Property amenity

Reviews of Holiday Inn Alexandria at Carlyle, an IHG Hotel

3 out of 5
Holiday Inn Alexandria at Carlyle, an IHG Hotel
2460 Eisenhower Ave, Alexandria, VA

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 145 out of 1002 reviews" "
Rating 4 - Poor. 85 out of 1002 reviews" "
Rating 2 - Terrible. 81 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Good value and convenient location!
Stayed 2 nights in Dec 2023

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn in Alexandria, VA is a nice play to stay at if you're looking for transportation to Washington, D.C. via the Metro because the Holiday Inn is one block away from the Metro station.
Stayed 2 nights in Apr 2024

6/10 Okay

Tim

Travelled with family
Liked: Staff & service, amenities
The staff was great. They were helpful and accommondating. My only issue was that our bathroom needed attention. The mirror was falling apart and truly needed to be updated. The shower head was not great and the shower curtain did not stay closed. For the price I would have expected a property that was better maintained.
Stayed 4 nights in Apr 2024

2/10 Terrible

Edward

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy room, no tv remote, coffee maker broken
Stayed 1 night in Apr 2024

8/10 Good

Bruce

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super quick walk to the Yellow line Metro made it worth it. Beds were also comfortable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location of hotel was excellent. Conveniently situated by metro, restaurants and downtown Alexandria. Staff was extremely friendly and helpful - from maids to reception to management. Highly recommend.
Stayed 3 nights in Mar 2024

8/10 Good

Gage

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carlos on 30 Mar 2024
Thank you for providing feedback on your recent experience at Holiday Inn. We take pride in providing a clean and comfortable space for all of our guests.

2/10 Terrible

Freddie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk crew that worked Thursday evening was horrible
Stayed 2 nights in Mar 2024
Response from Carlos on 30 Mar 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team to improve in these areas. We hope to have the chance to welcome you back again.

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES !!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this 1970s era property. It's a little long in the tooth but well cared for. It earns a fifth star based on the friendly staff. This is especially true in the food services area. We took the breakfast option. It costs more but is well worth it. The wait staff is a delight! You are only two blocks from the Metro and have Washington at your fingertips. If you're driving, there's ample free parking. Count on a clean and comfortable room.
Stayed 2 nights in Mar 2024
Response from Carlos on 11 Mar 2024
Thank you for taking a moment to share your experience, we look forward to welcoming you back again soon.

6/10 Okay

Elizabeth, Highland

Stayed 6 nights in Feb 2024
Response from Carlos on 11 Mar 2024
Thank you for taking a moment to share your experience.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Convenient location next to a yellow line station. Parking fee for paying guests seems unnecessary.
Stayed 2 nights in Feb 2024
Response from Carlos on 4 Mar 2024
Thank you for taking a moment to share your experience. We look forward to welcoming you back again soon..

6/10 Okay

Barbara

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Carlos on 4 Mar 2024
Thank you for taking a moment to share your experience.

10/10 Excellent

charles

Stayed 1 night in Feb 2024
Response from Carlos on 30 Mar 2024
I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon.

6/10 Okay

Aliecha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time staying at this hotel. The room I had, had an awful smell but when I mentioned it, I was able to change rooms right away which was great! The staff were nice especially the dinning room staff. The rooms are a little outdated and need to be redone but other than that it was a nice stay.
Stayed 3 nights in Feb 2024
Response from Carlos on 29 Feb 2024
Thank you for taking a moment to share your experience with us.

4/10 Poor

Marcellus

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hallways were old, dirty and smelly.
Stayed 3 nights in Feb 2024
Response from Carlos on 26 Feb 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.

8/10 Good

Rosa

Stayed 1 night in Feb 2024
Response from Carlos on 30 Mar 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn is. committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

ABIODUN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On site dining. Limited but ok menu available for breakfast, lunch and dinner
Stayed 1 night in Feb 2024
Response from Carlos on 26 Feb 2024
Thank you for the great review! We strongly believe that fresh, high-quality ingredients make all the difference,

10/10 Excellent

Thaliah

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay very much. No complaints!
Stayed 2 nights in Feb 2024
Response from Carlos on 26 Feb 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us

4/10 Poor

Morgan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge decline from last year, will stay somewhere else next year. We booked our reservation over 9 months before our stay. When we arrived, we got our room keys and realized we were not in the correct room type. They offered a $30 refund, which was less than the difference in rooms. The soap is our room was empty, and the towels were frayed. The middle elevator has things hanging off of the walls. Unfriendly check in. Completely night and day from our wonderful experience last year.
Stayed 4 nights in Feb 2024
Response from Carlos on 20 Feb 2024
Dear Morgan, First and foremost, thank you for taking the time to share your experience with us. We would like to express our apologies that you had a negative experience in our hotel. We hope you'll give us another chance to prove ourselves.

10/10 Excellent

Savage

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Amazing stay would definitely recommend
Stayed 1 night in Feb 2024
Response from Carlos on 20 Feb 2024
Thank you for sharing this positive review. we value your time and always strive to provide fast and efficient service.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from Carlos on 20 Feb 2024
Thank you for taking a moment to share your experience. our team is so glad to hear you enjoyed you stay.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Carlos on 20 Feb 2024
Thank you for taking a moment to share your. our team is so glad to hear that you enjoyed your stay.

