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Best Western Plus Swan Hotel

Photo gallery for Best Western Plus Swan Hotel

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Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board
Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Overview of Best Western Plus Swan Hotel

Best Western Plus Swan Hotel

4 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Sadler Street, Wells, England, BA5 2RX

Explore the area

  • Popular LocationWells Cathedral2 min walk
  • Popular LocationVicar's Close4 min walk
  • Popular LocationWells Bishop's Palace5 min walk
  • AirportBristol (BRS-Bristol Intl.)27 min drive

Choose dates to view prices

About this area

Wells

Located in Wells, Best Western Plus Swan Hotel is in the city centre. Wells Bishop's Palace and St. Margaret's Chapel & Magdalene Almshouses are local landmarks, and some of the area's activities can be experienced at RSPB Ham Wall and Farrington Park Golf Club. Wells & Mendip Museum and Greenbank Pool are also worth visiting. Guests love the hotel's quiet location.

What's nearby

  • Wells & Mendip Museum - 2 min walk
  • Wells Cathedral - 2 min walk
  • Vicar's Close - 4 min walk
  • Ebbor Gorge - 4 min walk
  • Wells Bishop's Palace - 5 min walk

Getting around

  • Castle Cary Station - 21 min drive
  • Bristol International Airport (BRS) - 27 min drive

Restaurants

  • 15c A.D — 1 min walk
  • The Bar — 1 min walk
  • Ask - 2 min walk
  • Coffee #1 - 3 min walk
  • The Greek Taverna At The Sun - 4 min walk

About this property

Best Western Plus Swan Hotel

Eco-friendly hotel with restaurant and bars/lounges
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, 24-hour room service and conference space. All 49 rooms provide in-room free WiFi, 24-hour room service and TVs. Coffee makers and electric kettles are among the other amenities that guests will find. Housekeeping is available once per stay.
Best Western Plus Swan Hotel offers 49 forms of accommodation with a safe and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a fitness centre.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 7 AM–10 AM: GBP 18.95 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • French
  • German

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Portable fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 28-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 18.95 per person (approximately)
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Property is also known as

Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel
Best Western Plus Swan Wells
Best Western Plus Swan
BEST WESTERN PLUS Swan Hotel Wells, Somerset
Wells Best Western
Best Western Wells
BEST WESTERN PLUS Swan Hotel Wells Somerset
Best Plus Swan Hotel Wells
Best Western Plus Swan Hotel Hotel
Best Western Plus Swan Hotel Wells
Best Western Plus Swan Hotel Hotel Wells

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 138 out of 273 reviews
5 - Excellent 51%
Rating 4 - Good. 107 out of 273 reviews
4 - Good 39%
Rating 3 - Okay. 20 out of 273 reviews
3 - Okay 7%
Rating 2 - Poor. 4 out of 273 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 273 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Period property located in the centre of Wells. Ideal for exploring. Our hotel room was spacious and clean if a little dated. Watch out for the on site parking - it has limited capacity and a very narrow access that twists and turns going from front to back of property. If there are no spaces, then turning round is hard work. In hindsight we wished we'd parked somewhere else.
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central. Friendly staff. However carpark is incredibly tight with around 2 inches clearance on either side.
Stayed 1 night in Sep 2021

3/5 Okay

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice place to stay if you don’t mind a long walk to get to the hotel! When booked it said parking available, very very limited parking, had to park a mile away and walk to hotel. Also when booked it said room service was available but when got to hotel there was no room service.
Stayed 1 night in Aug 2021

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel in a historic building in a fantastic part of the city. Parking was easy too (not always the case in city hotels). We loved our stay here (and Wells more generally), you can explore the city easily from here or do walks outside the city. We’re definitely going back here later this year!
Stayed 2 nights in Aug 2021

3/5 Okay

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Bar Areas
Stayed 1 night in Jul 2021