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Reviews of Athenaeum House Hotel

3 out of 5
Athenaeum House Hotel
Christendom,, Waterford, County Kilkenny

Reviews

8.2

Very good

Rating 10 - Excellent. 125 out of 291 reviews" "
Rating 8 - Good. 105 out of 291 reviews" "
Rating 6 - Okay. 39 out of 291 reviews" "
Rating 4 - Poor. 14 out of 291 reviews" "
Rating 2 - Terrible. 8 out of 291 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Bob, Toronto Ontario

Liked: Staff & service
Nice hotel, room we were in is looking a little worn, restaurant and food were excellent.
Stayed 1 night in Sep 2018

10/10 Excellent

carol ann

Liked: Cleanliness, staff & service
Stay was lovely , its a shame the hotel is closing
Stayed 1 night in Sep 2018

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a clean well managed boutique hotel that has an excellent restaurant. The grounds which are 10 minutes from the centre of Waterford are well manicured and leaves you with the feeling of a country home.
Stayed 2 nights in Sep 2018

10/10 Excellent

Janet, Virginia Beach Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an absolutely beautiful property we stayed an extra night sadly it is closing at the end of the month to be turned into a nursing home I hope the guests that live there enjoy it it as much as we did
Stayed 1 night in Sep 2018

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Thomas

Nice place with lots of character, three minutes to town, quiet location. Comfortable stay.
Stayed 1 night in Aug 2018

2/10 Terrible

Kathie, Texas

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible room in the basement. Sat on Bed and was very old with sunken spots. Did not stay. Would not recommend
Stayed 1 night in Sep 2018

2/10 Terrible

Corey

Disliked: Property conditions & facilities, room comfort
Shabby basement rooms in a rough neighborhood
What an unfortunate welcome to Waterford. We paid premium to stay at this hotel to enjoy a historic Waterford building, however, we were shunted into the basement, accessible only by a staff elevator, and next to storage rooms. The front desk is always empty so at both check in and check out, we had to wait in the lobby for someone to come by. In fact, this was the only time we were able to even get a glimpse of the building. The room was dark and outdated--the pillows were flat, the remote to the tiny television didn't work, the table was stained. There was no kettle, so you couldn't even enjoy a cup of tea in the morning. The only perk about the room was the bathroom which had a very powerful shower and a nice tub. I found myself in the bath just to avoid the horrible bedroom. The location is horrible as well--it is over a half hour walk to town, by busy highways with lorries zipping by just inches away because there is no safe sidewalk. It also requires that you walk through rough neighborhoods with gangs of loud teenagers roaming around--the businesses are protected with bulletproof glass. I didn't even know such rough places existed in Ireland--it was only after we checked out of our hotel and explored the town the next day that we began to enjoy our day. I felt sure I would be robbed or worse getting to and from the hotel. I feel utterly deceived that I paid a premium price for a supposedly premium hotel only to be dumped in a basement in a bad neighborhood.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice indeed,staff very pleased and really helpful.
Stayed 3 nights in Jul 2018

8/10 Good

Tony, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character hotel in nice grounds
Mansion now converted to a hotel so has lots of character and nice grounds. Nice restaurant with outdoor terrace.
Stayed 1 night in Jul 2018

6/10 Okay

Gill

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great staff, lovely location, rooms very tired
Great staff, lovely quiet location. The dining area and outside veranda overlooking the gardens was lovely. Wifi was not great. The rooms need a good overhaul. Very tired looking
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
We were very happy with out stay here. Loved the garden and patio! Service was wonderful, as was the food!
Stayed 1 night in May 2018

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

MERVYN

Liked: Staff & service
Disappointed
This hotel needs to be upgraded match the asking price. The rooms were quite old and it had, I think, a 12 inch TV ! Abit off the track from the main town and activities but breakfast was good.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world atmosphere
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great Staff, hotel was old
The staff were fantastic, they were very helpful and the food at the hotel was fantastic, but the room we were given was old with peeling walls and smelt rather musty. The mattress was ancient and the springs popped when you moved, and the TV was about the size of a laptop screen on the wall. I hope they do the rooms up soon as it would be a lovely room if it was fixed up a bit.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with great views Service brilliant. We were well looked
Stayed 1 night in Mar 2018

