Ratings based on 1,366 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Milano

Ottima posizione e alta professionalità del person

Posted 24-Feb-2017
Pros: Ottima posizione ed albergo da consigliare per un piacevole soggiorno
Il personale della reception ha gestito in modo professionale il check in . Anche il personale del ristorante ha fatto un servizio eccellente.
4out of 5
Recommended
for Everyone
by A verified traveller from Wembley

Room wasn't as booked

Posted 21-Feb-2017
Check in is 3pm but room not ready till 4pm. Paid for King Suite with view (got a king suite with the view of the inside side of the building and lounge room was filled with the kids beds). Mattress was terrible.
5out of 5
Recommended
for Everyone
by A verified traveller

Hard to fault

Posted 15-Feb-2017
It was very clean and comfortable. It's brilliantly located, and the staff were great. The only thing I could fault is that it would have been great if the room had windows, as it got rather hot in the evening, and the air conditioning wasn't 100%.
5out of 5
Recommended
for Everyone
by A verified traveller from Maidstone

Next door to Wembley arena and stadium - superb

Posted 13-Feb-2017
Pros: Quality of rooms, beds, restaurant, bars, everything!
Location: 30 second walk to the Wembley Arena - 1 minute walk to the stadium. Fantastic hotel. Little outlet shopping centre next door.
Superb hotel, fantastic staff. Must have a cocktail at the Sky Bar - awesome!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2017
Stayed over after seeing a show had a good stay staff were very helpfull
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Feb-2017
Great staff with nice sized rooms for London. Close to tube and great food and shopping nearby.
4out of 5
Recommended
for Everyone
by A verified traveller from Sufflolk

Nice hotel close to shops and underground

Posted 10-Feb-2017
It is very clean, spacious. Close to underground and shopping areas, plenty of restaurants around. We came there with family and a pet, however, the hotel is more like a business hotel where most of customers there are for conference
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel

Posted 30-Jan-2017
Staff were really friendly would defenitly stay here again.
5out of 5
Recommended
for Everyone
by A verified traveller from London

So good, we return every year!

Posted 29-Jan-2017
Such an amazing experience right from the off! Beautiful atmosphere, amazing staff and a perfect room. We return every year, it definitely feels like home!
3out of 5
by A verified traveller

Hotel was nice hotel staff was rude

Posted 31-Dec-2016
I stayed at this hotel for one night and upon leaving left some of my make up. Once realising I rang them straight away. The hotel staff didn't seem to care at all and said they would ring later which they never did. When I rang them the next day they said they'd look into it again and would ring me back in a minute, once again they didn't. Once I rang them back again the man on the phone was rude to me saying they looked yesterday. Why someone would want to take my used make is gross and horrible. I definitely left it there as I never took it out the room and it wasn't in my bag when I arrived home. I know it's just make up but what if I'd left something else! I would NOT recommend this hotel to a friend now or be returning myself.