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Reviews of The Mayflower Hotel, Autograph Collection

4 out of 5
The Mayflower Hotel, Autograph Collection
1127 Connecticut Ave NW, Washington, DC

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1002 reviews" "
Rating 8 - Good. 230 out of 1002 reviews" "
Rating 6 - Okay. 75 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rishi, Blacksburg

Liked: Cleanliness, staff & service, property conditions & facilities
great service!
Stayed 7 nights in Mar 2024
Response from The Mayflower Hotel, Autograph Collection on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mayflower is a lovely property
Stayed 2 nights in Apr 2024
Response from The Mayflower Hotel, Autograph Collection on 6 Apr 2024
Thank you for your feedback!

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant hotel. Staff was amazing. Very friendly. $30 daily room credit if you’re a Marriott Bonvoy member. 2 free trolley tickets and 2 free tickets to spy museum. Definitely will visit again.
Stayed 3 nights in Mar 2024
Response from The Mayflower Hotel, Autograph Collection on 4 Apr 2024
We are glad you enjoyed your visit to our hotel!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from The Mayflower Hotel, Autograph Collection on 4 Apr 2024
Thank you for your feedback!

8/10 Good

Catherine

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Close to metro station and very walkable to monuments. Deluxe room was perfect size for 2 adults and 2 kids for multi night stay
Stayed 3 nights in Mar 2024
Response from The Mayflower Hotel, Autograph Collection on 1 Apr 2024
Thank you for your feedback. We are glad your accommodations met your needs!

8/10 Good

Michelle, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Mayflower Hotel, Autograph Collection on 27 Mar 2024
Thank you for your feedback!

10/10 Excellent

Feridon

Stayed 2 nights in Mar 2024
Response from The Mayflower Hotel, Autograph Collection on 26 Mar 2024
We are glad you enjoyed your stay!

10/10 Excellent

joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable setting and courteous staff.
Stayed 1 night in Mar 2024
Response from The Mayflower Hotel, Autograph Collection on 25 Mar 2024
Thank you for your feedback!

10/10 Excellent

Thena, Peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic elegant hotel in downtown DC. Synonymous with class.
Stayed 2 nights in Mar 2024
Response from The Mayflower Hotel, Autograph Collection on 5 Mar 2024
Thank you for your feedback!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and convenient location.
Stayed 2 nights in Feb 2024
Response from The Mayflower Hotel, Autograph Collection on 20 Feb 2024
Thank you for your feedback!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed Good, walkable location Lovely, renovated rooms. Nice bar/lounge/restaurant in lounge
Stayed 1 night in Feb 2024
Response from The Mayflower Hotel, Autograph Collection on 15 Feb 2024
Thank you for your feedback! We are glad you enjoyed your stay.

6/10 Okay

jinjin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The check out process is a disaster, 7 ppl waiting in the line and wait too long to just check out. I almost missed my train because of the check out time is too long. The hotel should have more efficient check out system or staff to help when it’s check out time.
Stayed 3 nights in Feb 2024
Response from The Mayflower Hotel, Autograph Collection on 5 Feb 2024
Thank you for your feedback regarding your recent visit to our hotel. We apologize for the inconvenience you experienced during check out and will be sure to share your comments with our front office team.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Mayflower Hotel, Autograph Collection on 29 Jan 2024
Thank you for your feedback!

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from The Mayflower Hotel, Autograph Collection on 21 Jan 2024
Thank you for your feedback!

2/10 Terrible

JEAN PIERRE

Stayed 3 nights in Jan 2024
Response from The Mayflower Hotel, Autograph Collection on 10 Jan 2024
We apologize if your visit did not meet your expectations. Should you like to discuss your experience in further detail, please contact the hotel directly.

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helped us figure out a good plan for each day. They were the best!
Response from The Mayflower Hotel, Autograph Collection on 12 Feb 2024
Thank you for your feedback!

10/10 Excellent

Yadier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 3 Jan 2024
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Confusion Abounds
The stay was fine but the staff seemed discombobulated and confused. None of them seemed in sync and often gave different answers to the same inquiry. Customer service was greatly lacking not because of rudeness, all were relatively nice, but because of lack of awareness. It was a universal issue from the front desk to the concierge to the restaurant. No cohesion whatsoever. Odd.
Stayed 2 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 5 Feb 2024
We appreciate your feedback and will be sure to share your comments with our team as we continually seek ways to improve our customer experience.

8/10 Good

fang

Stayed 3 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 21 Jan 2024
Thank you for your feedback!

10/10 Excellent

Luz I

Stayed 4 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 29 Dec 2023
Thank you for your feedback!

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 21 Jan 2024
Thank you for your feedback!

10/10 Excellent

Yass

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, elegant and historical. A bit of a walk to the White House and great dining, but that is normal for the area. The room decor was gorgeous.
Stayed 2 nights in Oct 2023
Response from The Mayflower Hotel, Autograph Collection on 24 Dec 2023
Thank you for your feedback!

2/10 Terrible

Anda

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not properly cleaned. Found hairs in the tub and all over the bathroom floor.
Stayed 1 night in Oct 2023
Response from The Mayflower Hotel, Autograph Collection on 5 Feb 2024
Thank you for your feedback.

8/10 Good

Amy Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 3 Jan 2024
Thank you for your feedback!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Great history affiliated with the property. Room was dark. Light bulb was out on the nightstand. Called several times to replace it and the team members who answered the phone sounded encouraging that someone would show up quickly…., but no one ever did. Big city so the price to pay for parking was extreme. They should give their hotel guests a break.
Stayed 1 night in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 17 Dec 2023
Thank you for your feedback. We will be sure to share your comments with our team as we continually seek ways to improve our guest experience.

