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The value for money was good, we did ask to replace pillow cover and add a blanket. And the Bar in the evening was empty and could offer very limited drinks.
Szanowny Panie Marku,
dziękujemy za wybór naszego hotelu oraz pozostawioną opinię. Zapraszamy ponownie.
Pozdrawiam, Tomasz Ziółkowski, Kierownik Zmiany
This time I had to make a quick business trip and the hotel was just where I need it to be. Quiet hotel and good for work trips when you need a rest after work.
Joanna
Stayed 2 nights in Oct 2021
Response from FOM on 23 Oct 2021
Dear Joanna,
thank you for choosing our hotel and leaving feedback. We are happy to hear you appreciate our localisation. We are looking forward to welcome you again.
Best Regards,
Joanna Dobrzynska
Front Office Manager
Profesional Staff. Clean room and bathroom, big bed.
Jaroslaw
Stayed 1 night in Aug 2021
Response from FOM on 26 Aug 2021
Szanowny Panie Jarosławie,
dziękujemy za wybór naszego hotelu oraz pozostawioną opinię. Cieszymy się, że docenił Pan czystość i nasz personel. Zapraszamy ponownie.
Pozdrawiam,
Joanna Dobrzynska
Front Office Manager
Quiet and clean rooms, spacious parking area, close to the city center
Verified traveller
Stayed 5 nights in Jan 2020
Response from Front office manager on 31 Jan 2020
Dear Guest,
thank you for choosing our hotel and for great feedback. We will be very pleased to welcome you any soon.
Best Regards,
Joanna Dobrzynska
Front Office Manager
Dear Tatjana,
thank you for choosing our hotel and for a high scores. If you plan to visit Warsaw again we will be really happy to welcome you in our hotel.
Best Regards,
Joanna Dobrzynska
Front Office Manager
Good location, decent distance from the center of the city
Verified traveller
Stayed 6 nights in Dec 2019
Response from Front Office Manager on 3 Jan 2020
Dear Sir/Madam,
Thank you very much for valuable feed back and such high scores you gave us. We will be very pleased to welcome you any soon in our hotel.
Best Regards,
Joanna Dobrzynska
Front Office Manager
8/10 Good
Verified traveller
Travelled with family, Business traveller
13 Oct 2019
Liked: Cleanliness
I would say we did like everything..In my particular case (I had a big issue in regards of my reservation) Monica did go way beyond her duties..We got an assurance that everything will be straighten out,so it didn't spoil our good first impression..
Verified traveller
Stayed 1 night in Oct 2019
Response from Monika Piaszczynska, Front Office Manager on 19 Oct 2019
Dear Guest, Thank you for staying with us and for your opinion. I hope you will choosing us again. Best regards, Monika Piaszczynska, Front Office Manager
The rooms were, as expected, quite basic. They were clean and comfortable and basic amenities were provided. Checking in went clean and quick, checkout went smoothly too and holding our luggage in storage was no problem.
The restaurant was one of the lesser points because of a very small range of dishes. The staff, however, made up for the lack of choice and atmosphere in the dining room. They had a very enthusiastic attitude and you won't find yourself with an empty glass at the bar.
Excellent bang for buck too.
Tim
Stayed 2 nights in Aug 2019
Response from Monika Piaszczynska, Front Office Manager on 5 Sept 2019
Dear Tim, Thank you for your great and valuable feedback. I hope to see you again. Best regards.
Accomodations were fine, however the wi-fi had a poor signal; our phones and laptops found the signal but only kept searching whenever we did anything.
Verified traveller
Stayed 2 nights in Jun 2019
Response from Monika Piaszczynska, Front Office Manager on 4 Jul 2019
Dear Guest, Thank you for staying with us and for your opinion. I hope you will choosing us again. Best regards,
6/10 Okay
Verified traveller
Travelled with family
27 May 2019
Liked: Cleanliness, staff & service
The property was old, but clean. We got in late and left early, so didn’t experience anything about the hotel. The price was great!
Verified traveller
Stayed 1 night in May 2019
Response from Monika Piaszczynska, Front Office Manager on 29 May 2019
Dear Guest, Thank you for your nice feedback. Best regards,
Nice Hotel. Bit out of Warsaw centre but on a frequent Tram route. Could not find any Bars, Resturants etc in the local area so you are pitty much stuck with the Hotel. It is mainly a residential area, Building work going on at the back of Hotel, but we had no problems. With the window closed, we could hear no noise at all.
Robert
Stayed 3 nights in May 2019
Response from Monika Piaszczynska, Front Office Manager on 14 May 2019
Dear Robert, Thank you for staying with us and for your great feedback. I hope you will choosing us again soon. Best regards,
6/10 Okay
Verified traveller
25 Apr 2019
Liked: Cleanliness
Disliked: Room comfort
Not so well. Mattress was awful.
