More than a little let down.
Posted 02-Jul-2017 on Hotels
Generally let down by the price and service at this hotel. Stayed for Adele concert, and booked 8 months ahead. Room was not ready till after 4 in the afternoon. Were sent into restaurant to "wait" at 1, and were never served. There was a group that the restaurant was reserved for, and not allowed to sit there. Safe was broken, (fixed after complaining) drain in bathroom sink and tub were clogged, windows disgustingly dirty, and only 1 little soap and shampoo for 2 women, not filled the next day. Wore white socks on the carpet, and they were black after just a few trips to the bathroom closet and back. Cleaning staff knocked on our door 3 times (starting at 8.15 to clean the room)- the first one said- Can I just leave your room out today? Excuse me?
Service at the bar was "couldn't you people find a different place to go for a drink?"- like at least pretend to like you job, ladies!. Chef de Service walks around with his cell phone in his hand! Excuse me??!! Reception was more or less friendly- but when we asked to leave our suitcases for 3 hours till our taxi came the receptionist said "I'll have to ask.?"- What hotel in the world would NOT let you leave your suitcase? They have a porter and extra room just for that. Anyway, for nearly £300 a night for a executive room I would expect more- yes, even in you ARE fully booked and are located beside Wembley stadium- prepare for the crowds!
On the bright side the beds were very comfy, and the linen clean, location perfect.