8/10 Good

Val, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
House hotel near Waterford
We are a couple who were visiting family in Waterford. The hotel is modern downstairs with a lovely restaurant and sitting area. .. Overall the experience good .. the restaurant menu very good.
Stayed 1 night in Feb 2018

6/10 Okay

Penelope M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing/Tired old hotel
The hotel is very tired in terms of decor and the two double rooms we had on the ground level were AWFUL - the beds wrecked, the bathrooms in dire need of replacement; the bedding was poor - infact the whole thing was AWFUL. I gather from speaking to the staff that some of the upper floors had been refurbished - so I would strongly recommend anyone booking this hotel to check out when the mattresses were replaced! The food was fairly average, but the staff were wonderful; could not fault their service. The other issue that I could not miss on leaving the hotel was the fact that the Fire Door was locked by the disabled exit at the front of the hotel........... I commented on it in a loud voice, and we noticed that the receptionist (who had worked there for 11 years, she told me) went to unlock it. Hmm........NOT GOOD.

10/10 Excellent

David and Ciar, Louth, Ireland.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Comfortable room and excellent food. Would highly recommend a stay there.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room that we stayed for two nights was a bit dated and could have been given some TLC,But overall it is a nice Hotel that needs some investment on the decor in the bedrooms.The staff are friendly and polite too.
Stayed 2 nights in Feb 2018

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The town was unremarkable but the hotel was absolutely lovely, we are very glad we stayed there.
Stayed 1 night in Dec 2017

4/10 Poor

Antony, Switzerland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Looked good on the website but disappointed
First the good things: Good location outside of centre of Waterford Very good breakfast Staff (especially Michelle), very friendly, professional and efficient Now the not so good: Requested a room with a nice view, got no communication about this request and a room that was half underground - hardly a good start. Heating appears to be turned off more than on resulting in the need for an additional heater in the room Wall TV was only slightly larger than my iPad! Needs an upgrade (the wall TV, not my iPad) Heated Bathroom towel rail was not heated With a few small investmemnts to revitalise the hotel I think this could eb a good one but sadly, right now, I would not recommend to you.
Stayed 1 night in Dec 2017

6/10 Okay

Reuben

Liked: Cleanliness, staff & service
Disliked: Room comfort
Lovely food but mattress was worn out and lumpy.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not ready, and restaurant terrible
The room was not ready at check in time, our beds were not the same height as each other's. There was a bus parked at our window all night. It was a terrible experience for us. We went to the restaurant and felt like we had been transported back to the early 90's. The food was edible and my drink was terrible. There were two big parties happening in the restaurant with us, that were loud. It was not a very nice place to eat. There was also a child playing notes on the piano that did not add to the atmosphere. I would NEVER recommend this place to anyone.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had a great stay at the Athenaeum House Hotel and Waterford too. We also took advantage of the restaurant for dinner and found the meal exquisite. Service and attitude from all staff that we encountered was also 2nd to none.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Needs a complete remodel
Hotel living on past glory. Rooms last refurbished when Hector was a pup. Mattresses were thin and hard. An eight aging to a six.
Stayed 1 night in Sep 2017

4/10 Poor

Daniel, Florida

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old, upgrades needed
Although the location is pretty, the rooms and beds are in desperate need of attention. The bed mattress was terrible, the linens were old and dingy. All should be replaced.at least in our room. The shower pressure was very good!... plastic curtain.. The walls and doors need upkeep attention... fresh painting over the cracks and marks. On a positive note, the staff were pleasant and the breakfast was decent.
Stayed 1 night in Sep 2017