Far from city center but interesting surrounding. Mattress was not Hard enough so you simply sink in it. Reception had no solution for that problem. I had luck because I continued my stay in a 4 star hotel.
Verified traveller
Stayed 2 nights in Feb 2019
Response from Monika Piaszczynska, Front Office Manager on 2 May 2019
Dear Guest, I would like to thank you for staying with us and for a such valuable opinion.
I am very sorry you were not fully satisfied. However I hope you will stay with us again. Sincerely,
It was good. The area was easy to drive into with our rental car and park. The hotel parking lot also has 24 hour security. Fairly close to Tesco too. It is also easy to get to in the day by tram.
The hotel is in a fairly tree-covered area for Warsaw.
I previously stayed here in 2013 and the hotel has undergone serious renovations. In 2013 it didn’t have A/C, most of the furnishings looked like they were from the 80s, but now it looks like a modernised Best Western.
Brian
Stayed 2 nights in Apr 2019
Response from Monika Piaszczynska, Front Office Manager on 17 Apr 2019
Dear Brian, Thank you for your positive and valuable feedback. I hope to see you again in future again! Sincerely.
It is a nice hotel okay location but it worked for us
Ek
Stayed 2 nights in Sep 2018
Response from Monika Piaszczyńska, Front Office Manager on 25 Sept 2018
Dear Guest, Thank you for your kindly review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,
All I can say It is highly recommended! Quiet, clean, nice staff, they care about Green Planet program, no need to change towel every day, I like that. Rooms are very spacious, beds are very comfy, You will enjoy it.
Radoslaw
Stayed 3 nights in Aug 2018
Response from Monika Piaszczynska, Front Office Manager on 24 Aug 2018
Dear Radoslaw, Thank you very much for your valuable feedback! I hope to see you again soon! Best wishes,
4/10 Poor
Aliaksandr
7 Aug 2018
Liked: Property conditions & facilities
Disliked: Staff & service
Poor customer service
Overall was ok. Room was tidy and clean. There is no hair on the bed and in the washroom. Furniture in the room was new.
BUT Housekeeping during 2 days did not check the soap and after all day walking and outside temperature +30 to get the answer “unfortunately, there will be NO SOAP TODAY” I was very Disappointed.
Housekeeping made a mistake. It is ok. But Reception could fix it and resolve the problem: to go to the nearest store and buy a regular bar soap if you really do not have it. This is the SERVICE, and not answering me back that YOU HAVE ALL RIGHT to COMPLAIN. YOU CANNOT SAY NO to your GUESTS. You have to offer something and resolve the problem. It was just SOAP. I came from Canada 🇨🇦 and was very disappointed with the very poor customer service!
Aliaksandr
Stayed 1 night in Aug 2018
Response from Monika Piaszczynska, Front Office Manager on 24 Aug 2018
Dear Aliaksandr, Thank you for taking the time to write a review about your stay with us. I would like to apologize for inconveniences you described and not exceeding your expectations. However I hope you will book us soon! Sincerely,
Would not hesitate to stay here again, Pleasantly surprised by the hotel.
Very clean public areas. Only had breakfast but was hot and well cooked, would have eaten dinner if didn't have other plans arranged for me.
Rooms were good size and comfortable, staff very friendly and helpful.
I stayed as a Solo Female Traveller in this hotel during winter. The hotel doesn't look much from the outside but inside is lovely. My room was comfortable, clean, warm and the free WiFi worked well. I especially loved my large balcony which came with the room. The area in which the hotel is situated felt extremely safe. There is a tram stop about a 5 minute walk from the hotel with frequent trams into the city centre (would thoroughly recommend them. Cheap, clean and comfortable). About 70p for a single into the city centre. Take tram lines 9 and 24. There is a day pass, 3 day passes etc available too - may work out even cheaper - just remember to validate your ticket when you board the tram - really easy. I would definitely stay here again when visiting Warsaw. There is a Lidl supermarket right by the hotel too. Very handy.
Verified traveller
Stayed 2 nights in Nov 2017
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey.
Best regards, Monika Piaszczynska, Front Office Manager
4/10 Poor
Verified traveller
16 Oct 2017
Liked: Cleanliness
Disliked: Staff & service
Last day on saturday night ~ too much noise
I was staying for 3 nights, first 2 nights were fine but the last night, a saturday night i don't know what was happening it sounded like a big party upstairs but there was too much noise and banging til 3am in the morning, could not sleep at all so very dissappointed on the last night.
Verified traveller
Stayed 3 nights in Oct 2017
Response from Monika Piaszczynska, Front Office Manager on 12 Dec 2017
Thank you for choosing our Hotel, and for your opinion. I would like to apologize for the inconvenience last night. However I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards.