Bar (on property)

Reviews of Hotel Felix

3 out of 5
Hotel Felix
24 Omulewska Street, Warsaw, Masovia

Reviews

8.2

Very good

Rating 10 - Excellent. 161 out of 477 reviews" "
Rating 8 - Good. 227 out of 477 reviews" "
Rating 6 - Okay. 59 out of 477 reviews" "
Rating 4 - Poor. 20 out of 477 reviews" "
Rating 2 - Terrible. 10 out of 477 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Moshe

Liked: Property conditions & facilities, room comfort
The value for money was good, we did ask to replace pillow cover and add a blanket. And the Bar in the evening was empty and could offer very limited drinks.
Stayed 1 night in Dec 2022

8/10 Good

Marta

Stayed 1 night in Nov 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back and stay again

8/10 Good

Robert

Stayed 1 night in Oct 2022

6/10 Okay

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Karim

Stayed 5 nights in Sep 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2022

8/10 Good

gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location and handy for trams into Warsaw, friendly and helpful staff, lots of shops close by
Stayed 6 nights in Aug 2022

10/10 Excellent

Marius

Stayed 1 night in Jul 2022

6/10 Okay

Oles

Business traveller
Liked: Amenities
Disliked: Cleanliness
no a/c, cockroaches in the bathroom
Stayed 1 night in Jun 2022

8/10 Good

Tomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in May 2022

10/10 Excellent

IVASECHKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Bakytzhan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timely service, clean rooms, cozy kitchen
Stayed 1 night in Dec 2021
Response from FOM on 2 Jan 2022
Dear Guest, thank you for choosing our hotel and leaving feedback. We hope to welcome you again. Best Regards, Joanna Dobrzynska Front Office Manager

8/10 Good

marek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 6 nights in Dec 2021
Response from Tomasz on 30 Dec 2021
Szanowny Panie Marku, dziękujemy za wybór naszego hotelu oraz pozostawioną opinię. Zapraszamy ponownie. Pozdrawiam, Tomasz Ziółkowski, Kierownik Zmiany

8/10 Good

Joanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work trip
This time I had to make a quick business trip and the hotel was just where I need it to be. Quiet hotel and good for work trips when you need a rest after work.
Stayed 2 nights in Oct 2021
Response from FOM on 23 Oct 2021
Dear Joanna, thank you for choosing our hotel and leaving feedback. We are happy to hear you appreciate our localisation. We are looking forward to welcome you again. Best Regards, Joanna Dobrzynska Front Office Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Great hotel with a wonderfully renovated interior. Would certainly stay again and recommend to others
Stayed 1 night in Sep 2021
Response from FOM on 26 Sept 2021
Dear Paul, thank you for choosing our hotel and leaving feedback. We hope to see you soon again. Best Regards, Joanna Dobrzynska Front Office Manager

10/10 Excellent

Jaroslaw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felix - the best płace to stay.
Profesional Staff. Clean room and bathroom, big bed.
Stayed 1 night in Aug 2021
Response from FOM on 26 Aug 2021
Szanowny Panie Jarosławie, dziękujemy za wybór naszego hotelu oraz pozostawioną opinię. Cieszymy się, że docenił Pan czystość i nasz personel. Zapraszamy ponownie. Pozdrawiam, Joanna Dobrzynska Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Aug 2021
Response from FOM on 16 Aug 2021
Dear Guest, thank you fo choosing our hotel and leaving 5 out of 5 review. Best Regards Joanna Dobrzynska Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean rooms, spacious parking area, close to the city center
Stayed 5 nights in Jan 2020
Response from Front office manager on 31 Jan 2020
Dear Guest, thank you for choosing our hotel and for great feedback. We will be very pleased to welcome you any soon. Best Regards, Joanna Dobrzynska Front Office Manager

10/10 Excellent

Tatjana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Office manager on 31 Jan 2020
Dear Tatjana, thank you for choosing our hotel and for a high scores. If you plan to visit Warsaw again we will be really happy to welcome you in our hotel. Best Regards, Joanna Dobrzynska Front Office Manager

10/10 Excellent

Rob, Warsaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff. Not far from down town, great location
Stayed 3 nights in Jan 2020
Response from Front Office Manager on 7 Jan 2020
Dear Sir, thank you very much for such good feedback. Best Regards, Joanna Dobrzynska Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, decent distance from the center of the city
Stayed 6 nights in Dec 2019
Response from Front Office Manager on 3 Jan 2020
Dear Sir/Madam, Thank you very much for valuable feed back and such high scores you gave us. We will be very pleased to welcome you any soon in our hotel. Best Regards, Joanna Dobrzynska Front Office Manager

