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Reviews of Days Inn by Wyndham Cedar Falls- University Plaza

2 out of 5
Days Inn by Wyndham Cedar Falls- University Plaza
5924 University Ave., US 63 and University Ave., Cedar Falls, IA

Reviews

6.2
Rating 10 - Excellent. 147 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 240 out of 1000 reviews" "
Rating 4 - Poor. 182 out of 1000 reviews" "
Rating 2 - Terrible. 152 out of 1000 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel, Madison

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Roberto, Bloomington

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

6/10 Okay

Fitzgerald

Disliked: Amenities
Was a little off the Interstate I was travelling , good eating options around the property
Stayed 1 night in Mar 2024

2/10 Terrible

Craig

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservations were cancelled two days before by text saying they ran out of the room I booked and paid for a month earlier. After calling and complaining they hooked me up with a single bed. When I got to my room I found it to be dirty, the fire alarm wasnt there, the lock on the door was not there, and the air conditioning unit did not work. I asked for another room and they said sorry and I could check out for a refund. Not a good experience at all.
Stayed 2 nights in Mar 2024

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely HORRIBLE! The staff was RUDE, yelled at me, and called me dumb all because he said Expedia didn't send him the right room that id booked. It was so dirty inside, smelled like Marijuana, and the hotel room had blood on the wall! The staff also screamed at a guest that asked for his key to be rescanned bc it wouldnt work anymore. I felt very unsafe in this place! NOTHING lIke the pictures on booking site! Looks more like an hourly rate room would look like. DO NOT BOOK HERE!
Stayed 2 nights in Mar 2024

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very very rude! I booked a double bed and only had a single bed, had the receipt to show him and he yelled at me and told me i qas ceazy! There was blood on the wall and the whole building looked so dirty and smelled of Marijuana. He hung up on people calling the front desk and when someone came down and told him his key wouldnt work, the front desk guy yelled at him and told him he would do his key this time but he needed to leave his door open if he left again. They wouldn't give me a refund since i couldnt stay at the hotel since he said no more rooms were available. The hotel looked more like qn hourly rate then a weekend stay. Worse experience I've ever had at a hotel!
Stayed 1 night in Mar 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities
Not as nice as It looked in pictures.
Stayed 1 night in Mar 2024

2/10 Terrible

Kenneth J.

Stayed 1 night in Feb 2024

4/10 Poor

Alfred

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for early check in, if possible. He said 2pm, as he didn't get cleaners until 12 noon. At 2 pm he says he told me 230.I decided to just wait in my car until 3. Hallways filthy. Bed skirt ripped, caulking in room terrible, smoke detector hanging down from wall. TV did not work.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jessica

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is extremely disgusting!! There was food from previous people in the microwave!!
Stayed 1 night in Feb 2024

8/10 Good

Angie, West Des Moines

Stayed 1 night in Feb 2024

2/10 Terrible

Dale

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Miserable
It was cold as hell no heat so it was miserable
Stayed 1 night in Jan 2024

2/10 Terrible

DENNIS

Business traveller
Disliked: Staff & service, room comfort
Cold Reception
The room temperature in both rooms were cold. Tstat was raised to 80 degrees and room did not warm up during the 2 day stay. Fan speed would not increase. Room card key was not correct on check in and was returned to fix. Next day room key did not work again.
Stayed 2 nights in Jan 2024

4/10 Poor

Tracey, Spencer

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby, stairs, and hallways very dirty as not vaccumed in quite some time. Had no heat in my room
Stayed 2 nights in Jan 2024

2/10 Terrible

Sean

Disliked: Cleanliness, property conditions & facilities
Heater in room didn’t work, they brought us a space heater. Room was dirty, cops taking care of fighting couple outside our door until 2am. Staff was nice.
Stayed 3 nights in Jan 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

gary, napoleon

Stayed 1 night in Jan 2024

2/10 Terrible

leslie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there they put us in a room that was not nasty, they changed our room heat didn't work. Our friends room had dead bugs all over it. We were completely disappointed and will never stay there again.
Stayed 1 night in Jan 2024

4/10 Poor

Erik

Disliked: Cleanliness, property conditions & facilities
Room hadnt been vacuumed, no TP in room, phone to front desk didn't work, no breakfast, (which if there were, wouldn't have touched it) Better than sleeping in my car.
Stayed 1 night in Dec 2023

4/10 Poor

Kylie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was not cleaned completely. The toilet paper was nearly empty. Old water bottles on the floor, old rotting food in the fridge.
Stayed 1 night in Dec 2023

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, amenities
I literally waited in the lobby for 1 hour as there was confusion between travelocity and the new manager on site. I never had any problems staying at this hotel when it was under previous mgmt. The manager would not do anything to help me and the area outside my room was pilled high with boxes and junk. I don't know what it all is, from but I took pictures. I have stayed there countless times, but never again with the new mgmt!

