Ratings based on 852 Verified Reviews

3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice motel, stay here forRock On The

Posted 25-May-2017
Nice clean room, nice comfortable bed, only complaint the hot tub did not work.
5 out of 5
by Keith

Great amenities, good service, and a crazy event

Posted 22-May-2017 on Hotels
Being that most of the hotels in Columbus and it's surrounding areas were maxed out for the Rock on the Range festival the hotel and its staff operated magnificently. I'm really happy with my choice to stay here
3 out of 5
by A verified traveller

You get what you pay for.

Posted 19-May-2017 on Hotels
We booked a room for 5 people, three kids and two adults. No extra blankets or pillows in the room. When I asked at the front desk there were none available. We also used the pool which reeked of chlorine that you could smell from outside of the building before you entered. No towels available at the pool and when we asked at the desk we were told they were out also. Breakfast in the morning was good the first day but completely out of everything on the second morning.
1 out of 5
by A verified traveller from Warren, OH

Disappointed

Posted 19-May-2017
Pros: How the suite was laid out.
Cons: Cleaner, better bedding and towel supplies available, and a caring staff doing their job!!!
Booked hotel for the weekend of my neice's wedding. Travelling with my husband and son. Liked that we could all stay in the same room, but my son could have some space of his own. When we went to make up the sofa bed for my son, there was only one thin top sheet in the closet, a dirty looking blanket and no pillows. Husband went down to desk to get some bedding and was told there were no blankets available and was given a fitted and another top sheet. We used some pillows off our bed for him. The sofa bed cushions were very dirty and stained. We left the next afternoon for the the wedding and when we got back to our room that night it had not been cleaned and no new towels were left for us. Husband and I went down to the desk and complained and was told there were only 2 bath towels available at the desk and was that ok? I said no, there were 3 of us in the room and we all needed bath towels. So, we had to follow her to the supply closet on our floor for the additional towel and no sorry or explanation as to why our room wasn't cleaned, etc. Upon checking out, we were asked how our stay was and I said not so good, my husband said terrrible. The response from the girl at the desk was " really? ok". That was it! Would never stay there again or any other Hawthorn Inn and Suites.
3 out of 5
by Tia

I was charged an extra $40 and the food was bad.

Posted 15-May-2017 on Hotels
The overall stay was fair but I chose this hotel because of the hot breakfast and that part was terrible. The kitchen helper was rude and with an hour still left for breakfast, there was barely any food. I was not impressed with that part of the service. Also, the toilet in the room was loud and not fully bolted to the floor and the room ended up costing $40 more than what I reserved it for. Other than those things, I had a decent stay.
5 out of 5
Recommended
for Families
by A verified traveller from Bend, Or.

Overall great place to stay.

Posted 13-May-2017
Pros: Everything you could need. Living room with tv as well as tv in bedroom. Kitchen has full size fridge, dishwasher, stove top, garbage disposal.....
Location: Right by the freeway, makes for easy travel. Less than 20 min. drive to Columbus. Very close to large variety of shopping.
Very clean and updated. Comfortable bed and pretty quiet.
1 out of 5
by A verified traveller

broken elevator, filthy hallways, smoking

Posted 10-May-2017 on Orbitz
Cons: Needs a major investment.
The property is in obvious disrepair and understaffed. The smell of cigarette smoke in my smoke-free room; a broken elevator.
3 out of 5
by A verified traveller

Very nice accommodations, terrible food.

Posted 03-May-2017
Pros: Great room.
Cons: Continental breakfast.
The facility itself was awesome, great room, bed was very comfortable. However the continental breakfast was probably the worst I have had. I am not a picky eater and can down just about anything, but the round flat yellow things I'm guessing were supposed to be some kind of eggs, just not a good experience. Ended up going across the street to buy breakfast the second morning instead of choking down that stuff again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Fantastic Stay

Posted 28-Apr-2017
Great hotel. Close to food, shopping and the highway. Rooms were clean and spacious. The kitchenette was super handy. The kids lived the pool!
4 out of 5
by Lydia

Family Friendly

Posted 15-Apr-2017 on Hotels
We loved the room we stayed in. It was very inviting. However I was disappointed to learn when we got there that the hot tub has been down for a few months and this mom of 3 boys was looking forward to it. Also the restroom in the pool area really needs some work/cleaning done to it, it was rather rough looking. The staff was very friendly and willing to work with us and any of our needs. I will be booking with this chain for future trips!!