Cottage (Double Room) | In-room safe, desk, blackout curtains, soundproofing

Reviews of Cotswold House Hotel & Spa

4 out of 5
Cotswold House Hotel & Spa
The Square, Chipping Campden, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 131 out of 247 reviews" "
Rating 8 - Good. 85 out of 247 reviews" "
Rating 6 - Okay. 27 out of 247 reviews" "
Rating 4 - Poor. 3 out of 247 reviews" "
Rating 2 - Terrible. 1 out of 247 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tsubasa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from The Reception Team on 28 Mar 2024
We are glad you enjoyed your time with us at The Cotswold House Hotel and spa. We thank you for your kind review.

10/10 Excellent

Syed Ayaz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway. Dinner was good. Well situated in a lovely area of the Cotswolds.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenient central location difficult to find as scaffolding in front of sign. However very friendly staff calming atmosphere very clean and car park a plus. The food was excellent fabulous evening meal.
Stayed 1 night in Feb 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reception on 7 Feb 2024
Thank you for the great score!We are glad you enjoyed your stay with us, and we hope to welcome you back soon.

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay .. Food amazing
Great hotel , Food was excellent and the rooms are wonderful .. perfect location for the town .
Stayed 1 night in Dec 2023

10/10 Excellent

Mervyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Lovely hotel and surrounding area. Staff very helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

cyril

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, staff beautiful room and facilities. My stay was upgraded which was very appreciative- thank you
Stayed 1 night in Nov 2023
Response from Reception team on 30 Nov 2023
We thank your for your kind review and we hope to see you again in the future

10/10 Excellent

jayesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from reception manager on 21 Nov 2023
Thank you for the review, and we are delighted that you enjoyed your stay with us!We hope to see you again soon,Reception team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from reception manager on 21 Nov 2023
Thank you for the review!We are glad you enjoyed your stay with us, and we hope to welcome you back to the hotel very soon

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Overnight stay
Staff were very friendly. Food was amazing. Hotel was a little dated, but very clean and spacious room.
Stayed 1 night in Oct 2023
Response from reception manager on 21 Nov 2023
Thank you for the lovely review and words,We hope to see you again soon!Reception team

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large and comfortable. Food was mostly very good. The garden was a gem.
Stayed 3 nights in Oct 2023
Response from reception manager on 21 Nov 2023
Thank you for the review and positive feedback,We hope to see you again soon.Kind regards,Reception

10/10 Excellent

Christopher

Stayed 1 night in Oct 2023
Response from reception manager on 21 Nov 2023
Thank you for the lovely review, we hope to welcome you back to the hotel soon!Reception Team

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception team on 30 Sept 2023
Thank you for the high scoring review!We are glad you enjoyed your stay with us, an we hope to welcome you back to the hotel in the future,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decided to stop off in the Cotswolds on the way back from North wales, managed to book a room the same day, staff on arrival were polite and helpful, the room was spacious, the bathroom magnificent, pre orders breakfast was excellent, on site parking to the rear of the property is free, only stayed one night but was very impressed with both service and value for money.
Stayed 1 night in Sep 2023
Response from Reception team on 10 Nov 2023
Many thanks for your lovely feedback, hopefully we will be able to welcome you at our hotels again in a near future :-)

8/10 Good

Holly

Liked: Cleanliness, room comfort
Disliked: Staff & service
Cottage stay
The hotel itself is nice but maintenance has clearly been slipping over the last few years. The garden is beautiful but overgrown, we had a leak in the bathroom that could be seen from downstairs and the sofa in the restaurant looked ready to collapse and frankly dangerous. The spa pool was also looking tired but overall had a good feel about it. We were greeted by a receptionist who was cold and everything was clearly too much effort. She was verging on rude. Bar staff were slow and generally absent meaning long waits. The staff in the breakfast room and spa were the only ones taking any pride in their work and who seemed to put any effort in. They were friendly and restored some faith in our being welcome. You need to book in a time for breakfast and order hot food the night before. This would almost make sense if it was recorded so we didn’t all turn up at the same time which was the case in one of the mornings making booking a complete waste of time. The food for breakfast was mediocre and prevented us from staying in for dinner. Having said all of that we enjoyed our stay because we had a cottage with a private garden and hot tub. The hot tub was clean and worked well with no bad smells which is not always the case. The spa facilities were good and the staff there were friendly and helpful. There is a croquet lawn which was great fun although no one on reception ever knew where the set was up kept. Overall it felt like a hotel that needs some tlc.
Stayed 2 nights in Sep 2023