6/10 Okay

William

Stayed 2 nights in Dec 2023

8/10 Good

Cayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to bad
It was quite clean and easily accessed
Stayed 1 night in Dec 2023

4/10 Poor

Thomas

Disliked: Staff & service
Wow
Stayed 1 night in Dec 2023

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Nicole

Travelled with family, Business traveller
Disliked: Cleanliness
Area was nice. But when we arrived at 8pm the room wasnt completely clean. At check in the owner told us give them 20 minutes and so we went to eat came back and room still wasnt finished after 35 minutes. The owner came up and had to finish vacuuming and i used their cleaner and wrag to clean sink counter and tup. Other then that the stay was good
Stayed 2 nights in Dec 2023

4/10 Poor

victor

Stayed 1 night in Nov 2023

2/10 Terrible

Jody

Stayed 2 nights in Nov 2023

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michelle B on 4 Dec 2023
Thank you for taking the time to provide feedback about your stay. I apologize for the inconveniences you experienced. We'd like to know what issues you had while staying with us. We appreciate you staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
family
Decent place. Hallway needs to be vacuumed
Stayed 1 night in Nov 2023

4/10 Poor

Julie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for so I wasn’t expecting much but at least the room could have been vacuumed. At least the beds were clean.
Stayed 1 night in Nov 2023

8/10 Good

Eric

Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Stay here
The staff was, as always friendly the place was clean minus the inside of the microwave
Stayed 4 nights in Nov 2023

6/10 Okay

Darrell

Liked: Staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Erika

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Fannette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked was the friendly staff. They made me feel as if I was part of their family. As I sat eating breakfast I noticed that the experience was not unique to me. I noticed the same friendly conversation with other guests. They asked about family members and how they are doing. That was very impressive! That atmosphere does not exist in most hotels that I have stayed in. The industry is about hospitality and that is what I experienced. I was in town for the high school playoffs and if our team makes it again I already know what hotel I will book with. Last but not least a special thank you to the staff member who helped my nephew make waffles, he is still talking about it! A place where children are welcomed and not treated like they are a pain…lol! I most certainly will return!!!

2/10 Terrible

Jeffrey

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in at 7:30 and they assigned us a room. Went to the room and no bedding, not cleaned and garabage on desk.
Stayed 1 night in Nov 2023

8/10 Good

Lindsey

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Lukas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

4/10 Poor

Bethany

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Michelle B. on 28 Oct 2023
Thank you for staying with us and sharing your feedback. I apologize for your inconvenience. Please let us know how we could have provided a better stay for you.

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are unique with large interior windows.
Stayed 1 night in Oct 2023

8/10 Good

Roymond, Griffin

Stayed 3 nights in Oct 2023

8/10 Good

Sharon

Travelled with family
Disliked: Property conditions & facilities
There were 4 of us but only 2 towels and wash cloths. Called the desk for more towels and wash cloths. Kiki said she eould send some up but no one ever showed. Made getting ready for the 4 of us a challenge.
Stayed 1 night in Oct 2023

6/10 Okay

Walter

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The front desk lady that checked us in was amzing. She was kind, respectful, and very kind. The room price was very affordable. Very limited breakfast. Waffles, juice, cereal and toast and fresh fruit. The room was clean but it definitely a much older proprty. We had to plung our toilet everytime we flushed. It seemed to be an outsidd facing motel at one point in time and then they closed it off. But thats just my guess. Staff was great!
Stayed 2 nights in Oct 2023
Response from Michelle B on 21 Nov 2023
Thank you for staying with us. We are happy you could stay with us. We have addressed all of the issues you’ve brought to our attention. We appreciate you.

10/10 Excellent

Jo

Travelled with family
Liked: Staff & service
Breakfast area was very messy and unclean. Lobby was run down. Linens and towels were good.
Stayed 1 night in Oct 2023
Response from Mich on 21 Nov 2023
Thank you for staying with us!! We are sorry we did not address the breakfast area and lobby to make sure everything was tidy.

2/10 Terrible

Cindy

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Horrible experience. OK then walk down the hallway because there’s rolls of carpet and rollaway beds. Two girls thought outside my room slapping each other around calling names. My roommate called 911. Screaming hollering it was horrific and the ground is very unsafe. It’s not level. The concrete is not put together like it should be at the entrances and it’s not safe to walk. Be careful.
Stayed 2 nights in Oct 2023
Response from Michelle B on 21 Nov 2023
Thank you for staying with us. We apologize we did not provide the quality sat you deserve.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Michelle B on 21 Nov 2023
Thank you for your feedback. We appreciate you staying with us.

2/10 Terrible

Bill

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Michelle B on 21 Nov 2023
Thank you for staying with us. We are sorry you did not enjoy your stay.

2/10 Terrible

Bridgette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival they did not have a room available. They said they would refund the price of the room and never did. The experience was horrible and unprofessional.
Stayed 1 night in Sep 2023
Response from Michelle B on 21 Nov 2023
Thank you for attempting to stay with us. I am sorry we were unable to accommodate your needs. Sometimes Third Party sites mistakenly overbook us. Please verify stay with the hotel when booking online.