Dear Anitra, Thank you for your feedback about your stay at Extended Stay America. We're glad to hear that your check-in experience was smooth and that you found our staff to be friendly. We apologize for any inconvenience regarding the breakfast options and cleanliness issues you encountered. Your comments have been shared with our team for improvement. We appreciate your understanding and willingness to stay with us again. We look forward to welcoming you back.Sincerely,Hotel Management

Dear Diego, Thank you for your generous comments and highlighting our great location. We are glad you enjoyed our convenient highway location and appreciated the many restaurant choices nearby. Your comments regarding the service extended to you by our staff are very gratifying to read, and it will be a pleasure to share your feedback. Thank you again. We hope you will choose Extended Stay America the next time you visit. Sincerely,Hotel Management

Dear Rita, Thank you for choosing us and sharing your thoughts. We appreciate your feedback and apologize for any disappointment with the property. We understand that your expectations may not have been met during your stay. Guest feedback is important, and we will work to address any concerns to improve the overall experience for our guests. We hope you had some positive aspects to your stay and will consider giving us another opportunity. Your satisfaction is our goal, and we aim to provide a more pleasant stay next time. Sincerely,Hotel Management

Dear PORTIA, Thank you for sharing your review of your recent stay at our hotel. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

Dear Donna, We're thrilled to hear that our staff was helpful and understanding during your stay at Extended Stay America. It sounds like you had some exciting encounters with fellow guests as well! Thank you for your kind words and for choosing our hotel. We hope to have you back for another enjoyable stay in the future. Safe travels!SincerelyHotel Management

Dear Jose, We appreciate your positive feedback about our hotel's convenient location. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations shortly. Sincerely,Hotel Management

Dear Ann, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Your remarks are shared with our housekeeping and maintenance team, and we will take appropriate steps to ensure future guests do not encounter the same issues. You are always welcome to reach out to us at the front desk for any assistance. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Valonte, Thank you for choosing our hotel. We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

Dear Myranda, Thank you for being our guest. We regret your room was not spotless and fresh, which resulted in a disappointing experience. We have checklists to inspect every suite after we have serviced it. Unfortunately, we might have missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Kel De Gracia, Please accept our apologies for the inconvenience you encountered during your time with us. Your satisfaction is our top priority; therefore, we sincerely regret failing to meet your expectations. We are working to resolve this issue immediately and hope you will allow us the opportunity to host you again for a more satisfying stay.Sincerely,Hotel Management

Dear Roselle, Thank you for taking the time to share your feedback. We value your comments as we continually strive to improve our services and facilities. It is disappointing to read about the temporary issue with our elevator and how this tarnished your experience. We'll be sure to address this immediately and prevent such matters from affecting future guests. We hope you will consider giving us another chance to host you again and show you the seamless accommodation you deserve.Sincerely,Hotel Management

Dear Robert, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you and apologize for any inconvenience caused. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. Thank you.Sincerely,Hotel Management

Dear minhhoang, Thank you for taking the time to share your comments. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again.Sincerely,Hotel Management

Dear Kevin, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management

Dear Melissa, thank you for being our guest and for the valued feedback. We are sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Roberto, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Emily, we apologize for the frustration you experienced during your visit to our hotel. We value our guests' feedback and will take measures to ensure this is not repeated with our guests. It will be an honor to welcome you back to our hotel and serve you with much better hospitality.Sincerely,Hotel Management

Dear John, thank you for staying with us and providing your feedback. We take your comments seriously. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management

Dear Sanjay, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management

Dear Sandeep, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management

Dear Vecihi, thank you for the wonderful review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management