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Nothing too fancy, but good tor a night. Mostly fast food options in the immediate area so you need to drive about 10-20 minutes for a sit-down dinner. Front desk staff were very friendly and helpful.
Poor manager communication and lack of overall safety. Arrived with small children and multiple people partying outside in parking lot. Felt unsafe as police actively working call with multiple units. Was not staying there with small children safety at risk. Called at least half dozen times following weeks and had to leave messages on voice mail for manager without courtesy of call back. Expedia customer service also tried without success of matter resolved. This place needs tlc
CLEAN! I had originally booked at the Wyndham in this same town and had to check out because it was gross and dirty with the heat not working. This Holiday Inn was clean and comfortable with nice staff at the front desk.
Emily
Stayed 1 night in Jan 2024
8/10 Good
Shanitra
Travelled with partner
9 Jan 2024
Liked: Staff & service
The elevator had a very sour smell. Other than that, everything else was fine.
Response from Guest Service Manager on 16 Nov 2023
Ryland,Thank you for taking the time out of your busy schedule to fill out the survey regarding your recent stay with us at the Holiday Inn Express BWPK.We hope you enjoyed your stay!! We look forward to seeing you in the near future!
4/10 Poor
Lawrence
10 Nov 2023
Lawrence
Stayed 1 night in Nov 2023
Response from Guest Service Manager on 11 Nov 2023
Lawrence,Thank you for taking the time out of your busy schedule to fill out the survey regarding your recent stay with us we appreciate your honest feedbackTHAnk you once again!
2/10 Terrible
James
Business traveller
6 Nov 2023
Disliked: Staff & service
James
Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 10 Nov 2023
Hello James,Thank you for taking the time out of your busy schedule to fill out the survey regarding your recent stay with us, we hope to you see soon. Thank you once again!!
Some fast food options, limited close eat in dining options in the area. Could only access property by inconvenient u turn on busy road.
Otherwise, staff was helpful, property was clean and taken care of, and breakfast was good
Heather
Stayed 2 nights in Oct 2023
Response from Guest Service Manager on 21 Oct 2023
Thank you for taking the time out of your busy schedule to fill out the survey regarding your recent stay with us at the Holiday Inn Express. We appreciate your honest feedback and look forward to having you in the near future!
6/10 Okay
Patrick
16 Oct 2023
Liked: Staff & service, amenities
Variety breakfast.
Patrick
Stayed 1 night in Sep 2023
Response from Guest Service Manager on 18 Oct 2023
Thank you for taking the time out of your busy schedule to fill out the survey regarding recent your stay with us we appreciate your honest feedback!
10/10 Excellent
Vivek, Phoenix
13 Oct 2023
Vivek
Stayed 2 nights in Sep 2023
Response from Guest service manager on 3 Nov 2023
Thank you for taking the time to fill out the survey regarding your recent stay with us at the holiday inn express. We hope to see you again.
I couldn’t sleep at all since there was people having a party all night long. Carpet was disgusting. I paid too much money for what I get
Felix
Stayed 2 nights in Sep 2023
Response from Guest service manager on 17 Sept 2023
Thank you for taking the time to fill out the survey regarding your recent stay at the Holiday Inn Express, I would like to extend an apology for any inconvenience you may have experienced during your stay.Should you wish to further discuss this please feel free to contact the property and ask for management.
lobby reeked of weed, otherwise everything else went well
Corey
Stayed 1 night in Sep 2023
Response from Guest service manager on 16 Sept 2023
Thank you for taking the time to fill out the survey regarding your recent stay we appreciate your feedback!!I do apologize for any inconvenience you may have experienced during your stay.Our main priority is the well being our guests, should you wish to further discuss this please feel free to call the property and ask for management! Once again I do apologize!
Overall dirty and dingy. Buttons for the elevator did not work consistently. Poor breakfast choices. Wouldn’t come back here. L
Amanda
Stayed 1 night in Sep 2023
Response from Guest service manager on 8 Sept 2023
Thank you for taking the time out of your busy schedule to fill out the survey regarding your recent stay at the Holiday Inn Express. I want to extend an apology for the inconvenience you experienced during your stay if there's anything I could do please do not hesitate to reach out to me via contacting the property I am more than happy to assist you!!
10/10 Excellent
Deysi
2 Sept 2023
Deysi
Stayed 1 night in Sep 2023
Response from Guest service manager on 30 Sept 2023
Thank you for taking the time out of your schedule to fill out the survey regarding your recent stay with us We appreciate your honest feedback!
It was a good overnight stay. I want to really say that Ciera at the front desk was awesome!!! She is a great example of someone born to be in hospitality!!! She made the stay great
John
Stayed 1 night in Aug 2023
Response from Guest service manager on 26 Aug 2023
Thank you for taking the time to fill out the survey regarding your recent stay!!!We are happy you enjoyed your stay and we hope to see you in the near future!!Also thank you for the accolades in regards to Ciera I will be more than happy to share the news with her!!
10/10 Excellent
Annabelle
17 Aug 2023
Annabelle
Stayed 2 nights in Aug 2023
Response from Guest service manager on 30 Sept 2023
Thank you for taking the time out of your schedule to fill out the survey regarding your recent stay with us We appreciate your honest feedback.
2/10 Terrible
Kostya
Travelled with family, Travelled with family and small children
a lot of thing in the hotel and in the room were broken:
pool was not maintained for years
only one(out of two) elevator worked
microwave in the room didn't work properly
coffee machine in the room was broken
they shut off water for half day in the rooms
Kostya
Stayed 3 nights in Aug 2023
Response from Guest service manager on 18 Aug 2023
Thank You for taking the time to fill out the survey regarding your recent stay. We appreciate your honest feedback. I would like to extend an apology for any inconvenience you may have encountered during your stay with us. If you wish to further discuss this please feel free to give the property a call!
4/10 Poor
Leda
Business traveller
11 Aug 2023
I like the closeness to the highway but did not care for the poor maintenance of the facility or room cleanliness
Leda
Stayed 5 nights in Aug 2023
Response from Guest service manager on 17 Aug 2023
Thank you for taking the time to fill out the survey regarding your stay with we do apologize you may have experienced if there's anything we can do to make this up, please feel free to reach out to us!!
The location is in a sketchy area, the AC was weak and the pool was not open with green water.
Robert
Stayed 2 nights in Aug 2023
Response from Guest service manager on 8 Aug 2023
Robert,Thank you for your honest feedback regarding your recent stay at the Holiday Inn Express Bw Pkway.I do apologize for the inconvenience with the Ac and pool our goal is to prioritize the well-being of guests and we are saddened we did not meet your expectations. Rest assured this will be handled effectively immediately!!.
Very nice experience and a very convenient location to visit our son at Case Western. Rooms were very up to date and attractive. I was expecting it to feel older but it did not feel that way.
Cheryl
Stayed 2 nights in Jul 2023
Response from Guest service manager on 8 Aug 2023
Hello Cheryl,Thank you for taking the time out of your busy schedule to fill out the survey regarding your stay with us at the Holiday Inn Express Bw Parkway. We are glad to hear you enjoyed your stay!! We appreciate your feedback and look forward to seeing you in the near future.