Double Room | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of The Inn on Arsenal

2.5 out of 5
The Inn on Arsenal
100 N Beacon St, Watertown, MA

Reviews

7.2

Good

Rating 10 - Excellent. 110 out of 371 reviews" "
Rating 8 - Good. 119 out of 371 reviews" "
Rating 6 - Okay. 60 out of 371 reviews" "
Rating 4 - Poor. 40 out of 371 reviews" "
Rating 2 - Terrible. 42 out of 371 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Courtney

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

José

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 3 nights in Oct 2023

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities

2/10 Terrible

Matt

Travelled with group
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Peter

Stayed 1 night in Oct 2023

8/10 Good

Briget

Liked: Cleanliness
My room was clean, The lobby is not handicapped accessible unless you are already checked in. You have to enter into a side door, go through a exit into the garage and then reenter another part of the motel (with key card) to get to the lobby/rooms.
Stayed 3 nights in Oct 2023

6/10 Okay

RANDY

Business traveller
Ok stay, nothing fancy, the basics
This is a bare bones, older motel. It was ok, the staff weren't super friendly. Our tv wasn't working properly and the person on duty acted like it was a great inconvenience to help us. There was a bit of dirt on the floor in our room when we arrived, and my husband found a previous guests' bra in a corner. There are no elevators, so plan on walking the stairs. It was quiet, beds were comfortable, and the price was cheaper than a lot of Boston.
Stayed 2 nights in Oct 2023

6/10 Okay

John

Travelled with group
Disliked: Staff & service
This property is a great location, but the management was not attentive to details: Improvements could include: 1) Fix towel bar in bathroom 2) Add a hoo to back of the bathroom door 3) Train the front staff to be more helpful and friendly 4) Always have front staff on site - AWOL for 20 minutes while waiting to check out 5) Add a comfortable sitting chair to the room All these suggestions are fixable, but reflect a lack of concern for guests
Stayed 2 nights in Oct 2023

6/10 Okay

Princess Ann

Travelled with family
Very convenient bus stops in front of hotel. The staff very friendly. Very noisy especially the front door slamming every time it is shut…plus construction going on around the area does not help.
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Clifford

Travelled with family
Liked: Staff & service
This was the most reasonable in the area for pricing. Gap under the door is big so not really quiet when people are going by. Can hear people in other rooms so not much insulating. Overall clean and that's important for me.
Stayed 2 nights in Oct 2023

8/10 Good

Asad

Business traveller
Location right next to the bus stop.
Stayed 3 nights in Oct 2023

4/10 Poor

France's

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived a day later, room was used, we told front desk and didn't take our word so we had to follow him up and down again and assigned a new room but the floor and inner bed spread had stains of other human uses it was discusting.

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This place was a Super 8 until they changed its name two years ago. It's still pretty much a Super 8. That's not bad, just not anything special. It was clean and had a comfortable bed and it's only 4 miles from Harvard Square.
Stayed 2 nights in Oct 2023

10/10 Excellent

Valentino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Experience , Friendly Staff
Stayed 1 night in Oct 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable clean and quiet
Stayed 1 night in Oct 2023

6/10 Okay

Nathan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Ji

Disliked: Cleanliness, property conditions & facilities
You will get what u pay for. The room floor has a layer of dust and you will smell moldy when u open the door if your room assigned to downstairs. The pictures wouldn't tell the truth.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jamila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a clean nice stay
Stayed 1 night in Oct 2023

8/10 Good

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good stay
Clean room with updated bath and no carpet which is a plus. We were in a room by the entry/exit door so the door slamming was annoying and noise from adjacent rooms was too. Thin walls and cracks under and around door. Easy quick drive into Boston. Other than that, a good experience.
Stayed 2 nights in Oct 2023

6/10 Okay

Kostyantyn

Stayed 1 night in Oct 2023

2/10 Terrible

Hannah

Stayed 1 night in Oct 2023

6/10 Okay

Hallie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The morning staff was very friendly, but the evening staff was not. The room amenities were fine, but there was a punched in hole in the bathroom door, holes in the ceilings, and it was just in need of a lot of repairs. Also instructions on how to work the tv would have been nice. Overall it was fine, but not better than other budget hotels.
Stayed 2 nights in Oct 2023

