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Reviews of Embassy Suites by Hilton Dulles North Loudoun

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 576 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kendra

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean suite. Very friendly front desk staff. Pool and hot tub were very nice. We really love the complimentary breakfast from 7-10am!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Peter

Stayed 4 nights in Mar 2024

10/10 Excellent

Pavan Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Armein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Adrianne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Embassy suites was a great place to stay for the weekend. The facilities were clean and the buffet breakfast was delicious and hot. There were other things to do on site such as the pool or use the gym. Additionally, they have offer a complimentary drink during happy hour. I would highly recommend!
Stayed 2 nights in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for what we needed
Stayed 3 nights in Feb 2024

8/10 Good

Marzetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Our two room suite was nice and home-y
Stayed 6 nights in Feb 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at Embassy Suites. A few restaurants within walking distance and central to where we needed to go with a car. Staff was friendly and free breakfast was great.
Stayed 3 nights in Feb 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value. Lots of counter space for longer stays, good black out curtains for sleeping, great breakfast, good size rooms and comfortable, clean beds.
Stayed 4 nights in Feb 2024

10/10 Excellent

Indian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For happy hour 5-7pm you are given 2 free drinks. We loved it
Stayed 1 night in Jan 2024

10/10 Excellent

Shokouh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Everybody very nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Chelsea

Stayed 1 night in Jan 2024

4/10 Poor

Brian

Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Colleen

Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

Chadi

Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Carmen

Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Rita

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

6/10 Okay

Leah

Travelled with family, Travelled with pets
Zach and Alex were great as was Abigail or Abby the bartender. But KATHRYN IS THE REASON I AM GIVING SUCH A TERRIBLE REVIEW. She was RUDE RUDE to my family, she wasn’t at the bar when we showed up, never apologized after we waited 20 minutes and then proceeded to argue with me and family members. She is NOT EMBASSY SUITES quality. She needs to go and fast and Abigail needs to replace her. Abby was kind, engaging, thoughtful, worked well will Zach was attentive to me and all of our family members. She is the EPITOME of what an Embassy Suites employee should be. Kathryn was a disgrace. If there were an opportunity to give a minus 10 review, Kathryn should get it. Also, they are terribly understaffed in housekeeping and they can do better.
Stayed 5 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Marzetta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

semenawit

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

Mourad

Travelled with family
Liked: Amenities
Everything was ok except the heat noise is too lowed.
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was comfortable. The most annoying thing was finding a $10 per day parking fee on our final invoice. The hotel has a large, open parking lot and there is absolutely no reason to charge a fee.
Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Fatih

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Diane

Stayed 3 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Ingrid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly , easy check in . Breakfast was a hit you could tell everything was being cooked on the spot loved the omelet station. They had a variety of breakfast options . Traveled with my family of 6 and our suite was spacious great environment and beautiful property
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and quiet. The food at breakfast was mediocre, but that is my ownly complaint.
Stayed 6 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Jan

Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

4/10 Poor

SHANSHAN, Brooklyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Charge extra money on my credit card without receipt and notice!
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Room was great
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time. Pool was cold though
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

2/10 Terrible

adalgisa

horrible customer service, no empathy for guest
Stayed 2 nights in Dec 2023

4/10 Poor

Ahlam

Liked: Property conditions & facilities
Disliked: Staff & service
Bad service.
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for an overnight stay
Great place to stay when visiting the area. “Happy hour” and Complimentary breakfast were welcome surprises. The staff was very friendly and helpful. The room had recently been renovated, the room features were very clean and comfortable.
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Leila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and convenient. Hotel was quiet. Front desk people were pleasant. Didn’t like that our signal for the tv was out one night.
Stayed 3 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son was sick and required a cleaning crew prior to checking out. The staff was timely and very accommodating to our situation. They did not charge us a fee. Breakfast was free every morning and various items were provided. Would stay again!
Stayed 3 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
The rooms are awesome! Comfortable and well designed. The complementary breakfast is perfect. The service is quick and issues were quickly resolved. Wish they didn't charge for parking since we all have cars when staying at a hotel. Pretty cheap in my opinion. Will stay again if the opportunity comes up.
Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Alexander

Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

Daeyong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and neaty and clean!!
Stayed 2 nights in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

10/10 Excellent

Kendra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Very clean. Enjoyed the complementary breakfast.
Stayed 1 night in Dec 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.

8/10 Good

DAVID

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Alex Leslie on 19 Jan 2024
Thank you for your feedback.