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Reviews of Episode Hotels

3 out of 5
Episode Hotels
64 Upper Holly Walk, Leamington Spa, Royal Leamington Spa, ENG

Reviews

7.2

Good

Rating 10 - Excellent. 34 out of 176 reviews" "
Rating 8 - Good. 69 out of 176 reviews" "
Rating 6 - Okay. 42 out of 176 reviews" "
Rating 4 - Poor. 20 out of 176 reviews" "
Rating 2 - Terrible. 11 out of 176 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
A very good location for walking into Leamington Spa. I liked the fresh modern decoration and the staff were friendly and helpful. It was a shame that the bathroom was let down by the worn out dirty shower screen seal.
Stayed 2 nights in Jan 2020
Response from Emma D on 22 Feb 2020
Dear Guest Thank you for your feed back, so i can pass the information to my maintenance team what room number did you stay in please so i can rectify the seal. Regards Emma Davidson Hotel Manager

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Wifi coverage not great in the room, no controllable heating either. Parking is extra.
Stayed 1 night in Jan 2020
Response from Emma D on 22 Feb 2020
Dear Guest Thank you for your feed back, i am sorry that your stay was not a satisfactory one. I have spoken with maintenance to see if we can resolve some of these issues. We do strive to ensure all our guests have a pleasant stay. Please contact me if you are in the area again so i can hopefully change your opinion of the hotel. Regards Emma Davidson Hotel Manager

10/10 Excellent

Hilary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The whole service was very good and the hotel is close to the town centre which is just what I wanted, would come again.
Stayed 1 night in Jan 2020
Response from Emma D on 22 Feb 2020
Dear Guest Thank you for your feed back. We would like to welcome you back to the Episode Hotel if you are in the area. Regards Emma Davidson Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019
Response from Emma D on 22 Feb 2020
Dear Guest Thank you for your feed back. Regards Emma Davidson Hotel Manager

4/10 Poor

Gary

Business traveller
Disliked: Staff & service, property conditions & facilities
Very Disappointing
Had to swap rooms 3 times, as door handle fell off one room after check in, then door wouldn't open on the second room, then finally got into the third. Also reception were adamant at check in that all 6 rooms that i had booked were not including breakfast, booking receipt definitely shows breakfast included. Ended up all of us when elsewhere in the morning for breakfast.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Gone downhill, used to be quite ok, but the place looks tired & they've made some poor changes, parking is now chargeable for overnight guests, which I really don't appreciate, you can no longer charge the bar to your room, which is a bit ridiculous for a hotel, and the breakfast ingredients were of poor quality.. We will not be staying here again.
Stayed 1 night in Nov 2019

4/10 Poor

John

Business traveller
Disliked: Room comfort
Business Trip
I found the hotels feeling to be cold rather than warm and welcoming. Reception was fine, the room was OK (apart from the fact that it was in the roof space with loads of stairs and fire doors to negotiate before you actually got into it, with no lift being available). When you did get into the room, the bathroom doors entrance was restricted by the towel rail / radiator, carpets were baggy, but at least the bed and pillows were excellent. The cooked breakfast was average, a self service set up with plenty of choice, however good coffee and selection of fruits, yogurts and cereals etc. Perhaps its just me but I found the property to have no atmosphere at all.
Stayed 1 night in Oct 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Heather

Business traveller
Disliked: Property conditions & facilities
Good for the price
A cheap night, cleaned daily but rooms needs some tlc. You can hear between walls and when they move furniture during the night. Good location though.bed okay.
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Reception Team on 7 Oct 2019
Thank you for your review i will pass this onto the team and manager Regards Reception Team

6/10 Okay

Kirsty

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Reception Team on 7 Oct 2019
Thank you for your review i will pass this onto the team and manager Regards Reception Team

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No mattress protectors. Ran out of breakfast items. Hotel was a little tired and worn out.
Stayed 2 nights in Aug 2019
Response from Reception Team on 7 Oct 2019
Thank you for your review i will pass this onto the team and manager Regards Reception Team

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We stayed in room 5 executive king. We had a lovely bay window but on trying to open then to let some cool air in we found they were painted shut so we had a very warm uncomfortable stay. Breakfast in the morning is buffet style continental and full English. I went for the full English and wow it was absolutely vile ,god knows who long the food had been sitting in the hot plates. We will never go back to this property again and my advice is look just a couple of miles away at the holiday inn £10 more per night but it’s worth it.
Stayed 1 night in Aug 2019
Response from Reception Team on 7 Oct 2019
Thank you for your review i will pass this onto the team and manager Regards Reception Team

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
It was a very good stay except the bed was awful. It was a very low modern bed with wide wood surround that I kept bumping my leg on. The hotel did say it was going to be replaced this week.
Stayed 2 nights in Aug 2019
Response from Reception Team on 7 Oct 2019
Thank you for your review i will pass this onto the team and manager Regards Reception Team

