Ratings based on 1,582 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

BUGS IN MY ROOM

Posted 25-Aug-2016
CHECKED IN AND CHECKED OUT WITHOUT 5 MIN. THERE WERE 2 BUGS IN MY ROOM, THE DECOR IS DISGUSTING, VERY UNWELCOMING. ONCE I TOLD THE STAFF THERE WERE TWO BUGS IN MY ROOM AND I WAS CHECKING OUT IMMEDIATELY, ALL THEY SAID WAS " OK, U WILL NOT BE CHARGED". THEY WERE UNAPOLOGETIC AND NOT SHOCKED, AS IF THIS HAPPENED BEFORE. NEVER AGAIN!
5out of 5
by A verified traveller from NY

A great hotel in a great part of town.

Posted 20-Aug-2016
5th visit to this great pet friendly hotel (with non pet rooms - so you'd never know). Rooms are great size with crisp comfortable sheets and beds. What makes this a hotel of choice apart from staff, like Tina (who was formally head of house keeping and now on the front desk), is the location. Not only can you step out and turn left and literally see the White House but if you turn right and walk two blocks your in a great part of town where the locals live, shop and eat. Alongside whole foods and other staple stores there are countless great restaurants. So if your looking to feel like a local in DC and have a hassle free stay in an easy non touristy part of town, look no further.
3out of 5
by A verified traveller from Chicago

Just OK

Posted 01-Aug-2016
Pros: Room size
Cons: Customer service and cooling of the common areas.
Location: Location is OK.
Upon checking in I was not greeted pleasantly and felt like I was bothering Rahm who was on duty. First impressions mean a lot and I was disappointed. There wasn't much air conditioning in the common areas- hallways, sitting area, bar, or elevators. The breakfasts were miserable. Common areas were dark and not well lit. The room sized were very good. But views of an alley were not pleasing. All in all with the amount of choices for hotels in the area I would not recommend this property- primarily due to very poor hospitality.
5out of 5
by A verified traveller

Right price, right location, great guest service

Posted 31-Jul-2016
Location: Easy walk to the Mall and museums, good restaurants nearby.
A fun hotel with sparkle and character, great guest service, a fun mix of clientele, and unique perks. Would stay there again for any next reason to be in DC.
3out of 5
by A verified traveller

Noisy !

Posted 31-Jul-2016
Noisy room. Air conditioning on the roof? Outside construction ? Don't know but when you pay more than $300 a night you expect to have a quiet sleep for 6-hours!
5out of 5
by A verified traveller from North Carolina

Happy I stayed

Posted 16-Jul-2016
I was pleased with the hotel. The staff was very friendly and helpful. The rooms were spacious which was nice because I was traveling with my family.
2out of 5
by A verified traveller

Terribly managed

Posted 16-Jul-2016
I was given a king bed instead of the 2 queen I reserved. Staff at check in was terrible. Offered a cot over and over again after I said I wanted two beds not a cot. We were out of our room until 3:30 pm but room was not cleaned. Room service was wrong and late Positive note: quiet hotel and room was big.
5out of 5
by A verified traveller from North Chicago, IL

Kimpton Rouge

Posted 14-Jul-2016
Pros: The price for the closeness to the national mall was a plus.
Cons: Nothing.
Location: Walking distance to National Mall, lots to do and see.
The staff was very helpful they gave us an upgrade from king size bedroom to two queen size beds at no extra charge. The kids enjoyed the soft beds and cleaning staff cleaned up every morning. We had our vehicle parked in the indoor garage, which was a great away from outdoor elements. Would recommend this place for value.
2out of 5
by A verified traveller

Hotel with serious mechanical problems

Posted 13-Jul-2016
Pros: Location
Cons: 1. Fix major problems immediately. Do not cheat your customers by advertising a comfortable stay and making them suffer
Previous stays at other Kimpton hotels convinced me to book this hotel. Stayed for four nights. This hotel has serious problems with its cooling systems. On the first night after repeated complaints about lack of cooling (temp in the room was 78oF) at 3:00 AM they moved me to another room. The other room would only cool only to 73o F. The hotel has an archaic circulating central chilled water cooling system that does not have the capacity to handle the load. The staff mislead and lie to you about the problems in this hotel. When asked for their corporate contact information to complain they refuse to tell you a name and contact number. During my stay there I heard other customers complaining to the desk manager about lack of adequate cooling. The management knows the problem and continues to rent the rooms without fixing the problems. They never fixed the cooling system through out my stay. Needless to say I did not sleep well for four nights due to room being too hot. In addition, it appears during the week days they rent the hotel room s to homeless people who have been provided coupons from the city: this creates a whole another set of issues for guests to deal with. It is advertised as a boutique hotel which is false.
2out of 5
by A verified traveller

Try somewhere else.

Posted 08-Jul-2016
Pros: I didn't get sick.
Cons: A bunch.
First night could not get to hotel due to some street party or protest or something that was scheduled according to the staff (they didn't tell us about it). Had to park 5+ blocks away and walk baggage to hotel several hours after we got there as there was no parking anywhere near the hotel. This took away our first night of vacations as we got there at 5pm and expected to be able to see the monuments but didn't get into the room with bags until 9pm. Staff acted as if we were a bother to them just for being there. Place is pet friendly. I missed that in the reviews I read and the negative rating is not off that as I understand that was my mistake for not knowing there would be dogs everywhere and there were dogs everywhere. Place felt a little dirty. Ice machine on every other floor (not ours) and the one on the floor below didn't work. To get a bottle of water I had to walk down to the CVS down the street as no vending machines. Exercise room is a joke. No vent in bathroom so after 2 people shower it is extra hot and wet so you start sweating like crazy trying to get ready. Just not very happy with this one. I think this is my first really unhappy hotel stay. Please try something else.