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Reviews of Washington Plaza Hotel

4 out of 5
Washington Plaza Hotel
10 Thomas Circle NW, Washington, DC

Reviews

8.8

Excellent

Rating 10 - Excellent. 1826 out of 3157 reviews" "
Rating 8 - Good. 827 out of 3157 reviews" "
Rating 6 - Okay. 289 out of 3157 reviews" "
Rating 4 - Poor. 106 out of 3157 reviews" "
Rating 2 - Terrible. 109 out of 3157 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Klaus, East Setauket

Liked: Cleanliness, staff & service
The property is overpriced for what it offers—$260/night after a "discount." The room was pretty old and not in the best condition. There was no fridge, loud AC, and a pretty tight space. When I checked in, I was asked to pay $1260 for two nights, but the clerk wasn't bothered by it. I had to show my Expedia booking to clarify the issue. All in all, not a pleasant stay.
Stayed 2 nights in Apr 2024

6/10 Okay

karen

Travelled with partner
The stay was nice the room needs some updating. The room was pricey . They have a restaurant area in the hotel to have breakfast, lunch and dinner. Breakfast was horrible and and expensive. Dinner was good but also very expensive. I would definitely not stay here again .
Stayed 2 nights in Apr 2024

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great facilities for the price
Stayed 1 night in Apr 2024

10/10 Excellent

Don

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, parking was easy. Front desk staff were courteous
Stayed 2 nights in Apr 2024

8/10 Good

Keata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it a lot!
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
N
Stayed 1 night in Apr 2024

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
The property was very dated the room was very small the bathroom was extremely small and the walls were thin.
Stayed 1 night in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Great restaurant!
Stayed 4 nights in Apr 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
The bellhops were very kind and helpful, the front desk was also very cheerful and welcoming! I would definitely visit again.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

James

Liked: Property conditions & facilities
Disliked: Staff & service
Staff was extremely rude nd I paid for parkin I couldn’t use
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked staying where we were at.
Stayed 1 night in Apr 2024

10/10 Excellent

Tahisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area
Stayed 1 night in Apr 2024

10/10 Excellent

Jenipher

Everyone at the hotel was very nice, one issue with parking but overall amazing experience since it was close to many places I wanted to visit.
Stayed 1 night in Apr 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024

8/10 Good

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Joyce

Liked: Amenities
I was supposed to just store my luggage since it’s too early for check in but the lady at the front desk “Lara” was so kind enough to check me in without extra pay.
Stayed 1 night in Apr 2024

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location of the property is perfect. It’s in walking distance of everything and only an 8 minute drive from all monuments. The staff was very friendly and helpful. The room was a little outdated and the beds were extremely hard but definitely a good one night stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came before Spring so the pool was not open
Stayed 3 nights in Apr 2024

10/10 Excellent

Eric, IJAMSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pleasant, lots to do in the area. Parking in the self-parking was ample, all around fine.
Stayed 3 nights in Apr 2024

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We weren’t happy with our bed it was to small they happily changed our room on the same floor at no extra charge
Stayed 5 nights in Apr 2024

6/10 Okay

William

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall was ok
Stayed 2 nights in Apr 2024

8/10 Good

Isabella

Stayed 3 nights in Apr 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, pleasant room.
Stayed 3 nights in Apr 2024

2/10 Terrible

Jan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Their I.T. Check in system was down. Told to wait for 10 mins or so, because they were unable to book me in along with a growing number of customers in the same boat. . After 2 1/2 hrs it was recommended by them I cancel and book elsewhere. This was after a 3500 mile journey, arriving mid evening, hungry and tired. Zero customer service. Appalling attitude. How do I get a refund?
Stayed 1 night in Apr 2024

8/10 Good

Ashleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, probably the best part of the whole experience. The rooms could use some upgrading, but overall it was clean and a comfortable stay.
Stayed 3 nights in Mar 2024

4/10 Poor

Kieran

Liked: Staff & service
Disliked: Property conditions & facilities
Very outdated hotel. Nice staff.
Stayed 2 nights in Mar 2024

