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I feel that the photos advertising this property did not reflect that the room entrances were outside as opposed to inside the building. I wouldn’t have chosen this property had I known that. Also, in our bathroom there was no hair dryer, the anti slip mat in the tub was peeling off, there was no full length mirror attached to the wall like it fell off and was removed (the hinges were still on the wall).
The room looked as though it had already been lived in. The blankets of the bed were pulled at one side and the pillow looked slept on. There was a wet spot where someone potentially stayed, and the tv was on upon entering the room.
Requested a king size bed got a room with the king size bed the sheets were full of urine so they moved me into two queen size bed TV was was no good you couldn't watch TV because of the lines in it the continental breakfast is a joke very dissatisfied
Staff was rude. Tv was broke missing iron and blow dryer. Staff said they didnt have enough for e very room. Asked for 1st floor room because we are senior and were refused even though only a few cars in parking lot
Patsy
Stayed 1 night in Jun 2023
Response from Front Desk on 21 Jun 2023
Dear Guest, We are so sorry your stay was not pleasant. The only request we had from your room was to fix the TV, which you informed us you did as we were on our way up the stairs. We had no requests for irons, blow dryers or first floor room. We did have rooms downstairs which we would have gladly put you into. Once again we apologize for you stay not a good one.
Everything was great until guest in room next to us was not waking up to 4:30 am alarm. Called front desk at 4:45 am, said he would check into it. My husband called again. Man said his hands were tied. When my husband said he would just knock on the door. He was told we would be asked to leave because they couldn’t have us disturbing other guests even though we were the ones being disturbed. The man did show up, accessed room to wake up guest then rudely told my husband to get back in his room.
Tara
Stayed 1 night in Jun 2023
Response from Front Desk on 21 Jun 2023
Dear Guest, We did take care of the guest with the obnoxious alarm, and we apologize for any inconvenience. The desk clerk asked you not to follow him as he knocked and possibly would be entering another guests room once the guest was awake. We apologize for any inconvenience. We cannot control the alarms people bring with them, but we do try to minimize the inconvenience to other guests.
There were a few things broken in our room. The safe was tilting on the wall, which is very dangerous because it may fall on someone. The safety handle in the bathtub was broken. Everything else was pretty good.
Tom
Stayed 2 nights in Apr 2023
6/10 Okay
Debbie
18 Apr 2023
Disliked: Staff & service
Customer service sucked.
Customer service was bad. Would not give a paper receipt. First night I stay there and they did give paper receipt. I rebooked for second night and next morning I went to pick up my receipt and check out and manager refused a paper receipt. Manager was very rude, disrespectful,
Debbie
Stayed 1 night in Apr 2023
Response from Front Desk on 19 Apr 2023
Dear Guest, I apologize for any confusion. We are not able to offer a paper receipt for your reservation. You actually paid expedia so they would e-mail you a receipt. We can offer a proof of stay, but no payment information is included on that page.
A big issue: after taking a shower, opened the bathroom door, the smoke detector went off. Happened to both people in the room.
Pro: Good location for why we came to Ennis.
Cons: No bread offered with breakfast. There was a toaster but couldn’t make toast to go with the eggs and sausage. No Kleenex in the room.
Traci
Stayed 2 nights in Apr 2023
Response from Front Desk on 19 Apr 2023
Dear Guest, We would have been happy to fix this issue during your stay. Please let the front desk know and we will address issues with as little inconvenience as possible.
Great hotel for economy hotel choice. Close to highway and gas and food.
Twila
Stayed 1 night in Mar 2023
4/10 Poor
Steven
Business traveller
6 Mar 2023
Disliked: Property conditions & facilities
Not the best .
First room was awful . Bathroom toilet seat completely broken and off toilet. Second room had damage wall where the door stopper hits wall.
Steven
Stayed 2 nights in Mar 2023
Response from Front Desk. on 17 Mar 2023
Dear Guest, We are so sorry you were unhappy. We went out of our way to accommodate you and meet each need promptly. We apologize for any inconvenience.
Nice, clean, comfortable bed, dining and shopping near by. Great value for the money. Breakfast was fine, scrambled eggs, sausage, pancakes and all of the cold options. Nice stay
Dirty place, rude people and back charges instead of returning deposits
Luis
Response from Front Desk on 21 Feb 2023
Dear Guest, With all the lodging options available, I find it hard to believe you stayed in a dirty hotel. Furthermore we were "rude" because we had to address your behavior. You were charged because we had to pay for damages from your behavior.
6/10 Okay
Donald
Travelled with partner
20 Feb 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
All okay, except furnace brike, used space heater
Donald
Stayed 1 night in Feb 2023
Response from Front Desk on 21 Feb 2023
Dear Guest, We apologize for the broken heater. We have had some issues with the heaters this year and are able to provide space heaters for rooms to keep them warm
6/10 Okay
Verified traveller
17 Feb 2023
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Barely a hotel
The room was very clean and comfortable but neither the tv nor the heating worked.
Verified traveller
Stayed 1 night in Feb 2023
Response from Front Desk. on 21 Feb 2023
Dear Guest, We are always happy to address issues. Please let the front desk know. We have had some problems with the heaters and do have alternate accommodations for those rooms.
Well it started off wrong the bathroom was dirty with a dead bug in the tub but the nice man on the night resolved that issue the heat didn't work at all the nice man on the night shift resolved that too we were given a space heater next day there was no ironing board or iron so i called the front desk the not so nice man came to the room rough and ready like whats ur issues so i told him so he said the heater is equal to the wall unit and told him about other issues he wasn't compassionate at all Fri came i asked about room cleaning i was told they do it on the 3rd day of ur stay well this was it so i was told they will do it tomorrow and got up early so they could clean the room housekeeping was next door she said no we just give towels and trash i called the front desk for another not so nice man said we are short staff so we just do trash and fresh towels so a four night stay in a already not so clean room all u get is ckean towels and trash pick up and this only happened twice after the madness the lady did freshen up the room walls were dirty we killed 2 roaches just one of the worst stays if they gave me a free room i still would never stay there again but one good thing the bed was very comfortable.
Staff was nice and the room was clean. If I had one complaint the breakfast time on the weekend should be later like 9am-11am, not 6am-9am. But all in all a good stay.