8/10 Good

Matthew, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Fast check-in with friendly staff
Stayed 3 nights in Jan 2024
Response from Carlos on 20 Feb 2024
Thank you for posting your positive review. We value your time and always strive. to provide fast and efficient service.

10/10 Excellent

Delicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly. room was very nice and clean.
Stayed 3 nights in Jan 2024
Response from Carlos on 26 Feb 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us

10/10 Excellent

Stanley Mckinneley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tony was very professional, welcoming and helpful during check in. 2/1-2/3 dates of stay.
Stayed 2 nights in Feb 2024
Response from Carlos on 20 Feb 2024
Thank you for your great review. At Holiday Inn, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Tony to give him the recognition. that he deserves. He was delighted to hear your feedback

10/10 Excellent

Monique

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Carlos on 20 Feb 2024
Thank you for posting your positive review. we value your time and always strive to provide fast and efficient service.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Carlos on 26 Feb 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty

8/10 Good

Ashlee Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carlos on 26 Feb 2024
We appreciate your loyalty and continued trust.

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Free parking. Nice restaurant and bar on the location
Stayed 2 nights in Feb 2024
Response from Carlos on 26 Feb 2024
Thank you for the great review.

8/10 Good

kevin

Liked: Staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from Carlos on 20 Feb 2024
Thank you for taking a moment to share your experience. We’re proud to deliver. great value.

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, Tony, for your outstanding service during my stay at the hotel. Your attentiveness and professionalism truly made my experience memorable. I appreciate your dedication to ensuring guests have a wonderful stay.
Stayed 4 nights in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback, and will let our employees know of your compliments. We hope to see you again!

10/10 Excellent

zurny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally great
Stayed 3 nights in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

10/10 Excellent

Dmitriy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Heating was weak and sometimes it was cold in the room but otherwise it's a good stay
Stayed 4 nights in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

10/10 Excellent

Sameh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and friendly and very very helpful.
Stayed 4 nights in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good proximity to metro yellow line
Stayed 2 nights in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

6/10 Okay

Lynne

Disliked: Amenities, property conditions & facilities
I liked the breakfast and close to metro station I didn’t like my tv didn’t work, ice machines didn’t work, faucets in shower were loose. Just little things were not working it missing from the room
Stayed 2 nights in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback and apologize for the inconvenience. We hope to see you again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

8/10 Good

Hussein

Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 3 nights in Jan 2024

4/10 Poor

Logan

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
15 dollars a night for parking and food is overpriced
Stayed 3 nights in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback, however, it is a corporate decision for the parking price. We hope to see you again.

10/10 Excellent

Alaysha

Stayed 1 night in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback and hope to see you again!

2/10 Terrible

Karen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There were hidden parking fees, which made us extremely upset. Also, we got to know the maintenance man, because he had to come up repeatedly. He fixed a light and had to work on our heat--which still was a little strange-- and we didn't have hot water the first few days. He said to let it run for up to 15 minutes if need be for it to get warmed up, since it had to come down 8 floors from the boiler room, and most of the rooms higher up weren't occupied so the water was getting cold up there.
Stayed 7 nights in Jan 2024
Response from Holiday Inn Carlyle on 19 Jan 2024
Thank you Karen for your feedback. Our website clearly states that parking is 15 a night, per car. Third parties also note that our property charges for parking. This charge has been approved and made known since June 1st, 2023. We apologize for any other inconveniences that may have occurred.

10/10 Excellent

Mahfuja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Holiday Inn Front Desk on 19 Jan 2024
Thank you for your rating. We hope to see you again!

8/10 Good

J'Nai D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location for my family’s visit to DC. I wish I would have known about the indoor pool not being open. However,we will stay again when we visit DC in the summer.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Carlyle on 19 Jan 2024
Thank you for your feedback. We will make a note to update our website, we apologize for the inconvenience. We hope to see you again!

6/10 Okay

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower water never got warmer than lukewarm, the pool was closed until May and there wasn't any ice in the ice machine on our floor.
Stayed 1 night in Jan 2024
Response from Holiday Inn Alexandria on 20 Jan 2024
Thank you Ms.Jill for your rating. We are sorry you did not enjoy your experience. We appreciate your feedback. We apologize for the inconvenience and we are working to fix the issues. We hope to see you again!

8/10 Good

Jackelyn

Stayed 2 nights in Jan 2024
Response from Carlos on 26 Feb 2024
Thank you for the great review. It’s an honor to be recognized. hope you’ll come back soon

2/10 Terrible

Crystal

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Holiday Inn Carlyle on 20 Jan 2024
Thank you for your rating. We are sorry to hear you did not enjoy your experience. We apologize for any inconvenience.

6/10 Okay

Vernedia

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Holiday Inn Alexandria on 20 Jan 2024
Thank you for your rating. We appreciate any feedback. We hope to see you again!

2/10 Terrible

Brittany

Stayed 1 night in Jan 2024
Response from Holiday Inn Front Desk on 3 Feb 2024
Thank you for your rating. We appreciate your feedback and we apologize for any inconveniences or problems you had.

6/10 Okay

Songqi

Liked: Cleanliness, staff & service
AC didn't work properly.
Stayed 3 nights in Jan 2024
Response from Holiday Inn Alexandria on 20 Jan 2024
Thank you for your rating. We are sorry you did not enjoy your experience. We apologize for the inconvenience! We hope to see you again!