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Echos of Motel 6
The staff was friendly. Check-in went smoothly. The room is clean but in need of repair. The bathroom bowl is misaligned - it shakes when you sit on it. No leaks however. The towel rack is missing - only holes in its place. The door peephole is blocked with tissue paper - I was too scared to touch it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christina

Stayed 1 night in Oct 2023

2/10 Terrible

Vinicius

Stayed 6 nights in Oct 2023

6/10 Okay

Mayra

Business traveller, Travelled with group
The hotel is fine to spend one night, my only complaint is that the television did not work and they forgot to collect the garbage from the bathroom and you can hear the noises from the other rooms!!
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed 😞
We traveled overnight and got in at 1am. Front desk service wasn't very welcoming (he seemed angry) and kind of creepy because you could see all the security camera tvs in the back room. That aside, the room was gross. There was a used washcloth on the sink, a hair on the towel and a beer bottle under the bed. The beds were uncomfortable and the tv didn't even work properly. Pass on this one if you can.
Stayed 1 night in Oct 2023

10/10 Excellent

Janine

Stayed 1 night in Oct 2023

10/10 Excellent

David D

Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Alyssa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in the basement. The bedding was full of yellow stains and the sheets had small black dots all over them, which I assume were bugs. It was unlivable. In the basement hallway, there was a large hole in the drywall and a decorative chair that was fully stained. The front desk person told me I would get a fully refund, but dodged Expedia's calls. When they finally DID get a hold of her, she only refunded me ONE night (out of 2), despite me not spending more than 5 minutes in that hotel.
Stayed 2 nights in Oct 2023

2/10 Terrible

shaodong

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have ever been to, would never ever choose again!! The room is dirty and no room service at all, noisy at night!
Stayed 2 nights in Oct 2023

2/10 Terrible

Barbara

Stayed 3 nights in Oct 2023

4/10 Poor

Ellen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly renovated with no handicap access
The entrance has several steps and no ramp to the reception desk, and I stayed on the second floor — there was no elevator. My phone didn’t work. The hotel couldn’t resolve this problem. I talked to another traveler, and her phone also didn’t work. My TV was broken, and so was the remote. The front desk clerk came up and could not fix it. The security box in the room was locked open and the hotel couldn’t fix it immediately because the device they use was not working either. The receptionist said they had no other rooms — they are booked. For a newly remodeled place, the room was in poor condition. The room had no hairdryer, iron or ironing board. I was told that there should be a hairdryer in the room, and I can borrow an iron from the front desk. And, I had to slam the room door to get it to close. Then checking out, I asked the front desk clerk if he wanted to know what was wrong with the room? The response he gave me was surprising. He said, if you want to, it is a newly renovated hotel, and I don’t want to have an argument. He had a nonchalant attitude and did not care to respond to any of my concerns. The good: it is right on a bus line that will take you to Harvard, MIT, and downtown; self parking is free; and I didn’t see signs of roaches or bedbugs.
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Hair and debris on bed. Horrible smell. Air conditioner did not work. Immediately left and they claimed they could not do refund. Disgusting
Stayed 1 night in Oct 2023

4/10 Poor

Christopher

Travelled with family
Disliked: Amenities, property conditions & facilities
We had to switch rooms. First room did not have a working TV or phone. The AC unit was broken and missing parts. Second room, the TV turned on, but remotes did not work and the bathroom door would not close. Overall a lack of upkeep and Maintanance.
Stayed 1 night in Oct 2023

6/10 Okay

William

Travelled with family
Room was quiet until the city came and tore up the street right outside the lobby. Shook the whole building!! And we really didnt appreciate the maid trying to come into our room before 9am. She didnt knock or announce herself. Since when do they try to clean yor room before check out time? Very rude.
Stayed 2 nights in Oct 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Álvaro

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small, but clean, tidy, comfy, and updated. My only complaint is the onsite parking. They only have a very small parking lot, and then another parking area under the building that has very low clearance, so if you have a taller truck or van, you may not fit into it. And if the other lot is full, you're on your own to find somewhere else to park.
Stayed 1 night in Oct 2023

8/10 Good

Harold, Rochester

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Rui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very good, clean, and roomy.
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

ZIAUL

Stayed 1 night in Oct 2023

10/10 Excellent

Dorina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet hotel. The staff was excellent , very helpful and knowledgeable on answering my questions.
Stayed 2 nights in Oct 2023

6/10 Okay

Cliona, Omaha

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023