4/10 Poor
steven
Travelled with partner
16 Apr 2024
Disliked: Amenities, property conditions & facilities
We arrived at the Property and checked in, and after unpacking fancied a quick hot drink, there was no facilities for making a drink, I popped down to reception who reluctantly handed me a kettle and then requested a payment for tea bags etc! Needless to say I did not pay, I asked if there was any place to buy a coffee, not until 4.30 when the restaurant opened, so I asked for the number for room service - ahh there is none - but this did not matter as the room phone was broken as it turns out. I went back to our room on the 7th floor to hear lots of noise coming from the ceiling, after a while I investigated the 8th floor this was indeed the roof top restaurant setting up for the evening (untill12pm) the floor of which was our ceiling and they confirmed this and offered me another room which I took - alas no heating or air con but an oiled fired heater, the back of the tv remote was missing and after a look under the bed I found the missing battery, We had planned on eating in the roof top bar but if that's the best service they could offer we decided to go out to another restaurant spending 150 euro's - so keep your kettle! and lose business. Fawlty Towers indeed worse hotel experience ever!!!!
steven
Stayed 1 night in Apr 2024