Ratings based on 500 Verified Reviews

3.9 out of 5
78% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveller

A must-stay for the grounds alone

Posted 23-Aug-2017
Never stayed at a hotel with such beautiful grounds. From the stream and pond with swans and ducks to the magnificence of the old hotel, a truly bucolic setting. We also enjoyed the pool, sauna, and weight room. A highlight of our trip.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 22-Aug-2017
We enjoyed the family room and the breakfast. My kids liked playing the board games after meals. Swimming pool was great, and it's a good location for Warwick Castle and Shakespeare home town
3 out of 5
Recommended
for Everyone
by A verified traveller from hants

Good location for touring with lovely grounds.

Posted 04-Aug-2017
Pros: If you stay in the "Hall" part of the complex this has the charm.
Cons: Its generally with everything to hand
Location: Super location. Stratford/Shakespeare Warwick castle Gaydon car museum Broadway village
Pleasant 3 day stay in lovely surroundings. Regrettably the fire alarms were triggered twice 1 near midnight and 1 very early in morning. Apparently a "ghost" in the system this is being looked into and a replacement system is part of upcoming plan.
4 out of 5
Recommended
for Everyone
by A verified traveller from southport

Nice hotel in lovely grounds

Posted 02-Aug-2017
Pros: The apartments, grounds and spa facilities
Location: It's very near to Stratford and the Cotswolds and reception were very helpful giving us maps etc.
Three friends stayed here and the apartment we shared was perfect. The two bedrooms meant we could all be together and we had plenty of room. Breakfast was very good but we did have a poor dinner one night. However we were compensated for that so can't grumble. We all said we would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Lovely spot to relax

Posted 11-Jul-2017
Convenient to M40 and to Stratford upon Avon. Gym was good but only stayed one night so rest of amenities were not experienced. Sure they are very good. Mix up with Expedia payment so tried to charge me twice. Staff did not know the system well enough. Beautiful grounds so would have been great to stay longer
1 out of 5
by A verified traveller from Wirral

Awful nights sleep

Posted 05-Jul-2017
Pros: The location
Cons: Refurbishment, sorting out the creaking floorboards, soundproofing the rooms, having adequate hot water, making sure parties do not get out of hand...
We booked a family 2 room apartment at the Mercure Walton Hall hoping for a relaxing night after visiting Warwick University open day with our 2 children. The location was gorgeous and Walton Hall impressive. We were in the end apartment of the Stable block with a bedroom and bathroom upstairs, and a bedroom, lounge and kitchen downstairs. Apart from the creakiest floorboards that I have ever encountered the accommodation seemed pleasant enough and the hotel had put an extra single bed in the lounge. However while watching TV before bed, we became aware of many insects in the room including spiders, beetles and a small cockroach. The room was very stuffy, however due to a wedding in the hall we could not open a window due to the noise which went on until after 1am. Around 1.30 am a fight broke out right outside our room with a lot of screaming and swearing. This continued for about another hour. Also the shower ran out of hot water after my wife and son had used it in the morning so I had to use the shower in the pool changing room. On checking out we told the receptionist of our problems and he just said he was sorry but the hotel did call the police in the night. After complaining in writing the hotel has agreed to refund half the cost after acknowledging the lack of hot water and that the room was due to be refurbished, however frankly we should have had a full refund, even if the hotel had to recoup this from the wedding booking.
4 out of 5
by Barbara

Visiting family

Posted 12-Jun-2017 on Hotels
Hotel in remote location, peaceful surroundings
4 out of 5
by alan

This traveller left a rating score only Posted 07-Jun-2017 on Hotels
5 out of 5
by Abigail

Posted 07-Jun-2017 on Hotels
Unfortunately the fire alarm that went off twice at 23.00 which woke my 10 month old baby. I understand false alarms are unavoidable however this was dealt with very badly. We were standing outside in the rain with no communication from hotel staff and when asked what was going on we felt the staff were rude and unhelpful! This is a lovely hotel and it's a great shame this happened! And I would like to add all other hotel staff were lovely
1 out of 5
by A verified traveller from Bedfordshire

Dark and Grim

Posted 04-Jun-2017
Looks like it was built in the 1980s and not decorated since. Room was dingy and remarkably we stayed 2 nights and the room staff never cleaned the bathroom or washed up the cups etc. Very unusual. Perhaps it was because we used expedia but they put us in a room well away from reception . there was no way to get to reception except by walking right around the outside of the building. Finally, we went because it was near Stratford . It is about 8 miles away and in the middle of nowhere. I would definitely not go back..