All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Sophie - Administration on 16 Apr 2024
Thank you for leaving your positive review Malcolm. We are glad to hear you have enjoyed staying at the hotel, and look forward to welcoming you back next time!
Appreciated being moved to a room closer to the lifts. My disability makes it difficult to walk too far.
Customer service from Reception to the Restaurant (Ariana) was exceptional.
NOTE: On arrival my demographics didn’t align with my name on the registration.
John
Stayed 2 nights in Apr 2024
Response from Sophie - Administration on 9 Apr 2024
Thank you for taking the time to leave your feedback after your recent stay with us. It is always great to hear that our staff helped to ensure a great stay. We hope to welcome you back to the hotel in the future!
Comfortable clean room. Good breakfast options. Very convenient to transport, harbour, shopping & restaurants.
Colin
Stayed 2 nights in Feb 2024
Response from Sophie - Administration on 4 Mar 2024
Thank you very much for taking the time to leave your positive review. It is great to hear you enjoyed your stay with us, and we hope to welcome you back soon!
10/10 Excellent
Alison
16 Feb 2024
Alison
Stayed 1 night in Feb 2024
Response from Sophie - Administration on 24 Mar 2024
Thank you for taking time to leave your review - we hope to welcome you back again in the future!
8/10 Good
Debbie
31 Jan 2024
Debbie
Stayed 1 night in Jan 2024
Response from Sophie - Administration on 24 Mar 2024
Friendly check in but that's where the positves stop. The room was dated, dirty (black hairs on the floor), dusty, noisy, had no air con and was ridiculously overpriced ($350). Won't be back.
Gerard
Stayed 1 night in Jan 2024
Response from Hotel Reservations on 28 Jan 2024
Thank you for your feedback. Unfortunately, we do not have air conditioning, we do offer fans in every room and try our best to ensure our guests are as comfortable as they can be. I am sorry that not everything was up to our usual high standard when you stayed with us. I have passed your comments onto our team.
8/10 Good
Mike
13 Jan 2024
Liked: Cleanliness, staff & service
Close to food and shopping outlets. Great location.
Note there is no air conditioning so on hot humid nights like last night it was uncomfortable. With just a fan to make it bearable.
Mike
Stayed 1 night in Jan 2024
Response from Front office team on 27 Jan 2024
Thanks for taking the time to provide your feedback
8/10 Good
Nev
Travelled with partner
11 Jan 2024
Liked: Cleanliness, staff & service, amenities
it was convenient, close to town, close to te papa, and close to ferry terminal
Nev
Stayed 1 night in Jan 2024
Response from Front office team on 11 Jan 2024
Thanks for taking the time to provide your feedback
Disappointed with this accomodation. For the price I paid I expected more. Room was very dated, no air con, terrible old spring mattress that sagged in the middle, old bathroom/shower, buffet breakfast was average at best - no bread was served and the hot food was luke warm. Wouldn’t recommend this if you’re expecting modern facilities.
Thanks Beth for taking the time to provide your feedback
6/10 Okay
Brian
Travelled with family
7 Dec 2023
Liked: Cleanliness
Disliked: Staff & service
The staff service was excellent.
Unfortunately the evening meal was not. I ordered the "Pork Belly" for mains and "Tiramisu" for desert.
The "Pork Belly" was extremely tough, my knife could not cut it, I used the fork to tear it apart; I returned what I could not eat.
The "Tiramisu" was a very bitter taste, like burned coffee grounds - and I frequently order this for desert but never before experienced this bitter taste.
I told the waitress my opinion of the "Pork Belly" but not the embarrassing Tiramisu.
Brian Green
Brian
Stayed 1 night in Dec 2023
Response from Front office team on 11 Dec 2023
Hi Brian, Sorry to hear about your experience. We have passed this onto our Head Chef to address.
Short business stay - so just sleeping in hotel - the rooms are tired old and cheap - hotel needs to sharpen up - to start buy new bed linen pillows and towels ! All exisiting are 50years old!
francis
Stayed 2 nights in Nov 2023
Response from Front office team on 19 Nov 2023
Thanks Francis for always deciding to return to the Hotel. We appreciate you providing feedback after every stay.
The rooms were good size BUT the rooms were freezing with limited heat in the bedroom and bathroom. You can tell they updated it but not enough to warrant the price. TV was the size of a large computer monitor and staff wasn't very friendly.
Brian
Stayed 1 night in Oct 2023
Response from Hotel Reservations on 23 Oct 2023
Thank you for your feedback. I am sorry that not everything was up to our usual high standard when you stayed with us. I have your comments onto our team to improve our service.
Very noisy surrounding areas at night and early morning which disrupts sleep. The hotel room was clean and well presented and check in staff welcoming and friendly. Convenient location.
Belinda
Stayed 2 nights in Oct 2023
Response from Hotel Reservations on 4 Oct 2023
Thank you for choosing to stay at the West Plaza Hotel and for taking the time to provide feedback. We are sorry about the noise disruption I have noted on your guest profile to allocate a quiet room for future stays. It is otherwise good to hear when guests have enjoyed their stay at the hotel, we hope to welcome you back again.
8/10 Good
francis
Business traveller
3 Oct 2023
WERQ
Stately old lady of Wellington- needs a major upgrade but actually is so convenient and basic - it’s cool the way it is
francis
Stayed 1 night in Oct 2023
Response from Hotel Reservations on 4 Oct 2023
Thank you for taking the time to send your feedback through. We are a mid-range value for money hotel located in the heart of the city. We appreciate your a regular guest to the hotel and look forward to welcoming you back.
I stay at the West Plaza often because it’s easy and close to concert Venues in Wellington.
Walkable distance to convenience store and many restaurants or bars also. Highly recommend.
Very good stay, Wellington is a great city to visit. The hotel is really central didn't need to use the car whilst we were there! Room was spacious and well equipped and the staff were extremely friendly!
Samuel
Stayed 3 nights in Sep 2023
Response from Front Office Team on 18 Sept 2023
Thanks Samuel for taking the time to provide your feedback
Thanks for taking the time to provide your review.
6/10 Okay
MAX
13 Aug 2023
Liked: Cleanliness
it was an older building that had been renovated maintaining that character.
The location was excellent.
The breakfast option was poorly done and disappointing.
MAX
Stayed 1 night in Aug 2023
Response from Front office team on 14 Aug 2023
Hi Max, Sorry to hear you did not like our breakfast. We appreciate you taking the time to leave your feedback
8/10 Good
Emma
7 Aug 2023
Emma
Stayed 3 nights in Aug 2023
Response from Front office team on 27 Aug 2023
We appreciate you taking the time to leave your feedback