6/10 Okay

Carl

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Prudence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights with my daughter. We loved everything about this hotel. My 8 year old kept saying how lovely the staff were. We will be returning. My slight disappointment was the fact that children weren't allowed in the pool but we got over it. Thank you
Stayed 2 nights in Aug 2023
Response from Una on 17 Aug 2023
Thank you Prudence for your kind review. It is unfortunate about the pool but it is for health and safety reasons because the pool is kept at quite a warm temperature. It isn't suitable for children.Regards

10/10 Excellent

Fabio

Liked: Cleanliness, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and surrounding neighborhood. Comfortable room and bed.
Stayed 2 nights in May 2023
Response from Reception on 16 Aug 2023
Thank you very much for the lovely review, and we are delighted to hear you enjoyed your stay,We hope to see you again at some point in the future,Kind regards,Reception team.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Cotswold Hotel
We had a very chilled 4 night stay in the Cotswold House hotel & Spa.The hotel is beautiful, particularly the gardens and dining room which looks out onto the gardens.Our room was large and had a well manicured garden and lovely hot tub. Generally the staff were friendly but Johann was the star of the show at dinner service.Nothing was too much trouble for him and he is a real asset to the hotel.The food was also very tasty and well presented. I must also mention the wonderful massage I had by Carol which was a very relaxing experience. If you want to stay in beautiful Chipping Camden I would recommend this hotel.
Stayed 3 nights in Jul 2023
Response from reception manager on 16 Aug 2023
Thank you for the lovely review following your stay with us in Campden.I will pass you comments on to Johann and Carol,We always love to hear that people have amazing experiences with us, and we hope to welcome you back to the hotel in the future for another!Kind regards,JamieReception Manager

10/10 Excellent

Tapiwa

Stayed 1 night in Jul 2023
Response from Reception on 16 Aug 2023
Thank you for the great review score,We are happy to hear you enjoyed your stay, and we hope to welcome you back in the near future,Kind regards,Reception team.

8/10 Good

Chris

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very good all round. The only thing I would change is the ghastly evening toothpaste music, devoid of inspiration! Very good that the bedside lighting was good enough to read by.
Stayed 1 night in Jul 2023

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a heart of the Cotswolds and is centrally located to all the fun this area has to offer. There is a beautiful garden we loved to spend sunny moments. Great room for three people.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Melvyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 4 nights in this very charming and elegant hotel and we loved everything about it. We paid for half-board, which means our breakfasts and dinners were included. We were very glad we did, as every meal was excellent and the food was not only presented beautifully, but was delicious as well. Our room (#23) was large and spacious and the bathroom worked well also, with sufficient space for toiletries. The stand-alone shower was rather small, but really not a problem given how nice everything else was. The grounds and garden areas of the hotel were a lovely surprise. Much larger than we would have thought, with many separate areas to sit privately and enjoy a cup of tea or a glass of wine. We also had their Afternoon Tea service, which was wonderful! Johan served us several of our meals and he was a very attentive and interesting person that we enjoyed talking with. We would definitely recommend staying at the Cotswold House Hotel - you will feel very pampered if you do!
Stayed 4 nights in Jun 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Cotswold headquarters
Very comfortable, centrally located in a beautiful, historical setting, nicely appointed and equipped room. The breakfast buffet is limited by space but the prepared breakfasts are excellent. Terrific location for exploring the Cotswolds.
Stayed 3 nights in Jun 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Would definitely visit again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rodney

Stayed 1 night in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Reception Supervisor on 6 May 2023
Dear William,Thank you for leaving us a review, it is greatly appreciated. We are happy to hear that you enjoyed your stay with us, and we hope we can welcome you back again in the future.Kind regards,Catherine FentumReception Supervisor

