West Chandler Holidays from £1,399

Everything

With renovation in progress at the hotel, we had a substandard stay at the Kierland Resort. Entire lobby closed, shops moved to cramped temporary rooms. The one bar which has supposedly completed its renovation was not open during our multi-night stay. Instead they relocated this bar to a meeting room with a temporary bar set up. Not impressed. Imagine paying over $20 for a margarita at the temporary bar poorly lit and no ambiance. The pool is poorly maintained -- especially on Saturday there was garbage everywhere along the poolside and seemingly no effort being made to clean up. Supposedly the pool is open until late in the evening, however the management shuts all the lighting off in the pool area around 6PM -- leaving guests to wander in the dark in the evening. The pool bar also closes very early so there is no chance of eating or drinking by the pool in the evening. We heard the pool will be shut for renovation soon too. Most surprising is there was no warning at the time of booking of this renovation. We and our friends spent thousands to travel to a construction site. And Westin Kierland management are simply asleep at the wheel in any attempt to maximize the customer experience. Stay away.