6/10 Okay

Cathy, Poole UK

Liked: Cleanliness, staff & service, room comfort
Quiet hotel near Waterford
A good hotel let down by lack of attention to details. Chamber maid forgot to leave us with clean towels on second day, when we asked for them they were left on the desk in the room. Waitress forgot we ordered scones and tea. After a while, somebody else served us. Friendly staff.
Stayed 2 nights in Sep 2017

4/10 Poor

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Could hear people next to me peeing, stayed 4 nights and had room with broken bathroom window and view of parking lot whereas one nighters got the river view, last night in particular was miserable because I had to get special manager permission to eat in restaurant on my birthday but then heard kids screaming and absolutely slamming doors half the night. Nice staff but overall not very good at all!
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Beautiful grounds
The Athenaeum is tucked away on beautiful grounds but minites from the centre of the town of Waterford. The staff was wonderful and the restaurant was good.
Stayed 2 nights in Sep 2017

8/10 Good

Rebecca

Liked: Staff & service, room comfort
Nice hotel, let down on some maintence
Nice looking hotel but is up a long lane so takes a bit of finding. Follow brown hotel signs - that will get you there. Nice room, quiet place. Only two negative things we can say - 1) don't like to see blankets as part of bedding, they're rough and potentially dusty - nice crisp sheets is all you need. 2) The seal around the bath was very, very mouldy - wants replacing - put you off having a bath/shower. Lots of parking and only just out of town so only a few minutes drive.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Food and drink too expensive
Hotel too far from.city centre...certainly not walking distance as I was lead to believe. €7 for a pint of beer is extortionate as is €33 for one very small portioned main meal. Nice hotel nice staff clean but way too expensive. Also had a funny feeling that it was empty apart from our small party.
Stayed 1 night in Aug 2017

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgian style, up to the minute service
Fantastic hotel, full of style and warm helpful staff. Beautiful views from the lovely garden to Waterford across the river.
Stayed 3 nights in Aug 2017

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Paul, Olympia WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Athenaeum House Hotel. The hotel is actually a restored 19th century residence. The staff gave us a very cordial welcome upon our arrival. Our room was very comfortable and the hotel is very convenient to Waterford and the surrounding area.
Stayed 2 nights in Jul 2017

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy trip across the bridge to the town of Waterford. Not an easy walk, but do able. Not as close as google maps says because of the river.
Stayed 1 night in Aug 2017

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely return… loved it.
We had a most enjoyable stay. The hotel was nicer than I had expected. The room was even better than it looked in the photos. The staff were very friendly & welcoming. The breakfast was fantastic both mornings. The service was top notch. The lovely girl that served us at breakfast gave us some tips on where to go that were very helpful. She was so pleasant! I look forward to going back! I highly recommend this place.
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great location.walk to everything. Good breakfast.
Stayed 1 night in Jul 2017

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Nice place
Very friendly staff. Very nice restaurant on site.
Stayed 1 night in Jul 2017

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real gem
We had a great stay. Location is perfect. A word of caution, make sure what breakfast your booking includes.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Jacqui, Wales

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Reasonable Hotel
A pleasant hotel rather let down by the room with poor quality mattress and early and tatty small flat screen televison that had limited channels not where stated on hotel's channel guide and distinctly at the end of its useful working life. At check out, no effort from staff to ask whether we had any issues with our stay which suggests they do not want any feedback and may appreciate some issues with hotel. Staff at breakfast attentive and good service there with good food. Communal areas generally very good. Hope our room experience not borne out by other rooms at this location.
Stayed 1 night in Jun 2017

10/10 Excellent

Itay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit, good impression
Welcoming staff, well maintained with good atmosphere
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Absolutely lovely hotel which looks and feels great. Huge room with sitting area. Unfortunately, it is on the wrong side of the river in Waterford which means a car trip (not walking distance) into town and eateries etc. If only there was a punt available to cross the river in which case it would be rated a six.
Stayed 1 night in May 2017

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017