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Reviews of Best Western West Greenwich Inn

2.5 out of 5
Best Western West Greenwich Inn
99 Nooseneck Hill Rd, West Greenwich, RI

Reviews

7.8

Good

Rating 10 - Excellent. 373 out of 1001 reviews" "
Rating 8 - Good. 338 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Nicolr

Well there were ants all over my bed all over the bathroom they did change the bedding but no compensation or anything just oh sorry and change the bedding other than that it was OK
Stayed 2 nights in Apr 2024
Response from Best Regards, Mohamed Ganchi General Manager on 15 Apr 2024
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and for the poor service you received from one of our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility a little dated, but everything clean, staff attentive to any requests, pool very clean, and breakfast very well done. A very nice place to stay.
Stayed 4 nights in Apr 2024
Response from Best Regards, Mohsin Ganchi General Manager on 11 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Xiaodong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean. The staff is very friendly. The full breakfast starts at 6AM everyday with rich varieties sausages/eggs to pancakes, etc.
Stayed 1 night in Mar 2024
Response from Best Regards, Mohsin Ganchi General Manager on 11 Apr 2024
Thank you for choosing Best Western and for the wonderful feedback. We are delighted to read you received excellent service from our staff and that you had an enjoyable stay here.

6/10 Okay

Jerry

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The carpet smells. The first room was widely open. The lock was broken. The front desk staff wasn't very polite. Very limited food options for the included breakfast.
Stayed 1 night in Mar 2024
Response from Best Regards, Mohsin Ganchi General Manager on 11 Apr 2024
Thank you for taking the time to submit a review based off of your recent stay with us. While I am glad that we were able to serve you, I am disappointed to hear that our service did not exceed your expectations. If you have any recommendations on how we can improve our operations, please feel free to contact me directly.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and relaxing :)
Stayed 1 night in Mar 2024
Response from Best Regards, Mohsin Ganchi General Manager on 11 Apr 2024
Thanks so much for staying at Best Western and for the feedback.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff is very pleasant place is clean.
Stayed 25 nights in Jan 2024

10/10 Excellent

cassandra, westerly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the heated pool.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kaleena

Stayed 1 night in Feb 2024
Response from Best Regards, Mohsin Ganchi General Manager on 11 Apr 2024
Thanks so much for staying at Best Western and for the feedback.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Staff were friendly and kind. Breakfast was good. Pool and hot tub great...(a bit too much chlorine.). Fitness room was limited but ok. Side door not secure with card access. Thanks you.
Stayed 3 nights in Jan 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with family
Liked: Amenities, property conditions & facilities
Close to 95, very quiet, and food options right down the street
Stayed 1 night in Dec 2023

10/10 Excellent

Sherlene

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close access to Route 95….
Stayed 2 nights in Dec 2023

10/10 Excellent

Kirk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was well received & greeted warmly by the manager on duty. He went out of his ear to make me feel welcome. I would stay here again
Stayed 1 night in Dec 2023

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this hotel a 10 star I would. Rooms are spacious, clean and comfortable. The staff is exceptional!
Stayed 4 nights in Dec 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a pit stop
Room was great, bed was comfy and pillows were cloudlike. Hotel wasn’t modern but was comfortable and clean. Pool was awesome. Jennifer at the front desk was lovely, friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Regina T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming, pleasant, helpful. Very clean and comfortable.Breakfast was excellent. Probably one of the most pleasant stays at a property in years- and we travel a Lot!
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Truly enjoyed my stay. Nice quiet room. Friendly and courteous staff.
Stayed 7 nights in Nov 2023

10/10 Excellent

Regina T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely welcoming and friendly staff, very clean, good value will definitely stay here again
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked this hotel; staff was great, and the breakfast was good as well. We'll stay here again should we return to the area.
Stayed 4 nights in Nov 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Milton

Travelled with family
Everything was easy, great place to stay. It's a little remote and makes you feel safe and sound.
Stayed 4 nights in Nov 2023

6/10 Okay

Shamekia

Liked: Staff & service, room comfort
Tho not a bad place, property could be updated more. Super Friendly Staff. Very accommodating. However the bathroom walls were beginning to mildew & the tube faucet would still run while the shower was on cause the water in the tube to fill. Thank God the drain was kinda fast. I didn’t complain but that was kinda an issue. The hot water was plentiful & goid shower pressure. Beds were comfortable, we slept really well.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water pressure far exceeded any hotel we have ever stayed in. The room was very clean and the bed was very comfortable. The cleaning staff did a great job as we stayed over three days. The breakfast quality was very good. I have never seen a machine that makes pancakes in one minute with the touch of a button. Highly recommend the facility.
Stayed 3 nights in Nov 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Brandon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't stay with Best Western again
Was not given the room i paid for, nor any restitution for them not living up to their end of the deal. The hotel itself is old as dirt and does not try to hide it. We felt very gross staying here and will not be using hotels.com or best western ever again
Stayed 1 night in Nov 2023
Response from mohammad on 8 Nov 2023
Thank you for your visit to our hotel and for your review. We are committed to offering all our guests an exceptional stay, and we apologize that we did not do so for your visit. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed the areas in which we can and will improve. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay.Best Regards,Mohamed GanchiGeneral Manager

