Awful nights sleep
We booked a family 2 room apartment at the Mercure Walton Hall hoping for a relaxing night after visiting Warwick University open day with our 2 children. The location was gorgeous and Walton Hall impressive. We were in the end apartment of the Stable block with a bedroom and bathroom upstairs, and a bedroom, lounge and kitchen downstairs. Apart from the creakiest floorboards that I have ever encountered the accommodation seemed pleasant enough and the hotel had put an extra single bed in the lounge. However while watching TV before bed, we became aware of many insects in the room including spiders, beetles and a small cockroach. The room was very stuffy, however due to a wedding in the hall we could not open a window due to the noise which went on until after 1am. Around 1.30 am a fight broke out right outside our room with a lot of screaming and swearing. This continued for about another hour. Also the shower ran out of hot water after my wife and son had used it in the morning so I had to use the shower in the pool changing room. On checking out we told the receptionist of our problems and he just said he was sorry but the hotel did call the police in the night. After complaining in writing the hotel has agreed to refund half the cost after acknowledging the lack of hot water and that the room was due to be refurbished, however frankly we should have had a full refund, even if the hotel had to recoup this from the wedding booking.