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Aug 2019
Response from Reception Team on 7 Oct 2019
Thank you for your review i will pass this onto the team and manager Regards Reception Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what you’d expect from the room and facilities. Very nice and helpful staff
Stayed 2 nights in Jul 2019
Response from Reception Team on 7 Oct 2019
Thank you for your review i will pass this onto the team and manager Regards Reception Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was poor and the room was fine but a lot of money for what it was .
Stayed 1 night in Jul 2019

2/10 Terrible

Ian

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
only for small people who like lots of stairs
We were given room 16, somehow carved into the eaves - there was no way I'd fit into the bed, both height and length. After waiting 30min for receptionist, was offered a different room, one side very low ceiling - taller the 5ft you'd struggle. Also tiny bathroom doors, felt like 2 rooms had been made where only 1 should be. Place seems like it needs a good deep clean, vac, wipe down - a few leaks / drips in bathrooms. If you struggle with stairs might not be for you. Limited car parking so ended up on street.
Small Double bed set in eaves.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location with free parking. 5 minute walk into town. The hotel has character and the room was spacious.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 13 nights in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great second visit to the Episode Hotel. The room was lovely. Very comfortable and spacious with quality bed linen - leading to a great night's sleep. The Breakfast buffet was well stocked although breakfast itself was noisy and a little hectic - perhaps that was our timing but another coffee machine would help.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in May 2019

6/10 Okay

George

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Brian

Liked: Cleanliness, staff & service
ok trip - but hotel in need of a refurb
breakfast awful - eggs congealed - sausage nice
Stayed 1 night in Apr 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

Carmen, London

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not horrible but wouldn’t return
The room is outdated and the walls are paper thin. I could hear the other room playing the tv. I didn’t hate it, but I wouldn’t return either. I think chain hotels are a safer choice. You know what you get. The pictures on the website for the hotel look really good and modern. The reality when you get here is different.
Stayed 1 night in Mar 2019
Response from Nadene on 26 Mar 2019
Hello, Thank you for your review. All you comments raised will be addressed. Sorry that the stay did not meet your expectations.

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

4/10 Poor

Liva

Liked: Staff & service
Disliked: Cleanliness, room comfort
Under renovation
Unfortunately, apart from the staff being friendly and pleasant cannot say anything good. The hotel is very outdated, however the place is currently undergoing the renovation so in the future might be very nice. The room I stayed was extremely dusty and cold due to the old window.
Stayed 2 nights in Mar 2019
Response from Nadene on 26 Mar 2019
Hello, I really sorry that the stay was not up to your standard. Once the work is complete we would love for you too come back and see all the positive changes!

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Nadene on 26 Mar 2019
Thank you for your AMAZING review! Hope to welcome you back again soon!!

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
nice hotel, very helpful staff, when renovations are finished will be more impressive bed was a bit on the hard side for our liking
Stayed 2 nights in Feb 2019
Response from Nadene on 26 Mar 2019
Thank you for your review, we hope that you will be back soon as work is almost complete!

4/10 Poor

Bianca

Disliked: Cleanliness, property conditions & facilities, room comfort
Really bad experience
Awful. I understand that the hotel was being refurbished, but we were put in probably their oldest, crappiest room. Everything except the bedding was dirty and/or broken. I'm sure it will be lovely once it's finished, but sadly we did not get that experience. Broken taps, toilet did not flush, filthy curtains, broken window woild not stay open, holes in walls, dirty walls, broken headboard...... the photos say it all!!!
Stayed 1 night in Feb 2019
Response from Nadene on 26 Mar 2019
Hello, I am really sorry that you had such a negative experience with us! All the issues that you have addressed will be rectified during this renovation period! Once again I apologise that this all occurred throughout your stay!

10/10 Excellent

Bronwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely hotel would stay there again
Stayed 1 night in Jan 2019
Response from Nadene on 26 Mar 2019
Thank your for your great review. We would love to welcome you back!

6/10 Okay

Warren

Liked: Cleanliness, staff & service
Ok hotel but needs to be modernised
The Episode was a generally ok hotel but in need of some modernising. Beds in room 27 were uncomfortable and should have been replaced. Staff at hotel were very good and helpful. Checking in was quick and easy. Breakfast was ok but could have more variety. Rooms are fine for space but outdated and bathroom quite old.
Stayed 1 night in Dec 2018
Response from Nadene on 4 Jan 2019
Thank you for your review. We are now in the process of refurbishment of the whole hotel, so the issues raised will be addressed. I hope that this means we can welcome you back in the near future.