2/10 Terrible

JILL

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay in and so convenient to everything.
Stayed 2 nights in Mar 2024

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for walking to White House, Museums, and favorite restaurants.
Stayed 2 nights in Mar 2024

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I made my booking it said parking was included, yet turns out hotel charged us $110 but yet said it was only 43 a night. Breakfast was also supposed to be included but yet again we find out its for a fee of 18 dollar. Then after checking in we go to our room only to discover many disappointments. First one is the size of the room as none of the photos online indicated that the room is that tiny. Then we discover the shower/bathroom has no vent, which is very frustrating to take a hot shower and not even be able to get ready in the bathroom afterwards due to steam. The bathroom was also covered in short black hairs all over the bathroom wall that was behind the sink. My boyfriend spoke with the staff at the front desk while I was on the phone with Expedia. We truly wanted to cancel our anniversary get away and just go home at this point or get a new hotel. After hours of trying to find a solution that would please everyone and no solution was able to be arranged we finally went and got dinner. We talked and realized we were stuck with this bill at this point even with asking if we could upgrade for free or even a discount as I'm also government. Once we got back from dinner my boyfriend went to the desk to let them know we were going to stay out of having no other options. My boyfriend managed to spot an employee and asked who is that and Enus said Michael the manager. My boyfriend walks all the way across the hotel to speak with him. WAY MORE HAPPED. not enough space
Stayed 2 nights in Mar 2024

10/10 Excellent

Louis

Stayed 1 night in Mar 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, convenient location
Stayed 3 nights in Mar 2024

6/10 Okay

Danielle

Travelled with family and small children
Liked: Cleanliness
Nice property however many factors are out dated. The outlets in our room were very loose so all of our plugs kept falling out of the wall or our devices wouldn’t be charged in the morning. The beds are very small only doubles not queens. The drawers in the furniture wouldn’t stay closed. The staff was friendly, it was continently located and the breakfast was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Phornphan

Stayed 1 night in Mar 2024

6/10 Okay

Phornphan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is second time for stay this Hotel, first time I very happy for stay But this time I don’t know why staff or housekeeper knock the door to many time in the moring 8:30 Am I can not sleep and I say yes to her she say sorry .on 11:30 someone knock the door again I don’t know why they don’t know because time to check out at noon
Stayed 1 night in Mar 2024

2/10 Terrible

Fen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedsheets and pillows were dirty with stains and hair. Clearly housekeeping doesn't clean the room between guest stays. We were also double charged for parking.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, very clean, easy check in and check out, the food at the restaurant was very good, they serve breakfast too, the staff great, amazing people, I truly recommend this place
Stayed 2 nights in Mar 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Very acomodating
Stayed 1 night in Mar 2024

2/10 Terrible

Yihong

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
no hot water breakfast food bad
Stayed 3 nights in Mar 2024

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant visit, the staff was very accommodating and friendly.
Stayed 1 night in Mar 2024

8/10 Good

Olga

Liked: Amenities, property conditions & facilities
I loved the stay, the building is very clean inside and outside. The front staff and housekeeping were very friendly and nice. The only think is… my top sheet of the comforter smelled a little weird so I took it off… I’m not saying it hasn’t been changed but I’m very sensitive to the smells…
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Paul, Nantucket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the heart of DC, a bit antiquated, mostly the bathroom. Unable to control the room temperature. Bed could have been more comfortable. Our second stay because of location.
Stayed 4 nights in Mar 2024

10/10 Excellent

Maria Del Pilar

Travelled with partner
Liked: Property conditions & facilities
Excellent hotel and personnel!
Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel

Breakfast was good, hotel is not far from where ever you want to go in downtown.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my go-to place. Great staff!
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay in DC! They even have a pool in front! I was upgraded to a room with a balcony, and the view was amazing. The room was updated and very clean. I would enjoy staying there again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Harold

Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about this hotel except the 45.00 per day for parking, ouch!!
Stayed 3 nights in Mar 2024