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Rating 10 - Excellent. 1819 out of 3141 reviews" "
I was supposed to just store my luggage since it’s too early for check in but the lady at the front desk “Lara” was so kind enough to check me in without extra pay.
Joyce
Stayed 1 night in Apr 2024
8/10 Good
Emma
Travelled with partner
12 Apr 2024
Liked: Cleanliness, staff & service, amenities
The location of the property is perfect. It’s in walking distance of everything and only an 8 minute drive from all monuments. The staff was very friendly and helpful. The room was a little outdated and the beds were extremely hard but definitely a good one night stay.
Their I.T. Check in system was down. Told to wait for 10 mins or so, because they were unable to book me in along with a growing number of customers in the same boat. . After 2 1/2 hrs it was recommended by them I cancel and book elsewhere. This was after a 3500 mile journey, arriving mid evening, hungry and tired. Zero customer service. Appalling attitude. How do I get a refund?
The staff were great, probably the best part of the whole experience. The rooms could use some upgrading, but overall it was clean and a comfortable stay.
When I made my booking it said parking was included, yet turns out hotel charged us $110 but yet said it was only 43 a night. Breakfast was also supposed to be included but yet again we find out its for a fee of 18 dollar. Then after checking in we go to our room only to discover many disappointments. First one is the size of the room as none of the photos online indicated that the room is that tiny. Then we discover the shower/bathroom has no vent, which is very frustrating to take a hot shower and not even be able to get ready in the bathroom afterwards due to steam. The bathroom was also covered in short black hairs all over the bathroom wall that was behind the sink. My boyfriend spoke with the staff at the front desk while I was on the phone with Expedia. We truly wanted to cancel our anniversary get away and just go home at this point or get a new hotel. After hours of trying to find a solution that would please everyone and no solution was able to be arranged we finally went and got dinner. We talked and realized we were stuck with this bill at this point even with asking if we could upgrade for free or even a discount as I'm also government. Once we got back from dinner my boyfriend went to the desk to let them know we were going to stay out of having no other options. My boyfriend managed to spot an employee and asked who is that and Enus said Michael the manager. My boyfriend walks all the way across the hotel to speak with him. WAY MORE HAPPED. not enough space
Nice property however many factors are out dated. The outlets in our room were very loose so all of our plugs kept falling out of the wall or our devices wouldn’t be charged in the morning. The beds are very small only doubles not queens. The drawers in the furniture wouldn’t stay closed. The staff was friendly, it was continently located and the breakfast was great.
This is second time for stay this Hotel, first time I very happy for stay But this time I don’t know why staff or housekeeper knock the door to many time in the moring 8:30 Am I can not sleep and I say yes to her she say sorry .on 11:30 someone knock the door again I don’t know why they don’t know because time to check out at noon
Bedsheets and pillows were dirty with stains and hair. Clearly housekeeping doesn't clean the room between guest stays. We were also double charged for parking.
Excellent property, very clean, easy check in and check out, the food at the restaurant was very good, they serve breakfast too, the staff great, amazing people, I truly recommend this place
I loved the stay, the building is very clean inside and outside. The front staff and housekeeping were very friendly and nice. The only think is… my top sheet of the comforter smelled a little weird so I took it off… I’m not saying it hasn’t been changed but I’m very sensitive to the smells…
Nice hotel in the heart of DC, a bit antiquated, mostly the bathroom. Unable to control the room temperature. Bed could have been more comfortable. Our second stay because of location.
Paul
Stayed 4 nights in Mar 2024
10/10 Excellent
Maria Del Pilar
Travelled with partner
30 Mar 2024
Liked: Property conditions & facilities
Excellent hotel and personnel!
Maria Del Pilar
Stayed 4 nights in Mar 2024
10/10 Excellent
Daniel
30 Mar 2024
Breakfast was good, hotel is not far from where ever you want to go in downtown.
Fantastic place to stay in DC! They even have a pool in front! I was upgraded to a room with a balcony, and the view was amazing. The room was updated and very clean. I would enjoy staying there again!
I love this hotel as it’s convenient as the restaurant offers food and drinks for reasonable prices. And it’s beautiful inside and out.
The only thing we didn’t like the room was too small. But clean and tidy.
Towels were fresh.
Overall the experience was great. Staff were awesome.