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Reviews of Ameristay Hotel Inn & Suites Waverly

2.5 out of 5
Ameristay Hotel Inn & Suites Waverly
800 W. Emmitt Ave, Waverly, OH

Reviews

7.4

Good

Rating 10 - Excellent. 48 out of 156 reviews" "
Rating 8 - Good. 52 out of 156 reviews" "
Rating 6 - Okay. 28 out of 156 reviews" "
Rating 4 - Poor. 14 out of 156 reviews" "
Rating 2 - Terrible. 14 out of 156 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Liked: Cleanliness
Ok for area
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Chalise

Disliked: Property conditions & facilities
This place is very dirty and blankets never ever been washed
Stayed 1 night in Apr 2024
Response from gm on 8 Apr 2024
I am sorry you feel this way. I know for a fact that our blankets and everything gets washed. we do clean daily, I do not see where it is dirty.

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess at the front desk, Becky, was absolutely wonderful, she was so generous and went above and beyond her job to help accommodate us. She was wonderful!
Stayed 2 nights in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Waverly!!
Great place to stay. Breakfast was very accommodating. Clean and fresh. Staff was unearthly friendly. Did I say staff was friendly. Will definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating. I needed a handicap room and they got me one.
Stayed 1 night in Oct 2023
Response from Becky on 30 Oct 2023
Thank you, we try our best to meet all guests needs

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable rooms
Clean comfortable rooms
Stayed 2 nights in Oct 2023
Response from Becky on 30 Oct 2023
Thank you

6/10 Okay

Noah

Liked: Staff & service
.
Stayed 1 night in Oct 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Dan

Travelled with group
Liked: Property conditions & facilities
Nonfunctional!
Bad time for a back injury. Checked in and the elevator was out of service. Had to carry up three floors...Asked front desk girl to assist. I couldnt hardly lift bags let alone carry to third floor via stairs. Was told that I could not have the first floor room because I booked through expedia...Asked for additional pillows and they never came before falling asleep. Had to ask again the next day.
Stayed 3 nights in Sep 2023
Response from gm on 3 Oct 2023
You did not get the first floor due to it was full. We can not give you a room we do not have. I do apologies our elevator is out of service for repairs, that is out of our control. When you ask for extra pillows we do give them to you. All you had to do was wait for them to go get them and they would have handed them to you.

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Sara

Stayed 1 night in Sep 2023

8/10 Good

Tonyia

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

sanford

Disliked: Staff & service, amenities, property conditions & facilities
furnishings, bath fixtures, even towels had holes and tears,,entire room needs updated or should be rented at steep discount
Stayed 1 night in Aug 2023

2/10 Terrible

Betty

Liked: Cleanliness
Disliked: Staff & service, room comfort
Never again
Soda machines all broken yet one on first floor took money just gave nothing in return. Horrible breakfast. Bed was 100 years old with a sag in center...went to bed fine woke up an couldnt move from pain in lower back. Toliet ran all night between it an back not much rest got! We paid $154/for room ( suite thinking it would be nicer!
Stayed 1 night in Aug 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Stayed 2 nights in Jun 2023
Response from General Manager on 19 Jul 2023
Thank you

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service
The staff was rude me and my kids got ate up in our rooms and didnt get any room service in order for them to take the trash i had to put it all on the outside of the room i ran a hotel before and this is not how we treat the customers
Stayed 4 nights in May 2023
Response from General Manager on 31 May 2023
I'm sorry if you feel our staff is rude, I have never seen or heard the staff being rude. When there is a dnd on the door the staff knows not to bother that room. Our front desk can relay to housekeeping if you need anything when you have a dnd on your door.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Employees were very friendly
Stayed 1 night in May 2023
Response from General Manager on 31 May 2023
Thank you. Hope you stay with us again

10/10 Excellent

Calvin

Stayed 2 nights in May 2023
Response from General Manager on 9 May 2023
THANK YOU

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
The hotel halls smelled really bad. They have bed bugs.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Greg

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Apr 2023

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
I love staying here. Close to family in the area. Staff is always friendly. They only thing i don't like is the $100 deposit. It's taking too long to get back in my account. We will stay here again and again.
Stayed 1 night in Mar 2023
Response from becky on 8 Mar 2023
Thank you for staying with us.

