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Reviews of Radisson Blu Hotel Liverpool

4 out of 5
Radisson Blu Hotel Liverpool
107 Old Hall Street, Liverpool, England

Reviews

8.0

Very good

Rating 10 - Excellent. 414 out of 1001 reviews" "
Rating 8 - Good. 307 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 53 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Dr Peter D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A v. nice hotel. Staff were excellent.
Stayed 2 nights in Apr 2024
Response from Radisson Blu Hotel, Liverpool on 7 Apr 2024
Dear Dr Peter D,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

10/10 Excellent

Acer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Radisson Blu Hotel, Liverpool on 28 Mar 2024
Dear Acer,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

10/10 Excellent

Cameron

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Expensive breakfast
Stayed 1 night in Feb 2024
Response from Radisson Blu Hotel, Liverpool on 28 Mar 2024
Dear Cameron,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

8/10 Good

Michelle

Stayed 1 night in Feb 2024
Response from Radisson Blu Hotel, Liverpool on 28 Mar 2024
Dear Michelle,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean perfect staff Only downside was room far too warm .
Stayed 1 night in Feb 2024
Response from Radisson Blu Hotel, Liverpool on 28 Mar 2024
Dear Angela,Greetings from Radisson Blu Hotel, Liverpool.Thank you for taking the time to provide your feedback on your recent stay with us.We truly appreciate your feedback as it not only motivates our team to strive for the best guest experience but also helps us to identify areas for improvement.It was our pleasure to have you as our guest, and we hope to welcome you back to our hotel in the near future for another memorable stay.Sincerely,Habeeb AbassRadisson Blu Hotel, Liverpool

6/10 Okay

Debbie

Liked: Staff & service
Disliked: Property conditions & facilities
We stayed here 11 years ago and found it lovely - I don’t think any work has been done on it in this time
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Nicola

Stayed 1 night in Dec 2023

6/10 Okay

CRAIG

Liked: Cleanliness, property conditions & facilities, room comfort
Weekend away
Horrendous check in, massive queue and no information given. No deal with the recommended car park considering there is one across the road ?
Stayed 2 nights in Dec 2023
Response from Front Office Supervisor on 21 Jan 2024
Dear Craig,Greetings from Radisson Blu Hotel, Liverpool. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel, Liverpool in the near future. Sincerely, Front Office SupervisorRadisson Blu Hotel, Liverpool

10/10 Excellent

Philip

Stayed 1 night in Nov 2023

8/10 Good

greg

Stayed 1 night in Nov 2023

10/10 Excellent

Debbie

Stayed 1 night in Nov 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Stephen

Liked: Cleanliness
Disliked: Room comfort
beds separated during the night, just a basic kettle been in cheaper hotels an had a proper coffee machines in the room, bathroom flooded because of no seals round the shower screen, big empty space where the fridge used to be, the choir warming their vocals up an disturbing everyone’s breakfast despite being asked to stop they continued the only real saving grace for me was the use of the pool, sauna an steam room
Stayed 2 nights in Oct 2023

10/10 Excellent

Reuven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and very professional staff
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice easy check in very good
Stayed 1 night in Sep 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointing
Room itself was excellent but rest of hotel is soleless - just one big atrium with no character. Bland decor - feels a bit like a sanitarium! Not enough staff on in restaturant at busy times. Disappointing that restaurant is closed in evenings
Stayed 2 nights in Sep 2023
Response from Front Office Supervisor on 21 Jan 2024
Dear Paul,Greetings from Radisson Blu Hotel, Liverpool. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel, Liverpool in the near future. Sincerely, Front Office SupervisorRadisson Blu Hotel, Liverpool

10/10 Excellent

Annaleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable spacious hotel in perfect area
Stayed 1 night in Aug 2023
Response from Front Office Supervisor on 21 Jan 2024
Dear Amelia, Thank you taking the time to share your review following your recent stay at Radisson Blu I am pleased to read that you were satisfied with all aspects of your stay. It was a pleasure having you as our guest and we look forward to welcoming you back in the near future. With Best Regards, Front Office SupervisorRadisson Blu Liverpool

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Debbie

Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Stayed 2 nights in Aug 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Stayed 1 night in Jul 2023

6/10 Okay

Darren

Business traveller
Liked: Cleanliness, staff & service, room comfort
OK and good value
Its a bit tired and dated. But the rooms are quiet and comfortable. The gym is well equipped, but the pool part was poor, broken steam room, ice cold 'hot tub' and an old sauna. So certainly not a 'spa hotel'.
Stayed 1 night in Jul 2023

10/10 Excellent

Mariana

Stayed 1 night in Jul 2023
Response from Jordan on 25 Jul 2023
Dear Mariana,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us and especially that you were impressed with the location.We hope to have the pleasure of welcoming you back in the very near future.Kind Regards,JordanFront Office Supervisor