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
I would say we did like everything..In my particular case (I had a big issue in regards of my reservation) Monica did go way beyond her duties..We got an assurance that everything will be straighten out,so it didn't spoil our good first impression..
Stayed 1 night in Oct 2019
Response from Monika Piaszczynska, Front Office Manager on 19 Oct 2019
Dear Guest, Thank you for staying with us and for your opinion. I hope you will choosing us again. Best regards, Monika Piaszczynska, Front Office Manager

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bang for buck
The rooms were, as expected, quite basic. They were clean and comfortable and basic amenities were provided. Checking in went clean and quick, checkout went smoothly too and holding our luggage in storage was no problem. The restaurant was one of the lesser points because of a very small range of dishes. The staff, however, made up for the lack of choice and atmosphere in the dining room. They had a very enthusiastic attitude and you won't find yourself with an empty glass at the bar. Excellent bang for buck too.
Stayed 2 nights in Aug 2019
Response from Monika Piaszczynska, Front Office Manager on 5 Sept 2019
Dear Tim, Thank you for your great and valuable feedback. I hope to see you again. Best regards.

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To far to down town
Was ok
Stayed 3 nights in Aug 2019
Response from Monika Piaszczynska, Front Office Manager on 5 Sept 2019
Dear Marian, Thank you for staying with us and for your opinion. I hope you will choosing us again. Best regards.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was exceptional! Hotel very nice.
Stayed 1 night in Aug 2019
Response from Monika Piaszczynska, Front Office Manager on 18 Aug 2019
Dear Anna, Thank you very much for your great opinion. Best regards on behalf of our entire Team. We hope you will come back and see us again soon :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Accomodations were fine, however the wi-fi had a poor signal; our phones and laptops found the signal but only kept searching whenever we did anything.
Stayed 2 nights in Jun 2019
Response from Monika Piaszczynska, Front Office Manager on 4 Jul 2019
Dear Guest, Thank you for staying with us and for your opinion. I hope you will choosing us again. Best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property was old, but clean. We got in late and left early, so didn’t experience anything about the hotel. The price was great!
Stayed 1 night in May 2019
Response from Monika Piaszczynska, Front Office Manager on 29 May 2019
Dear Guest, Thank you for your nice feedback. Best regards,

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good out of centre Hotel
Nice Hotel. Bit out of Warsaw centre but on a frequent Tram route. Could not find any Bars, Resturants etc in the local area so you are pitty much stuck with the Hotel. It is mainly a residential area, Building work going on at the back of Hotel, but we had no problems. With the window closed, we could hear no noise at all.
Stayed 3 nights in May 2019
Response from Monika Piaszczynska, Front Office Manager on 14 May 2019
Dear Robert, Thank you for staying with us and for your great feedback. I hope you will choosing us again soon. Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Not so well. Mattress was awful.
Far from city center but interesting surrounding. Mattress was not Hard enough so you simply sink in it. Reception had no solution for that problem. I had luck because I continued my stay in a 4 star hotel.
Stayed 2 nights in Feb 2019
Response from Monika Piaszczynska, Front Office Manager on 2 May 2019
Dear Guest, I would like to thank you for staying with us and for a such valuable opinion. I am very sorry you were not fully satisfied. However I hope you will stay with us again. Sincerely,

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a fairly tree-ish area of Warsaw.
It was good. The area was easy to drive into with our rental car and park. The hotel parking lot also has 24 hour security. Fairly close to Tesco too. It is also easy to get to in the day by tram. The hotel is in a fairly tree-covered area for Warsaw. I previously stayed here in 2013 and the hotel has undergone serious renovations. In 2013 it didn’t have A/C, most of the furnishings looked like they were from the 80s, but now it looks like a modernised Best Western.
Stayed 2 nights in Apr 2019
Response from Monika Piaszczynska, Front Office Manager on 17 Apr 2019
Dear Brian, Thank you for your positive and valuable feedback. I hope to see you again in future again! Sincerely.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Clean and comfortable hotel.
Stayed 1 night in Sep 2018
Response from Monika Piaszczyńska, Front Office Manager on 25 Sept 2018
Dear Guest, Thank you for your valuable feedback. I hope see you again soon. Best regards,

