Dear RAQUEL MARI, Thank you for sharing your experience, and we apologize for the service and condition issues you encountered during your stay. Providing excellent customer service and maintaining our rooms are top priorities. We regret that we fell short of your expectations. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. We appreciate your understanding and hope to have the opportunity to make it right.Sincerely,Hotel Management

Dear Eileen, Thank you for your feedback. Please know we are committed to providing the highest level of service and quality for every guest, and we apologize for not meeting your expectations. Rest assured, we are communicating your concerns to the relevant parties and will take appropriate action. We hope you will allow us to demonstrate the renowned hospitality for which we are known.Sincerely,Hotel Management

Dear Michael, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Dalton, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Jennifer, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Leslie, Thank you for your recent stay and the candid review. We apologize for the issues you had in your guest room, precisely the difficulty with keeping your room at a comfortable temperature and the noise disturbance caused by inconsiderate neighbors. Please be assured we will address these issues with the concerned individuals for improvement. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We value your patronage and hope to welcome you back soon.Sincerely,Hotel Management

Dear Jens-Holger, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management

Dear Clayton, Thank you for taking the time to review your experience with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

Dear Isabel, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Bryan, Thank you for being our guest and reviewing your hotel experience. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Sherif, Thank you for staying with us and posting your review. We are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Maryam, Thank you for your recent visit and review. We are disappointed about the issues that kept you from thoroughly enjoying your stay. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Dan, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We would love another opportunity to show you the great visit we are known for and that you very much deserve. Take care, and thank you for this valuable feedback. Sincerely,Hotel Management

Dear Elizabeth, We apologize for the cleanliness issues and lack of cups for water during your stay. We appreciate your feedback and will address these issues with our team. We value your feedback and hope to provide you with an enhanced experience. Please reach out to us at the hotel if you have any further concerns.Sincerely,Hotel Management

Dear Dimitrius, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. We apologize for the broken smoke detector, the unplugged fridge, the wet carpet, and the unpleasant smell in your room. We do not strive to uphold these standards; we understand their impact on your overall experience. Please know that we take these matters seriously and will investigate and address each issue promptly to ensure that they do not occur in the future. We appreciate your understanding and hope to have another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Dean, Thank you for staying with us. We apologize for not meeting our commitment to providing clean and fresh accommodations. Your feedback has been shared with our housekeeping team for immediate review and action. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Hardeep, Thank you for being our guest. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Thank you for bringing this to our attention; we will address this accordingly. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management

Dear Frederick, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear G. Chapman, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we will share your notes with our housekeeping to improve and management team for the upgradation plan. Also, it is sad to know about the breakfast experience, and your remarks are passed to the team for further improvement. Considering our location, please return, and we hope to host your next visit to the city with better memories.Sincerely,Hotel Management,

Dear Stephanie, Thank you for being our guest and sharing your feedback. Please accept our apologies for the housekeeping oversights you experienced. Our priority is always to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. We hope you will give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management

Dear Kari, We want to express our sincere apologies for the problems you encountered during your recent stay with us. Our goal is to provide our guests with an outstanding experience while traveling, and we regret that we fell short of your expectations. We realize that no explanation can undo the challenges you faced, but we want to assure you that we will take the necessary steps to address the issue and prevent it from happening again. We hope you will give us another chance to provide you with an improved experience the next time your travels bring you our way.Sincerely,Hotel Management

Dear Herlia, Thank you for taking the time to evaluate your recent visit to Extended Stay America. Our team strives to deliver a homelike stay with seamless service and accommodations. Therefore, we are thrilled we met all your expectations. On behalf of everyone here, we invite you to stay with us again!Sincerely,Hotel Management

Dear Lilia, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We have shared your feedback with the concerned team, who are already working to address and improve the same. If you wish to discuss this further, please do not hesitate to reach out to us directly. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

Dear Joseph, Thank you for staying with us and sharing your candid review. We certainly regret our oversight in communicating with you about our housekeeping services. Please accept our sincere apologies for the inconvenience caused, and we hope this does not prevent you from staying with us again. We welcome the opportunity to leave a more satisfying impression on your next visit.Sincerely,Hotel Management

Dear Tina, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our concerned team is already working to address this on a priority basis. Please stay with us again so we can provide you with the excellent service for which we are known. Sincerely,Hotel Management

Dear Guest, Thank you for staying with us. We are sorry for the issues in your room and the inconvenience caused by moving to a new one after your arrival. We apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for and that you deserve.Sincerely,Hotel Management