10/10 Excellent

Neil

Stayed 1 night in Jul 2023
Response from Ariana on 20 Jul 2023
Dear Neil,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us and especially that you were impressed with the location.We hope to have the pleasure of welcoming you back in the very near future.Kindest regards,Ariana Front Office Receptionist

10/10 Excellent

nigel

Stayed 1 night in Jul 2023
Response from Ariana on 16 Jul 2023
Dear Nigel, Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us and especially that you were impressed with the location.We hope to have the pleasure of welcoming you back in the very near future.Kind Regards,ArianaFront Office Receptionist

2/10 Terrible

Nicola

Stayed 1 night in Jun 2023

10/10 Excellent

chrystine

Stayed 3 nights in Jun 2023
Response from Ariana on 16 Jul 2023
Dear Chrystine,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us and especially that you were impressed with the location.We hope to have the pleasure of welcoming you back in the very near future.Kindest regards,Ariana Front Office Receptioist

10/10 Excellent

Neil

Stayed 2 nights in Jun 2023
Response from Jordan on 3 Jul 2023
Dear Neil,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us.We hope to have the pleasure of welcoming you back in the very near future.Kind Regards,JordanFront Office Supervisor

4/10 Poor

Tshadiwa

Disliked: Staff & service, property conditions & facilities
There thin pillows on the bed. One each. No extra ones in the cupboard. And when I rang reception to ask for extra pillows I was told that the hotel is fully booked and therefore no extra pillows were available. Room service is supposed to 24 hours but when I tried to order I was told that the only thing available was fries. The room decor is really shabby and in need of an update. I have stayed at Radisson Blue in Leeds and Manchester airport, and you wouldn’t think that the Liverpool one belongs to this chain. A really disappointing stay
Stayed 1 night in Jun 2023
Response from Jordan on 3 Jul 2023
Dear Guest,Thank you for providing our team with this valuable insight into your recent stay with us, we appreciate your review as we are constantly searching for ways to improve the services that we offer.I sincerely apologise that your stay was not as you expected and I can assure you that we will forward this feedback to the relevant managers for further investigation.Please do not hesitate to contact us directly if you wish to further discuss any of the issues you have raised we would be appreciate the opportunity to gain a deeper understanding into what went wrong during your stay.I would like to genuinely thank you for informing us of these issues so that we are able to work together as a team to ensure that this does not happen again going forward.We hope to have the pleasure of welcoming you back soon in hopes that we may have the opportunity to redeem your opinion of our property and more importantly of the services that we provideKind Regards,JordanFront Office Supervisor

4/10 Poor

james

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was nice and staff helpful, though initially checked into a room there tmwere tools everywhere and damaged bathroom, was then put in another room on 9th floor, and the air conditioning was broken, no windows for obvious reasons, literally impossible to get to sleep. Spa was good and location.
Stayed 2 nights in Jun 2023
Response from Jordan on 3 Jul 2023
Dear James,Thank you for providing our team with this valuable insight into your recent stay with us, we appreciate your review as we are constantly searching for ways to improve the services that we offer.I sincerely apologise that your stay was not as you expected and I can assure you that we will forward this feedback to the relevant managers for further investigation.Please do not hesitate to contact us directly if you wish to further discuss any of the issues you have raised we would be appreciate the opportunity to gain a deeper understanding into what went wrong during your stay.I would like to genuinely thank you for informing us of these issues so that we are able to work together as a team to ensure that this does not happen again going forward.We hope to have the pleasure of welcoming you back soon in hopes that we may have the opportunity to redeem your opinion of our property and more importantly of the services that we provideKind Regards,JordanFront Office Supervisor

10/10 Excellent

Joanne

Stayed 1 night in Jun 2023
Response from Jordan on 3 Jul 2023
Dear Joanne,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us.We hope to have the pleasure of welcoming you back in the very near future.Kind Regards,JordanFront Office Supervisor

6/10 Okay

Liz

Travelled with family
Liked: Cleanliness, staff & service
On 9th floor one lift not working 2 nights we were there but no notice on lift Coffee machine in bar not working
Stayed 2 nights in Apr 2023
Response from Jordan on 6 May 2023
Hello,Thank you for your feedback, we apologise for the inconvenience you experienced during you stay.I have passed this on to the relevant departments.Kind Regards,JordanFront Office Supervisor

8/10 Good

Jean

Stayed 1 night in Apr 2023
Response from Jordan on 6 May 2023
Hello Jean.Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We are extremely pleased to hear that you have enjoyed your time here with us.We hope to have the pleasure of welcoming you back in the very near future.Kind Regards,JordanFront Office Supervisor

