Booked hotel for the weekend of my neice's wedding. Travelling with my husband and son. Liked that we could all stay in the same room, but my son could have some space of his own. When we went to make up the sofa bed for my son, there was only one thin top sheet in the closet, a dirty looking blanket and no pillows. Husband went down to desk to get some bedding and was told there were no blankets available and was given a fitted and another top sheet. We used some pillows off our bed for him. The sofa bed cushions were very dirty and stained.
We left the next afternoon for the the wedding and when we got back to our room that night it had not been cleaned and no new towels were left for us. Husband and I went down to the desk and complained and was told there were only 2 bath towels available at the desk and was that ok? I said no, there were 3 of us in the room and we all needed bath towels. So, we had to follow her to the supply closet on our floor for the additional towel and no sorry or explanation as to why our room wasn't cleaned, etc. Upon checking out, we were asked how our stay was and I said not so good, my husband said terrrible. The response from the girl at the desk was " really? ok". That was it! Would never stay there again or any other Hawthorn Inn and Suites.