8/10 Good

Ek, Charlotte NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice hotel okay location but it worked for us
Stayed 2 nights in Sep 2018
Response from Monika Piaszczyńska, Front Office Manager on 25 Sept 2018
Dear Guest, Thank you for your kindly review. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards,

10/10 Excellent

Radoslaw, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely fantastic place to stay.
All I can say It is highly recommended! Quiet, clean, nice staff, they care about Green Planet program, no need to change towel every day, I like that. Rooms are very spacious, beds are very comfy, You will enjoy it.
Stayed 3 nights in Aug 2018
Response from Monika Piaszczynska, Front Office Manager on 24 Aug 2018
Dear Radoslaw, Thank you very much for your valuable feedback! I hope to see you again soon! Best wishes,

4/10 Poor

Aliaksandr

Liked: Property conditions & facilities
Disliked: Staff & service
Poor customer service
Overall was ok. Room was tidy and clean. There is no hair on the bed and in the washroom. Furniture in the room was new. BUT Housekeeping during 2 days did not check the soap and after all day walking and outside temperature +30 to get the answer “unfortunately, there will be NO SOAP TODAY” I was very Disappointed. Housekeeping made a mistake. It is ok. But Reception could fix it and resolve the problem: to go to the nearest store and buy a regular bar soap if you really do not have it. This is the SERVICE, and not answering me back that YOU HAVE ALL RIGHT to COMPLAIN. YOU CANNOT SAY NO to your GUESTS. You have to offer something and resolve the problem. It was just SOAP. I came from Canada 🇨🇦 and was very disappointed with the very poor customer service!
Stayed 1 night in Aug 2018
Response from Monika Piaszczynska, Front Office Manager on 24 Aug 2018
Dear Aliaksandr, Thank you for taking the time to write a review about your stay with us. I would like to apologize for inconveniences you described and not exceeding your expectations. However I hope you will book us soon! Sincerely,

10/10 Excellent

Mary, Boston U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with parking
Nice comfortable hotel with parking. Room clean and staff friendly and spoke English.
Stayed 2 nights in Jul 2018
Response from Monika Piaszczynska, Front Office Manager on 12 Jul 2018
Dear Mary, Thank you very much for your kindly review. We hope you will come back and see us again soon. Besr regards.

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not hesitate to stay here again, Pleasantly surprised by the hotel. Very clean public areas. Only had breakfast but was hot and well cooked, would have eaten dinner if didn't have other plans arranged for me. Rooms were good size and comfortable, staff very friendly and helpful.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel ok, next to building site
Regarding Staff, Very helpful im the restaurant, Reception staff could be more smiling and friendly
Stayed 6 nights in Apr 2018
Response from Monika Piaszczynska, Front Office Manager on 6 Jun 2018
Thank you for taking the time to write a review about your stay with us. I am glad you enjoyed your stay. Best regards.

8/10 Good

terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joanna

Liked: Staff & service
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

B, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel, would recommend it., very friendly staff, clean, good location
Stayed 3 nights in Dec 2017
Response from Monika Piaszczynska, Front Office Manager on 28 Dec 2017
Thank you for choosing Best Western Hotel Felix! I am glad you enjoyed your stay! We hope you will come back and see us again soon. Best wishes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo Female Traveller
I stayed as a Solo Female Traveller in this hotel during winter. The hotel doesn't look much from the outside but inside is lovely. My room was comfortable, clean, warm and the free WiFi worked well. I especially loved my large balcony which came with the room. The area in which the hotel is situated felt extremely safe. There is a tram stop about a 5 minute walk from the hotel with frequent trams into the city centre (would thoroughly recommend them. Cheap, clean and comfortable). About 70p for a single into the city centre. Take tram lines 9 and 24. There is a day pass, 3 day passes etc available too - may work out even cheaper - just remember to validate your ticket when you board the tram - really easy. I would definitely stay here again when visiting Warsaw. There is a Lidl supermarket right by the hotel too. Very handy.
Stayed 2 nights in Nov 2017
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards, Monika Piaszczynska, Front Office Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Last day on saturday night ~ too much noise
I was staying for 3 nights, first 2 nights were fine but the last night, a saturday night i don't know what was happening it sounded like a big party upstairs but there was too much noise and banging til 3am in the morning, could not sleep at all so very dissappointed on the last night.
Stayed 3 nights in Oct 2017
Response from Monika Piaszczynska, Front Office Manager on 12 Dec 2017
Thank you for choosing our Hotel, and for your opinion. I would like to apologize for the inconvenience last night. However I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards.