Ratings based on 362 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
65% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Posted 14-Apr-2016
Cons: Needs money spending on it to bring it up to date.
£95 for a hotel that is completely worn out an in need of serious investment is a joke really. Real shame as the building is lovely.
2out of 5
by A verified traveller from Cornwall

Posted 10-Apr-2016
I could not believe it when they served instant coffee at breakfast. Yuch!
2out of 5
by A verified traveller

Schmutziges Hotel, veraltetes Decor

Posted 09-Mar-2016
Ich dachte Hotels dieser Art gehören in ein England der 80er Jahre, abgewetzte Teppiche, klebrige Oberflächen. Muss ich nicht wieder hin.
1out of 5
by A verified traveller from Cornwall

Beautiful setting , dreadful hotel - not 4 star

Posted 05-Mar-2016
Pros: Location was good.
Cons: Most things - but in general cleanliness and a refurb
Location: Lovely village easy to walk to with a park opposite plenty of places to eat in the evening
We stayed here for 2 nights on a trip to visit relatives in Leicestershire, travelling from Cornwall. Hotel on first impressions sits in beautiful grounds opposite a huge park, ideal for the dog we took with us. However once you enter the premises it is a different story. The hotel itself is shabby with torn furniture, filthy carpets and poor facilities. The room we were given initially was very dirty, single size with a queen size bed. The phone did not work and the room not big enough for us and the small dog. I met with the duty manager who apologised and changed our room immediately without further charge. The room was much larger with better facilities, however only 2 small towels were provided, they were grey and hard, the bed linen was also grey and shabby and the carpet had a big stain in the middle. The bathroom was also not clean. In general this hotel is used by coaches and there were 3 for the whole of our stay. There is a carvery that also serves breakfast and it is always packed with these trippers therefore breakfast until they have left for the day is impossible for other guests we did not eat there at all a) because of the trippers and b) because of the general cleanliness of the hotel. There are pubs in the village and the are good however breakfast was difficult as nothing in the village opened until 10. Village is very easy to walk to. This hotel needs a formal review as it is not 4 star standard. We would not recommend it or stay there again.
3out of 5
by A verified traveller

Posted 01-Mar-2016 on Hotels
Had to book this Hotel as previous Hotel was double booked, when you arrive its a pretty impressive looking exterior, on arrival very friendly welcome, the Hotel was busy with 3 coach loads of OAPs so despite the size of the Hotel it appeared very busy when arranging food from the bar area (the Carvery was very very busy) so not an option. As a Spa Hotel there is little wow factor so would not take the wife Rooms a little tired looking but had a good nights sleep, for 1 night it was okay, any longer not sure as the Wifi restricted the amount of work I could do and the receptionist said the wifi frequently suffers with issues.
3out of 5
by A verified traveller from Stanley

Business trip

Posted 29-Feb-2016
This hotel caters mainly for the elderly person. It is a little dated and needs a face lift at some point in the near future. That said it is reasonably priced and for a one night stay I would class it as on the positive side of OK.
2out of 5
by A verified traveller from warwickshire

wrong room miserable staff

Posted 21-Feb-2016
Pros: not a lot
Cons: décor/staff/get what I paid for right
Location: town is really nice pubs and shops near by
I booked the room on the internet with 4 poster bed really nice looking room when we got there they gave us horrible manky tiny room just bog standard was not happy so me and the misses went to reception and she said I can give you evening meal for the mistake so that's what we got not the room I paid for and staff are an happy bunch not didn't see one smile lovely hotel from the outside shame really could be really nice
1out of 5
by Laura

Appalling food - but local pubs available to eat

Posted 20-Feb-2016 on Hotels
This hotel is in a nice area with a pleasant walk to the centre of the village where there are a few pubs, some serving food. If you go do take this option. The food is the worst quality I have had in 20 years. Mushy vegetables, empty bowls not refilled on the 'carvery' food had been sat out for hours and included the cheapest cuts of meat. After paying for the lunch carvery I couldn't eat it and went out to the village. I didn't bother with other meals as I was so disgusted with this one.
3out of 5
by A verified traveller

Fine

Posted 18-Feb-2016 on Hotels
Nice setting, a little tired but very reasonable for a stop over.
5out of 5
by David from Reading

Posted 07-Feb-2016 on Hotels
I will stay again