The room had only one Queen Bed even though it was booked for 4-adults for more than 4-months in advance.
Comment from Hotel Management
01-Sep-2017 by Clem Lagunimao, Hotel Management
Aloha UB and thank you for sharing a review of your stay. I am happy that you enjoyed our ideal location close to Waikiki beach, shops, and restaurants and that our friendly staff made you feel welcome. However, I am disappointed to hear that other aspects of your visit were less than exceptional. I apologize for the inconvenience you experienced, room types are not guaranteed and subject to availability upon check-in. I appreciate your valuable feedback and will share your review with our leadership team for careful consideration and improvement. We hope to have another opportunity to better serve you in the future. Mahalo.