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic centrally located with gardens,spa, great food and comfortable beds, pillows and fluffy large bath towels. What more could you want?! Highly recommended.
Stayed 1 night in Apr 2023
Response from Reception Supervisor on 6 May 2023
Thank you for taking the time to leave us a review it is greatly appreciated. We are happy to hear that you enjoyed your stay with us, and we hope we can welcome you back again in the future.Kind regards,Catherine FentumReception Supervisor

8/10 Good

Malini

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa on site commendable but seemed overbooked.Would have been nice to have anytime access to the pool. Noisy plumbing on the first night but happily addressed and the owners were available and approachable to discuss.
Stayed 2 nights in Mar 2023

10/10 Excellent

Edward

Stayed 1 night in Jan 2023

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Carmen, CORONADO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Simply charming
Stayed 1 night in Sep 2022

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brief stay
Stayed 2 nights in Sep 2022
Response from Reservation Team on 5 Sept 2022
Good morning, Thank you so much for your kind review, I hope we can welcome you back to Cotswold House again soon, Kind regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super place, super stay.
Stayed 7 nights in May 2022
Response from Reservation Team on 11 Jun 2022
Many thanks for your lovely review, we hope to welcome you at our hotel in near future!

10/10 Excellent

Mary L

Stayed 5 nights in May 2022
Response from The reservation team on 9 Jun 2022
Thank you for 10 out of 10 rating!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely way to spend a few days after completing The Cotswold Way. Staff was knowledgeable and attentive, property grounds were beautiful. Loved the soaking tub in our suite and the breakfast in bed option. Would absolutely recommend!
Stayed 2 nights in May 2022
Response from Reservation Team on 3 Jun 2022
Thank you for your lovely comments! We hope that you will stay with us again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Reservations team on 10 May 2022
Thank you for a lovely rating!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room Lights and air con too complicated and temperamental, so room bit chilly Great location with lovely walks from h to he town and done great places to eat in the town Swimming pool and steam room very nice
Stayed 3 nights in Mar 2022
Response from Reservation Team on 5 Apr 2022
Thank you for your comment, we will look into the light and air con! Glad you had a lovely stay in Chipping Campden!

10/10 Excellent

Duncan

Stayed 1 night in Feb 2022
Response from Reservation Team on 5 Apr 2022
Thank you!

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exspensive but good
Amazing stay! Would of liked more wood for the fire as we had to keep asking. Was very exspensive would like to see the price reduced
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent in every way!
Stayed 1 night in Dec 2021
Response from Reception Team on 4 Jan 2022
Thank you so much for your lovely comment!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2021

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Reservation Team on 31 Dec 2021
Many thanks for your rating, we are glad you had a pleasant time at Cotswold house hotel and Spa.

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great until breakfast, we don’t like to large-order.On the second day breakfast was a great disappointment!
Stayed 2 nights in Nov 2021
Response from Reservation Team on 30 Nov 2021
Thank you for your comment, we are pleased you had a pleasant stay with us. We are sorry to hear that the breakfast on your second day wasn't satisfactory, we passed the feedback to the F&B department for improvement. Hopefully we will be seeing you soon in the future. Best Regards, The Reservation Team

6/10 Okay

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could do better
Great central location. Pleasant staff but many need training in customer service starting at the top. Detailed feedback given but not noted. Improvement suggestions made but no enthusiastic endorsement by staff. Spa excellent. Room service good. Food good. 2 to 3 stars would be fair. Overpriced for accommodation. Parking adequate. Bill had several mistakes. No porterage. A bit slap dash. Shame.
Stayed 4 nights in Nov 2021
Response from Reception Team on 12 Nov 2021
Hi Derek, many thanks for your feedback. We are pleased you have enjoyed the spa while you stayed with us. I can assure you all you detailed feedback has been noted and addressed. Best Regards, Cotswold House Hotel and Spa.

6/10 Okay

Felicity

Stayed 1 night in Oct 2021