I have been going to this hotel for over two years.
This time my room was very uncomfortable, the beds, pillows..
Did not have a good nights sleep..
All the other times it was great.
Staff was not interested in my concerns
I booked this hotel for a group, and although they don't do group rates, (which is the ONLY downfall), they made sure that they kept an eye on each booking to make sure we were all together! On the day of arrival, we only had one family that wasn't on the same floor, and before they arrived they made some changes to accommodate our group and got them on the same floor as the rest of the us. The hotel staff were all fantastic and made eye contact with you with a friendly greeting whenever you seen them including the cleaning crew. When we arrived from our team dinner on Saturday night, we (parents) were offered to sit in the breakfast lounge, (which was closed at the time) to watch some TV and socialize before turning in! Alyona (the operations manager) and her staff made us all feel welcome and went above and beyond!
Traveller from Brockville
Welcome to the Holiday Inn Express & Suites Nepean located near Scotiabank Place and a host of other attractions. The Holiday …More
We had stayed at this hotel before and found that things had slipped a little this time. There was a charge for the pool. The free breakfast was also not as good. The staff was fine and answered a couple of questions we had. The room was clean and suited our needs.
It was very convenient, a lot of space in the room and a TV to help me spend some time inside. Tim Hortons is just across the street, for a good hot coffee anytime, particularly early in the morning, right before leaving the motel.
We had booked the room to attend the Garth Brooks concert and were very happy with the cleanliness of our room. There wasn't a speck of dirt! Very impressed and will stay there again if ever back in that area.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.