8/10 Good

Rachel

Liked: Staff & service
Perfectly ok but nothing special
A nice hotel in a good location. My room was very quiet. The bathroom was ok - nothing special. It was difficult to lock and unlock the door. Breakfast was good, especially the coffee which can often be disgusting in hotels. The staff were all extremely pleasant. The hotel could do with a bit of refurbishment but overall it was fine and I would stay there again
Stayed 3 nights in Dec 2018
Response from Nadene on 31 Dec 2018
Thank you for taking the time to review our hotel. In the new year we will be having a refurbishment, including upgrading the locks. Hope too welcome you back again in the new year.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
An enjoyable stay
Very good value for money we really enjoyed our stay. The hotel is really well positioned
Stayed 1 night in Dec 2018
Response from Nadene on 31 Dec 2018
Thank you for your positive feedback! Hope to welcome you back in the new year.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
The experience would have been a lot better if Expedia had confirmed the booking. Fortunately there was one room left in the hotel when I arrived. The hotel had no record of Expedia reservation. :-(
Stayed 1 night in Dec 2018
Response from Nadene on 31 Dec 2018
I am so sorry for this, i will contact Expedia to ensure that this does not happen again.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for a short stay or business trip. Only downside is that it says that breakfast is available at 7am. In reality it seems like they start to put out the breakfast at 7am. Meaning that if, like me, you need to be out of the hotel having checked out by 7.15, you tend not to get breakfast. Other than that, great.
Stayed 1 night in Nov 2018
Response from Episode team on 20 Nov 2018
Thank you for you feedback. From now on all hot food will be out promptly at 7 am to avoid this from happening in the future.

8/10 Good

Maagie, Scotland

Liked: Staff & service
Ok hotel. Near to the town centre. Staff friendly and helpful.
Stayed 2 nights in Nov 2018
Response from Nadene on 31 Dec 2018
Thank you for you review. Hope to welcome you back in the new year!

4/10 Poor

Leanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Checked in and was given a room on the very top floor in the roof. Quite bizarre. Had a strange bed built into an alcove! White leather chairs and sweets on the bed! I asked to change to a room with an accessible double bed as not really into climbing in from the bottom of the bed these days! The young girl on reception was helpful and gave us a room on the ground floor. The place is very tired, not particularly clean and noisy. Didn't bother with breakfast was just glad to leave. Very disappointed. Wont be returning.
Stayed 1 night in Oct 2018
Response from Nadene on 4 Jan 2019
I am really sorry that the stay was no up to standard. We are currently updating the whole of the hotel and the issues you have raised will be addressed.

6/10 Okay

L

Liked: Staff & service
Good staff ,pleasent,nice location for hotel but very outdated rooms
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Gary, Plymouth

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is in need of a refurb, breakfast is served buffet style, cold dry and unappealing.
Stayed 2 nights in Oct 2018

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Excellent location, lovely room and I couldn’t be more complimentary about their staff member Joe. I had to get away early the next morning and despite having worked a long shift he went out of his way to ensure I had everything I needed and got my train in time. I’ve been lucky to stay in some amazing hotels around the world but I would definitely put the service at the Episode on a par with that. Thank you.
Stayed 1 night in Oct 2018

2/10 Terrible

Tracy, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would not recommend this property, it is in need of a complete overhaul. A superior twin room has never seen superior. The property does not have a lift / elevator so you haul luggage up and down. The front desk is unable to transfer calls to rooms, they have to come and ask you to go down to the desk to take a call. Very disappointed as the website is not an accurate portrayal of this property. Highly overpriced!
Stayed 4 nights in Sep 2018

2/10 Terrible

Farouk

Nightmare stay. Fawlty towers
After a 6hr train ride from the North East to Leamington I arrived and was given my room.My room door was unlocked which felt odd so i opened the door and the room was a mess, wet towels on the bed, used towels in the bath, bin overflowing and stale cups of tea on the side. I went downstairs and notified reception and they "upgraded" me to another room next door for my trouble. Opened that door and the bed looked like someone had just fell out of it with sheets all over, toilet roll on the floor and again stale cups so clearly hadn't been cleaned from previous occupier. Notified reception again and they arranged a bar man to clean my "original" room rather than the upgrade. So after a further 30mins I retired to my room which was then left with no cups or glasses for water. Shocking. On night 2 it was quite windy and I was kept awake until 3am in the morning with a constant loud bang, bang, bang. I left the next morning shattered for my training course at 8am, after returning to hotel at 7pm I spoke to reception and they advised me that someone had forgot to remove the canopy from the restaurant below my room which would have caused the loud bangs. When i went up to my room I found my door ajar, the cleaners had cleaned the room and decided to let the door close on its own rather than securing so the latch was open and had caught on the door frame leaving my room open for potentially 7-8hrs. Luckily nothing was missing.Notified reception who were not really fussed. Awful
Stayed 3 nights in Sep 2018