4/10 Poor

Laura

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
When we arrived, the hotel couldn't find a record of our booking. The receptionist was quite rude and dismissive. We were made to feel that we were in the wrong even though we could provide our booking receipt. It took over 15 mins for the hotel to locate our booking on their system. They made no apology for the inconvenience or delay. Our room was on the 8th floor. There was only one working lift which took a very long time to arrive. The room itself was dated and shabby and lacked many facilities that we would expect from a hotel of this price (fridge, water glasses in the room, plug sockets near the bedside tables etc.). The shower also leaked all over the bathroom.
Stayed 2 nights in Apr 2023
Response from Jordan on 7 May 2023
Hello Laura,Thank you for providing our team with this valuable insight into your recent stay with us, we appreciate your review as we are constantly searching for ways to improve the services that we offer.I sincerely apologise that your stay was not as you expected and I can assure you that we will forward this feedback to the relevant managers for further investigation.Please do not hesitate to contact us directly if you wish to further discuss any of the issues you have raised we would be appreciate the opportunity to gain a deeper understanding into what went wrong during your stay.I would like to genuinely thank you for informing us of these issues so that we are able to work together as a team to ensure that this does not happen again going forward.Kind Regards,JordanFront Office Supervisor

2/10 Terrible

Jason

Business traveller
Disliked: Staff & service
Stayed 1 night in Apr 2023
Response from Jordan on 6 May 2023
Hello Jason,Thank you for providing our team with this valuable insight into your recent stay with us, we appreciate your review as we are constantly searching for ways to improve the services that we offer.I sincerely apologise that your stay was not as you expected and I can assure you that we will forward this feedback to the relevant managers for further investigation.Please do not hesitate to contact us directly if you wish to further discuss any of the issues you faced, It would be appreciate the opportunity to gain a deeper understanding into what went wrong during your stay.I would like to genuinely thank you for informing us of these issues so that we are able to work together as a team to ensure that this does not happen again going forward.Kind Regards,JordanFront Office Supervisor

4/10 Poor

Elaine

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Jordan on 6 May 2023
Hello Elaine,Thank you for providing our team with this valuable insight into your recent stay with us, we appreciate your review as we are constantly searching for ways to improve the services that we offer.I sincerely apologise that your stay was not as you expected and I can assure you that we will forward this feedback to the relevant managers for further investigation.Kind Regards,JordanFront Office Supervisor

6/10 Okay

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Menu choices. Room ok
No Water or biscuits in my room. No fridge to keep the water in I had to buy from the bar. Menu was poor with not much choice. Wanted to get a coffee after my meal but the coffee machine had been switched off and cleaned. Breakfast buffet wasn’t great either.
Stayed 1 night in Mar 2023
Response from Jordan on 6 May 2023
Hello Ian,Thank you for choosing the Radisson Blu for your recent trip to Liverpool, we truly appreciate your feedback as we benefit from hearing about your experience.I sincerely apologise that your stay was not as you expected and I can assure you that we will forward this feedback to the relevant managers for further investigation.Kind Regards,JordanFront Office Supervisor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and spacious room, nice and clean. No parking though and the only lift working is temperamental at best but the location made up for it.
Stayed 2 nights in Mar 2023
Response from Jordan on 6 May 2023
Hello,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We hope to welcome you back in the near future.Kind Regards,JordanFront Office Supervisor

8/10 Good

Rajesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Jordan on 6 May 2023
Hello Rajesh,Thank you for taking the time to provide us with this valuable insight into your recent Radisson Blu experience, we appreciate your feedback.We hope to welcome you back soon.Kind Regards,JordanFront Office Supervisor

10/10 Excellent

Ethan

Stayed 1 night in Mar 2023

10/10 Excellent

Alison

Stayed 1 night in Mar 2023

10/10 Excellent

Ashley

Stayed 2 nights in Feb 2023

10/10 Excellent

Eilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff but no onsite parking was a bit of an inconvenience.
Stayed 1 night in Feb 2023
Response from Paula on 20 Feb 2023
Dear Karl,Thank you for taking the time to complete our guest satisfaction survey. I am so happy to see you enjoyed your stay with us. I am sorry that some aspects of your stay did not wow you. If you have a moment and are willing to share more information regarding your experience, please do not hesitate to reach out to us.On behalf of our entire team at Radisson Blu Hotel, Liverpool, we thank you for your business and we hope to see you again when your travels bring you back to the area!Kind regards,PaulaFront office receptionistRadisson Blu Hotel, Liverpool

2/10 Terrible

David

Stayed 1 night in Feb 2023

10/10 Excellent

Connor

Stayed 1 night in Feb 2023
Response from Jay on 17 Feb 2023
Thank you for your feedback We hope to see you soonRadisson Blu Liverpool