8/10 Good

Stephen

Older but nice
Stayed 1 night in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 15 Dec 2023
Thank you for your feedback

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Awesome hotel, very elegant. The Main restaurant by the lobby was really good. Hotel is located from walking distance to the White House and has a metro station a few steps away. This is not a hotel that has amenities for the kids, so you wont see Many.
Stayed 3 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 15 Dec 2023
We are so glad that you enjoyed your visit to our hotel!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 15 Dec 2023
Thank you for your feedback.

8/10 Good

Bradley

Stayed 2 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 12 Dec 2023
Thank you for your feedback!

10/10 Excellent

Amanda

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Check in was quick and easy. We had to make 2 separate reservations for the stay and they made it super convenient to link them and made the old process so easy!
Stayed 1 night in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 11 Dec 2023
We are glad you enjoyed your visit and experienced a seamless check-in!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from The Mayflower Hotel, Autograph Collection on 11 Dec 2023
Thank you for providing feedback regarding your recent visit!

10/10 Excellent

Jamesha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My overall stay at the hotel was excellent. The staff was very helpful and friendly. My only complaint would be that tea wasn't available and my husband doesn't like coffee, so we would have to pay for it since it wasn't complimentary. I would also suggest having a microwave in the room.
Stayed 8 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 15 Feb 2024
Thank you for your feedback regarding your recent visit to our hotel.

10/10 Excellent

Rose

Stayed 4 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 24 Dec 2023
Thank you for your feedback!

8/10 Good

Rigoberto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
RY
Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 28 Nov 2023
Thank you for your feedback.

10/10 Excellent

Chiwoniso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 28 Nov 2023
Thank you for your feedback!

6/10 Okay

Steven, Leesburg

Travelled with family
Liked: Amenities
It is not the Mayflower that I am accustomed to. Room service served in a brown paper bag, plastic utensils and paper cups. Request ignored. Beautiful property, not holding to basic standards. Dirty spots throughout the room, especially in the bathroom.
Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 27 Nov 2023
Thank you for your feedback. We apologize for the inconsistencies that you experienced and will be sure to share your comments with the team.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good
Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 24 Nov 2023
We are glad you enjoyed your visit to our hotel!

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
You could hear the elevator from inside my room.
Stayed 3 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 14 Nov 2023
We appreciate your feedback regarding your recent visit and apologize for any inconsistences that you experienced with regards to external noise.

10/10 Excellent

Chantell, Nordman

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 12 Nov 2023
Thank you for your feedback!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at the Mayflower when I am in town!! It’s a great hotel very convenient location the shopping, the White House and Mall, the Smithsonian Museums. Love the hotel bar at the end of the day!
Stayed 1 night in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 12 Nov 2023
We are so glad you enjoyed your visit to our hotel and hope we can welcome you back again soon!

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, property conditions & facilities
All very good. Staff was excellent. Highlight was that long term employees new our deceased relative who worked there for 40 years. He had retired in 2005.
Stayed 4 nights in Oct 2023
Response from The Mayflower Hotel, Autograph Collection on 9 Nov 2023
Thank you for your feedback regarding your recent visit. We're so glad that our team offered comforting words regarding your relative and do hope we can welcome you back again soon.

10/10 Excellent

Edwin

Travelled with partner
Liked: Amenities
Elegant and comfy with warm and attentive service.
Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 7 Nov 2023
We are glad you enjoyed your visit to our hotel!

10/10 Excellent

Blair

Stayed 2 nights in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 28 Nov 2023
Thank you for your feedback

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Mayflower Hotel, Autograph Collection on 6 Nov 2023
Thank you for your feedback

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from The Mayflower Hotel, Autograph Collection on 6 Nov 2023
Thank you for your feedback!

10/10 Excellent

Wenda, LAKE GROVE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in every way
Stayed 1 night in Oct 2023
Response from The Mayflower Hotel, Autograph Collection on 3 Nov 2023
Thank you for your feedback! We are glad you enjoyed your visit.

6/10 Okay

LINDSAY

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Don't be fooled by the lobby!!
I was so excited to get the opportunity to get away to celebrate my parents 57th wedding anniversary and this hotel came highly recommended. However, if you have the misfortune of crossing paths with Logan Miller at the front desk, I hope you have the chance to turn around or wait for another person. This individual single-handedly ruined my parents stay at the Mayflower. Logan could not be bothered to answer their questions regarding the items included in our destination fee. Nor could he be bothered to help them with the issue with their TV in their room. They had to flag down someone in housekeeping. When I approached Logan to see why he couldn't answer my parent's questions he had nothing to offer me either in terms of an explanation or his time. Normally I am raving about all the staff and the accommodations. But this one is a hard pass. Logan do better.
Stayed 3 nights in Oct 2023
Response from Shelly DiMeglio, General Manager on 2 Nov 2023
Dear LINDSAY,I appreciate your feedback and would like the opportunity to discuss your comments in further detail and can be reached by contacting the hotel directly.

6/10 Okay

Bonaventure

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from The Mayflower Hotel, Autograph Collection on 30 Oct 2023
Thank you for your feedback.

6/10 Okay

Latiffa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Mayflower Hotel, Autograph Collection on 2 Nov 2023
Thank you for your feedback

10/10 Excellent

Ricky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel, friendly staff, delicious food at Edgar's
Stayed 1 night in Oct 2023
Response from The Mayflower Hotel, Autograph Collection on 30 Oct 2023
Thank you for your feedback!