4/10 Poor

Fred

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Power was out due to high winds when we arrived. Hotel has no backup power system and worse yet, does not even have emergency lighting in the corridors. We had to use our cell phone flash lights to get down the corridor to our room.
Stayed 2 nights in Mar 2023
Response from becky on 8 Mar 2023
Power outages are out of our control. Our emergency lighting stays on for so long then it needs to recharge. I did go and purchase some lights to try to help this situation.

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2023

8/10 Good

Nicole

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was good, bathroom floor wasnt the cleanest and elevator I thought was going to breakdown just from all the noise coming from it.
Stayed 1 night in Jan 2023

10/10 Excellent

Calvin

Stayed 1 night in Jan 2023

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I called about cable not working they told me to reset cable box. They should have done that. Missed end of buckeyes game.
Stayed 2 nights in Dec 2022

2/10 Terrible

Delbert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs
I was eaten alive by bed bugs. Didn't even know until hours after I had checked out. Took 68 bites in total and have had to seek medical attention. Do not stay here.
Stayed 1 night in Dec 2022

4/10 Poor

ROBERT

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and housekeeping probably did as well as they could with what they have to work with. Torn curtains, many stains everywhere, marginal beds, few outlets, horrible elevator, extremely low water pressure lukewarm at best. Breakfast existed, but all heat-n-serve. Convenient but you get what you pay for.

10/10 Excellent

Anthony

Stayed 7 nights in Nov 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location ok hard to exit at times. need better listing for family restaurants.
Stayed 1 night in Dec 2022

2/10 Terrible

Joseph

Stayed 1 night in Nov 2022

4/10 Poor

Gerald

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’ve been staying here since 2009. The staff is always nice but the rooms are starting to become to worn. Sub par bedding and Plumbing issues etc…
Stayed 1 night in Nov 2022

4/10 Poor

Tyler

Travelled with group
Disliked: Property conditions & facilities
Felt very dirty. And 3rd floor smelt like smoke bad.

6/10 Okay

JAN

Business traveller
I liked the oversized vehicle parking. Even after calling them and telling them I would be late checking in, they charged me no show fees.
Stayed 2 nights in Oct 2022

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend the hotel, and will use again for my f
The stay was nice, and the staff friendly. The vending machine for snacks wouldn't work, so the staff lady was commedating by offering the children a few breakfast items from breakfast storage area.
Stayed 1 night in Oct 2022
Response from Ameristay front desk. on 26 Oct 2022
Thank you for the kind words and we look forward to your next visit

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

robert

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice personal working
Stayed 1 night in Sep 2022

10/10 Excellent

Shyanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Clean, comfortable, affordable and the staff is AMAZING! Jeff, thd manager is extremely helpful and so nice. I I definitely recommend this hotel to anyone stayinv in the area.
Stayed 1 night in Sep 2022
Response from Ameristay on 8 Sept 2022
Thank you very much! We appreciate your feedback and thank you for choosing Ameristay Hotels.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The sheets were covered in black stuff not sure what. The fire alarm was not even hooked up. The carpet was disgusting, and the bed was so soft it reminded me of the bed from the movie Money Pit. When we went to get new sheets they didnt send anyone to change them instead we had to go get the new sheets and put them on ourselves. When we were checking out they didnt give us any discount or anything to compensate for the issues we had. We were supposed to stay all weekend and instead stayed one night checked out and went and stayed at Comfor Inn.
Stayed 3 nights in Sep 2022

10/10 Excellent

Danielle

Stayed 1 night in Sep 2022
Response from Ameristay on 8 Sept 2022
Thank you for your feedback and for choosing Ameristay Hotel!

8/10 Good

Robert, Goshen

Business traveller
Liked: Cleanliness, staff & service
The best option in town
Stayed 1 night in Aug 2022

8/10 Good

JoEllen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from M on 10 Aug 2022
Thank you very much! We look forward to your next stay with us!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Accomodations
Clean, and with accomodations for the family's need. Breakfast is a great bonus added in as well. Price per room remains reasonable priced, which helps drawl the consumer in, and one of the reason I chose to stay. I would recommend staying at this Hotel, as I will be again in the future.
Stayed 1 night in Jul 2022
Response from M on 10 Aug 2022
Thank you very much for your kind words! We always try to make our guests happy and eager to stay at our hotel again.