10/10 Excellent

Richard

Stayed 3 nights in Nov 2023

10/10 Excellent

Kathleen

Stayed 1 night in Nov 2023

8/10 Good

SUZAN, COVENTRY

Liked: Cleanliness, staff & service, property conditions & facilities
Clean breakfast great. Hallways smell of smoke but room did not.
Stayed 1 night in Nov 2023

8/10 Good

Patti

Stayed 1 night in Oct 2023

10/10 Excellent

Garrett

Stayed 1 night in Oct 2023

10/10 Excellent

Garrett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff from the front desk to the dining area. Danish in dining area was consistently replenished prior to running out. Warm breakfast available. Very comfortable beds and nice room. Only (minor) complaint is that the view from the window is the exterior of another section of the hotel. I definitely recommend this hotel and would definitely stay again.
Stayed 1 night in Oct 2023

8/10 Good

Manon

Stayed 1 night in Oct 2023

10/10 Excellent

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Clean! Breakfast was good! Staff was very kind and friendly! I’d definitely return!
Stayed 2 nights in Oct 2023

6/10 Okay

Enrique

Liked: Cleanliness, staff & service
Good stay, just an odd smell walking in and does look a bit dated but not bad for the price.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay! Good breakfast and friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern and spacious. Sorry I couldn’t take advantage of the pool. It looked great. Nice breakfast too.
Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were welcoming, friendly, and informative. Rooms were clean and comfortable. Walls are very thin. I could hear everything the people next to me were doing. Their TV, talking in normal voices, showering. Too loud to stay there again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael, Clarksville

Liked: Cleanliness, staff & service, property conditions & facilities
Love that they had truck parking and the front desk fellow was fantastic!
Stayed 1 night in Sep 2023
Response from Mohsin G on 15 Sept 2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich

2/10 Terrible

LAURA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Best Regards, Mohamed Ganchi General Manager on 7 Sept 2023
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and for the poor service you received from one of our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff!
Stayed 6 nights in Aug 2023
Response from Mohsin G on 15 Sept 2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Mohsin G on 15 Sept 2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady ar front desk was very rude
Stayed 1 night in Sep 2023
Response from Best Regards, Mohamed Ganchi General Manager on 7 Sept 2023
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with a clean room and for the poor service you received from one of our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future.

10/10 Excellent

Mini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience!
Good place to stay, affordable, good breakfast and friendly staff 😊
Stayed 1 night in Sep 2023
Response from Mohsin G on 15 Sept 2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich

6/10 Okay

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First checking in lobby was dirty (portion of rooms have people living there full time) - staff was nice enough checking in. Went to room - door was ajar - never had that before. Didn't fell safe going into room. Room was average. No soap or shampoo in room. Had to request. No doors to outside locked at any time of day/night. One of the back doors was open with extension cord to laborers (being PC) could listen to music/drink/get high again not safe. Later that evening going out for food they mocked me and my finance leaving - I guess because I complained that the door was propped open and they were parting. I was however upgraded to an executive room - not really sure the difference...Door locked but deadbolt lock had no attachment to door... I have photos. Complained to best western apon leaving - no response from the company. Partially my fault for staying in a Best Western but at 230/night I expected something reasonable. Never again
Stayed 1 night in Aug 2023
Response from Mohsin G on 15 Sept 2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich

8/10 Good

Julie, Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
very nice property for the price. Great, friendly &helpful staff! Only cleanliness issue was that the upstairs hallway smelled VERY BAD of stale smoke! Thank goodness the smell was not in our room. Wifi was spotty in the room - roku couldn't stay connected, neither could my computer.
Stayed 5 nights in Jul 2023
Response from Mohsin G on 15 Sept 2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich

8/10 Good

Harland, New Bruswick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mohsin G on 15 Sept 2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich

10/10 Excellent

linda

Travelled with partner
Liked: Amenities
Wished you could open the windows
Stayed 1 night in Aug 2023
Response from Mohsin G on 15 Sept 2023
Thank you for taking the time to submit a review based on your recent stay with the Best Western in West Greenwich