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Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Guest reviews

4.3 out of 5 Excellent
201 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationWells Cathedral2 min walk
Popular LocationVicar's Close4 min walk
Popular LocationWells Bishop's Palace5 min walk
AirportBristol (BRS-Bristol Intl.)39 min drive

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  • Superior Room, 1 Queen Bed, Non Smoking (Four Poster Bed)

    Room amenities

    • 65 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room, 1 Queen Bed, Non Smoking (Four Poster Bed)
  • Superior Room, 1 Queen Bed, Non Smoking

    4.1/5 guest room rating

    Room amenities

    • 65 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsSuperior Room, 1 Queen Bed, Non Smoking
  • Suite, 1 Double Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsSuite, 1 Double Bed, Non Smoking
  • Standard Room, 1 Queen Bed, Non Smoking, Courtyard Area

    Room amenities

    • 54 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsStandard Room, 1 Queen Bed, Non Smoking, Courtyard Area
  • Standard Room, 1 Double Bed

    Room amenities

    • 54 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Room, 1 Double Bed
  • Standard Room, 1 Double Bed, Non Smoking, Courtyard Area

    Room amenities

    • 54 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Room, 1 Double Bed, Non Smoking, Courtyard Area
  • Standard Room, 1 Double Bed, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • 54 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Room, 1 Double Bed, Non Smoking
  • Deluxe Room, 1 Queen Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 65 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsDeluxe Room, 1 Queen Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 54 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Room, 2 Single Beds, Non Smoking
  • Deluxe Room, 2 Single Beds, Non Smoking

    3.8/5 guest room rating

    Room amenities

    • 86 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds, Non Smoking
  • Superior Room, 2 Single Beds, Non Smoking

    5/5 guest room rating

    Room amenities

    • 65 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsSuperior Room, 2 Single Beds, Non Smoking
  • Deluxe Room, 1 Queen Bed, Non Smoking (Four Poster Bed)

    5/5 guest room rating

    Room amenities

    • 86 sq ft
    • Sleeps 2
    • 1 Queen Bed
    More detailsDeluxe Room, 1 Queen Bed, Non Smoking (Four Poster Bed)

About this area

Wells

Located in Wells, Best Western Plus Swan Hotel is in the city centre. Glastonbury Abbey is a notable landmark, and the area's natural beauty can be seen at Wookey Hole Caves and Cheddar Gorge. Wells & Mendip Museum and St. Margaret's Chapel & Magdalene Almshouses are also worth visiting. Guests love the hotel's quiet location.
Visit our Wells travel guide
View in a map
Popular Location

What's nearby

  • Wells Cathedral - 2 min walk
  • Vicar's Close - 4 min walk
  • Wells Bishop's Palace - 5 min walk
  • Wookey Hole Caves - 14 min drive
  • Kilver Court - 16 min drive

Getting around

  • Castle Cary Station - 26 min drive
  • AirportBristol (BRS-Bristol Intl.) - 39 min drive

Restaurants

  • 15c A.D — 1 min walk
  • The Bar — 1 min walk
  • The Greek Taverna At The Sun - 4 min walk
  • Beah - 4 min walk
  • Da Luciano Pizzeria - 4 min walk

About this property

Best Western Plus Swan Hotel

Eco-friendly hotel with restaurant and bars/lounges
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, 24-hour room service, conference space and concierge services are on-site. All 49 rooms provide complimentary wireless Internet access, 24-hour room service and TVs. Coffee makers and electric kettles are among the other amenities that guests will find. Housekeeping is available once per stay.
Best Western Plus Swan Hotel offers 49 forms of accommodation with a safe and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of We Care Clean (Best Western)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces

Food and drink

  • Full breakfast available for a fee daily 7 AM–10 AM: GBP 18.95 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • French
  • German

Business services

  • Meeting rooms
  • Conference space

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Linens
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 28-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 4:00 PM and midnight

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 18.95 per person (approximately)
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel
Best Western Plus Swan Wells
Best Western Plus Swan
BEST WESTERN PLUS Swan Hotel Wells, Somerset
Wells Best Western
Best Western Wells
BEST WESTERN PLUS Swan Hotel Wells Somerset
Best Plus Swan Hotel Wells
Best Western Plus Swan Hotel Hotel
Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel Hotel Wells

Frequently asked questions

Can I cancel my reservation for free at Best Western Plus Swan Hotel and receive a full refund?
Yes, Best Western Plus Swan Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Best Western Plus Swan Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Best Western Plus Swan Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Best Western Plus Swan Hotel?
Self-parking is free at this property.
What time is check-in at Best Western Plus Swan Hotel?
Check-in is from 4:00 PM to midnight.
What time is check-out at Best Western Plus Swan Hotel?
Checkout is at 10:00 AM.
Where is Best Western Plus Swan Hotel located?
Located in the heart of Wells, this eco-friendly hotel is 0.1 mi (0.2 km) from Wells & Mendip Museum and 2.1 mi (3.3 km) from Wookey Hole Caves. Wells Cathedral and Vicar's Close are also within 5 minutes.
4.3
Excellent
5 - Excellent
99
4 - Good
83
3 - Okay
12
2 - Poor
3
1 - Terrible
4

4.5/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Staff & service, amenities
Friendly staff ,great service . The room was not the best looked a bit tired. The parking is limited and tricky , if you don’t get there early you have to park elsewhere . Wells is a great city steeped in history , great for walking and exploring
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
So so professional and friendly. It made our stay feel safe and secure. All steps of the stay was explained. The breakfast and evening menu very good with adaptions put into place getting around the current issues beautifully. Thankyou
Stayed 3 nights in Sep 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for visiting Wells. Very good staff. Car parking limited
Stayed 5 nights in Sep 2020

3/5 Okay

Location in the town centre was great opposite the Cathedral. Parking was a real pain. As a grade 2 listed building it was nice but a hassle dragging luggage up and round to the room. did not feel the luxury of a four star hotel.
Stayed 5 nights in Aug 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and great with on-site parking. Friendly staff and clean room. only downturn was almost non-existing wi-fi in room.
Stayed 1 night in Aug 2020

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