Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
87% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice historical place

Posted 16-Nov-2015 on Hotels
Nice just need update
2 out of 5
by A verified traveller from Anglesey

Disappointing

Posted 13-Nov-2015
Pros: Interesting historic building, plenty of character. Pleasant setting. Good pricing for room. Nice bathroom.
Cons: Staff training required. Lighting in room was very poor. Only three table lamps in a large room made it too dark to read easily.
Location: Location good for my business appointment
Wrong room offered on arrival. Then I was charged for breakfast which should have been included. Had to complain to Reception staff, remedial action taken. Bar staff awful. Obviously no customer service experience or training. One staff member had a customer leaving in tears then used the 'F' word openly which upset other guests. Unacceptable behaviour. I made a formal complaint to Bar Manager. Live entertainment very poor. I went back to the Bar where the swearing barman was providing the entertainment with his language and poor service.
3 out of 5
Recommended
for Couples
by Barbara from Southend

Not bad value for money if go for the offers

Posted 12-Nov-2015 on Hotels
Typical Britannia hotel chain, all used to be grand and spectular years ago, looking tired and in need of some tlc.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Dodgy appliances

Posted 10-Nov-2015 on Hotels
I stayed there for four nights from the 2nd November 2015. On the first night the smoke alarms kept going off, firstly due to faulty kettle then at 12.30 AM for no apparent reason waking me from a deep sleep. On the third morning of my stay I rose at 6 AM to find the water had been cut off.I wasn't able to wash or brush my teeth, I asked the staff on reception for an explanation but they were unable to provide one. On the morning of my departure I checked out and asked the receptionists for a invoice but between them they couldn't manage to operate their computers and printers, so I left empty handed. Apart from the stained carpets my room was very clean apart from the extractor fan which was caked in dust and debris
3 out of 5
Recommended
for Business Travellers
by Timmy

Value for money for sure!!!!

Posted 07-Nov-2015 on HotelClub
GreT value only problem shower and bathroom run out of water, they said due to a burst pipe in the valley so nothing they could do I guess.
2 out of 5
Recommended
for Business Travellers
by brian from Manchestet

lovely hotel, it's such a shame it's a Britannia

Posted 04-Nov-2015 on Hotels
Understaffed Britannia Hotel. Stayed 5 nights, everything good until 4 night. 30 people queuing at the bar and this lasted for a couple of hours. Queuing for dinner, booked for 7.30 pm. It took until 8.30 pm to get in to the dinning room. Friday evening was even worse. Saturday morning couldn't have breakfast, massive queue once again. Had to get to work.
4 out of 5
Recommended
for Business Travellers
by Badr from Paris

Chic et cosy à l'anglaise

Posted 21-Oct-2015 on Hotels
Très grand hôtel. Très belle architecture. Étant resté une nuit je n'ai pas pu profiter de tous les services néanmoins j'ai été charmé par les lieux malgré mes appréhensions.
5 out of 5
Recommended
for Business Travellers
by mark

This traveller left a rating score only Posted 19-Oct-2015 on Hotels
1 out of 5
Recommended
for Couples
by Not Provided from Swadlincote, Derbyshire

Very tired, grand, old building

Posted 15-Oct-2015 on Hotels
Very disappointed. Very large hotel, very understaffed. The poor duty manager had complaint after complaint to deal with, due to unclean bedding, long waits for bar and restaurant service, unedible food, staff seemed depressed and had no time to serve with a smile.
5 out of 5
Recommended
for Business Travellers
by Stephen from Wigan, UK

Good Stay with History

Posted 15-Oct-2015 on Hotels
Good stay and nice peaceful location, with a touch of history