People Make the Place
I love this hotel. It reminds me very much of a hotel in London that my family and I have called home for 20 years. But unlike that hotel in London, The Jefferson does have some members of staff who have yet to figure out what 5 stars means when it comes to service. I do not know whether it is because I book a hotel of this caliber via Expedia, or whether it's because I'm not some D.C. powerbroker stereotype, but there have been instances with two specific staff during which I was made to feel less than valued. So why do I continue to stay? Because I am Expedia Gold+ and they honor that partnership through and through, because only two people can be avoided, and because the rest of the staff are outstanding, as are the rooms, suites and common area facilities. It's small and accessible, unlike one of the larger 5 stars in D.C., and it's perfect for running the mall in the morning or late afternoon because of its location. It can be a bit "stuffy" for those who prefer something more modern or casual, but I value discretion, service and lack of fuss. I want to know that things show up on time, whether it be food, laundry or a car that has been ordered, and they always do. As for the food, it is outstanding and they will custom make items for you. I've lived in 4 countries and been to more than 30, so I've experienced worse and can more than deal with two outliers, but if those two improved, this place would truly be perfect.