My boyfriend and I made the trip the Edmonton to enjoy the mall and the waterpark. Expectations were exceeded with this hotel. The price was right and the location was good....short drive to WEM and other stores/restaurants. We were surprised when we walked to our room that we were in the "Executive Wing." Beautiful, renovated room and a large bathroom. Definitely will be staying here on our next trip.
I stayed there for the weekend and it was a great experience. I was told that the room I booked did not come with a microwave but after I explained my situation with my special needs child, the staff added one to my room. The restaurant staff was excellent and very friendly. I will stay there again.
We checked in late just before midnight. After a long day and 10 hour drive, we wante to take a relaxing swim. The pool closes at 1am beautiful and CLEAN! The king size bed could be a little softer but not overly hard, the room was very inviting and comfortable. The 2nd night we upgraded to a suite and it was amazing! It felt like a home away from home! After a long 15hr day at the zoo and west Edmonton mall it was amazing to come back to a comfortable couch and movie before crawling into bed. What I like most about this place is the customer service 10/10 everyone from the maintenance to front desk to house keeping absolutely wonderful! Also thank you to Max the manager who called us the day after to check on our experience.
I am definitely hard to please and I have to say this place was well worth the money and most importantly the bathroom was spotless ....
Thank you again double tree you are amazing!!
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