide the excellent hospitality for which we are known. Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from General Manager on 4 Jun 2023
Dear Arnold, Thank you for your fabulous rating and for letting us know your stay at Courtyard Melbourne West was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the area where I had travel to.
Stayed 1 night in May 2023
Response from General Manager on 2 Jun 2023
Dear Antonia, Thank you for your feedback. We are pleased our location was perfect for your travel plans. It was a pleasure hosting you at Courtyard Melbourne West, and we look forward to seeing you again soon.Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and comfortable hotel, the rooms are large and the bedding ultra clean. Attentive staff, excellent tomato soup - which I needed as I had a cold. Thank you to all the staff!
Stayed 1 night in May 2023
Response from General Manager on 2 Jun 2023
Dear Michael, Thank you for your fantastic review and for all the wonderful things that you had to say about the Courtyard Melbourne West. Your comments about our spotless property, accommodations, and dedicated associates were a pleasure to read. We are excited to share them with our staff. Thank you again for your feedback, and we look forward to having you stay with us again.Sincerely,Leah Blackmore,General Manager

4/10 Poor

Phillip

Travelled with family
Liked: Cleanliness, staff & service
The sewage backed up into the sink.Staff quickly got us another room and free breakfast. I think this property needs total rebuilding. Next time I am in Melbourne i will stay somewhere else
Stayed 2 nights in May 2023
Response from General Manager on 31 May 2023
Dear Phillip, Thank you for taking the time to share your evaluation of your time with us. We apologize for the issues you experienced with your room. You have our assurance that we are working to prevent such future incidents. We hope you will change your mind and consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Brian

Stayed 1 night in May 2023
Response from General Manager on 31 May 2023
Dear Brian, We are thrilled you had an excellent stay at Courtyard Melbourne West, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Leah BlackmoreGeneral Manager

6/10 Okay

Ankur

Liked: Staff & service, amenities
Good not exceptional. Better properties around at the same price point.
Stayed 1 night in Apr 2023
Response from General Manager on 3 May 2023
Dear Ankur, Thank you for your review. We were pleased you enjoyed your overall stay, and we will certainly share your opinions regarding the price of your visit appropriately. Our team makes every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. Thank you once again for your feedback, and we hope to have another opportunity to welcome you back to our hotel. Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and front desk people were very nice and friendly. Many restaurants and shops in the area and only a few miles from I-95. The only thing we did not like were the prices at the small cafe area in the hotel. They have a limited menu and the prices were very high for what little we got. One coffee and one tea and two small fruit cups were $25. There are plenty of restaurants where you can get much more for your money.
Stayed 2 nights in Apr 2023
Response from General Manager on 26 Apr 2023
Dear Sharon, Thank you for the kind review of your recent stay at the Courtyard Melbourne West. We agree our location does not get any better with the excellent shopping and dining right outside our doors, and we are glad this enhanced your visit. Also, we are pleased you liked our spotless property and front desk associates. However, we regret not meeting all of your expectations concerning the cafe. We will share your feedback for a better guest experience. It was a pleasure having you, and we look forward to welcoming you back to the area.Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay here. Love the bistro. Only complaint is the unstable and unreliable Wi-Fi.
Stayed 5 nights in Apr 2023
Response from General Manager on 17 Apr 2023
Dear Jeremy, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning you enjoyed our delicious bistro. That said, we have also taken note of your additional comments and we will share them appropriately. It was our pleasure hosting you, and we look forward to seeing you again soon.Sincerely,Leah Blackmore,General Manager

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from General Manager on 21 Mar 2023
Dear Pam, We appreciate your gracious rating about your stay at Courtyard Melbourne West. It means a lot to us to learn that your visit was pleasant. Thank you for being our guest, and we look forward to a future visit.Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Richardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and affordable
Stayed 1 night in Mar 2023
Response from General Manager on 20 Mar 2023
Dear Richardo, Thank you for sharing about your stay at Courtyard Melbourne West. We appreciate the excellent remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our clean property enhanced your visit with us. We look forward to seeing you again soon.Sincerely,Leah Blackmore,General Manager

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean
Stayed 1 night in Mar 2023
Response from General Manager on 13 Mar 2023
Dear Jessica, Thank you for staying at Courtyard Melbourne West. We enjoyed your kind comments about our refreshing accommodations. Thank you for sharing your review that you had a pleasant stay. We look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy to locate, bistro open late. Good price.
Stayed 1 night in Mar 2023
Response from General Manager on 10 Mar 2023
Dear John, Thank you for choosing Courtyard Melbourne West during your visit to Melbourne. We appreciate you sharing how much you enjoyed your time with us, and we are also delighted to know our excellent location, great value, and delicious dining options exceeded your expectations. We look forward to you staying with us again on your next visit to the area.Sincerely,Leah Blackmore,General Manager

8/10 Good

Ruchi

Business traveller
Liked: Amenities
.
Stayed 5 nights in Feb 2023
Response from General Manager on 5 Mar 2023
Dear Ruchi, Thank you for your nice rating and for letting us know that your stay at Courtyard Melbourne West was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Leah BlackmoreGeneral Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from General Manager on 14 Feb 2023
Dear Andrew, Thank you for sharing the review of your experience at Courtyard Melbourne West. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area.Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Caleb

Stayed 2 nights in Feb 2023
Response from General Manager on 7 Mar 2023
Dear Caleb, It was a pleasure having you as our guest at Courtyard Melbourne West. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Kem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Very comfortable hotels excellent front desk clerks.. Bed super comfortable, and very very quiet at night, thats how all hotels supposed to be...
Stayed 1 night in Jan 2023
Response from General Manager on 8 Feb 2023
Dear Kem, Thank you for the five-star review of Courtyard Melbourne West. We are delighted to hear about your outstanding stay and how much you enjoyed our hospitality. Our team is dedicated to delivering an exceptional and seamless experience for all of our guests, and it will be an honor to pass along your compliments. We are also pleased to know our comfortable accommodations enhanced your time with us. Thank you again; we look forward to welcoming you back on your next visit to the Melbourne area. Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Karen

Stayed 1 night in Jan 2023
Response from General Manager on 7 Mar 2023
Dear Karen, Thank you for your fabulous rating and for letting us know your stay at Courtyard Melbourne West was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in an hour early with no problem. Property is clean and staff is friendly!
Stayed 1 night in Jan 2023
Response from General Manager on 29 Jan 2023
Dear Robert, Thank you for the five-star review of Courtyard Melbourne West. We are delighted to hear about your outstanding stay and how much you enjoyed our hospitality and clean accomodations. Our team is dedicated to delivering an exceptional and seamless experience for all of our guests, and it will be an honor to pass along your compliments. Thank you again for your wonderful comments; we look forward to welcoming you back on your next visit to the Melbourne area. Sincerely,Leah Blackmore,General Manager

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard is our new #1
Great time! Especially clean facility close to shopping, food, and interstate. Awesome pool and areas to relax, watch tv and even bbq.
Stayed 5 nights in Dec 2022
Response from General Manager on 7 Jan 2023
Dear Dennis, Thank you for sharing about your stay at Courtyard Melbourne West. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our refreshing rooms and outstanding amenities enhanced your visit with us. Also, we are pleased you found our location near highway and a variety of restaurants and shopping to be perfect for your plans. It was our pleasure hosting you, and we look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager