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Reviews of The Charles Boutique Hotel & Dining

4 out of 5
The Charles Boutique Hotel & Dining
82 Tarcutta Street, Wagga Wagga, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 426 out of 658 reviews" "
Rating 8 - Good. 202 out of 658 reviews" "
Rating 6 - Okay. 23 out of 658 reviews" "
Rating 4 - Poor. 7 out of 658 reviews" "
Rating 2 - Terrible. 0 out of 658 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Connie, Clayton

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We chose this property because the advertisement promised a pool. The pool was the size of a spa and not at all appropriate for swimming. The room was clean but dark. GIven the number of properties within the immediate area and the higher price, we would not recommend this based on price per value.
Stayed 1 night in Apr 2024
Response from The Charles Team on 4 Apr 2024
Hi Connie,Thanks for taking the time to give us your feedback.We are apologise that your experience wasn't what you expected.We hope to have the honour of having you back sometime in the future.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for shopping & dining options. Recommend the degustation menu at the restaurant-great food & staff
Stayed 3 nights in Mar 2024
Response from The Charles Team on 11 Mar 2024
Hi Rebecca,Thank you so much for your great review!We are so glad you enjoyed your experience at The Charles and we hope to see you when you next travel.

8/10 Good

bridget

Stayed 1 night in Mar 2024
Response from The Charles Team on 1 Apr 2024
Hi Bridget,Thank you for taking the time to review we are glad you enjoyed your stay

8/10 Good

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, just needs better signage to find it easier.
Stayed 1 night in Feb 2024
Response from The Charles Team on 24 Feb 2024
Hi Sheree,Thank you for your review, we are glad you enjoyed your stay. I have passed on your feedback regarding our signage to management

10/10 Excellent

Nass

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with excellent and modern facilities
Stayed 1 night in Jan 2024
Response from The Charles Team on 1 Feb 2024
Hi Nass,Thank you for your great review. We're glad you enjoyed your stay with us and we hope to see you on your next trip.

6/10 Okay

James

Stayed 1 night in Dec 2023
Response from The Charles Team on 13 Dec 2023
Hi James, Thank you so much for your review!

8/10 Good

Calvin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The Charles Team on 6 Dec 2023
Hi Calvin, Thank you for leaving us a rating!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location near the city centre. Easily walkable to a range of dining options and shopping. Plenty of on-site parking including 3 destination chargers for EVs. Rooms are a good size with nice options, including a large television with a range of streaming options. Really nice and helpful staff. A favourite place to stay in Wagga Wagga.
Stayed 2 nights in Nov 2023
Response from The Charles on 5 Nov 2023
Thankyou for your review David. We appreciate your positive feedback and look forward to having you stay again!Kind regards The Charles Team

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only changed towels and didn’t empty room bins. The safe in the cupboard was locked shut (couldn’t use). Otherwise a good stay.
Stayed 2 nights in Oct 2023
Response from The Charles Team on 30 Oct 2023
Hi David, Thank you for review! We apologise for the housekeeping issue and the safe being locked, we will work on that asap. Thanks for staying with us and we hope to welcome you back soon!

10/10 Excellent

Scott

Stayed 1 night in Oct 2023
Response from The Charles Team on 20 Nov 2023
Hi Scott, Thank you so much for your review! We hope to welcome you back in the future.

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet and easy to get to and from. I will return
Stayed 1 night in Oct 2023
Response from The Charles on 23 Oct 2023
Thankyou for your feedback Peter.We look forward to having you stay again. Kind Regards The Charles Reception Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite Hotel in Wagga. Great value. Convenient location. Quiet and safe. Also provides the destination chargers for EV drivers.
Stayed 2 nights in Oct 2023
Response from The Charles on 15 Oct 2023
Hi David Thankyou for your feedback. We look forward to having you back! The Charles Team

10/10 Excellent

Juliette

Travelled with partner
We loved being offered a car park directly outside our unit. It was quiet and clean. The staff are lovely!
Stayed 1 night in Oct 2023
Response from The Charles on 15 Oct 2023
Thankyou Juliette for the positive feedback we are happy to hear you enjoyed your stay. The Charles team

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was excellent, staff were friendly and helpful.
Stayed 1 night in Oct 2023
Response from The Charles Team on 10 Oct 2023
Hi Jeff, Thank you so much for your review!We are glad to hear you enjoyed your stay with us and we hope to welcome you back in the future.

8/10 Good

Gianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable
Stayed 1 night in Oct 2023
Response from The Charles on 9 Oct 2023
Hi Gianna,We are glad you enjoyed your stay!

8/10 Good

Antoniette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable
Stayed 1 night in Oct 2023
Response from The Charles Team on 9 Oct 2023
Hi Antoniette, Thank you so much for your kind review. We hope to welcome you back soon.

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient & quiet
Stayed 2 nights in Sep 2023
Response from The Charles Team on 3 Oct 2023
Thanks Jim! The Charles Team

10/10 Excellent

YING

Stayed 1 night in Sep 2023
Response from The Charles Team on 18 Sept 2023
Thank you so much for your review!

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, facilities where exactly what we needed
Stayed 3 nights in Sep 2023
Response from The Charles on 10 Sept 2023
Thanks Denise! We are happy to hear your stay with us was enjoyable. We hope to see you back soon. Kind Regards The Charles Team

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from arrival to departure, absolutely a beautiful meal from the restaurant above, highly recommend
Stayed 2 nights in Sep 2023
Response from The Charles Team on 7 Sept 2023
Hi Scott,Thank for your great review, we are so glad you enjoyed your stay with us! We hope to see you next time you travel.Thank you!

6/10 Okay

Joann

Business traveller
Liked: Cleanliness
Disliked: Amenities
There were no toiletries in my room, not even a cake of soap for the washbasin. Additionally at the restaurant the staff missed the bread that was meant to come with our dinner and yet we were still charged the same amount. Also took a fair amount of time to take our drinks order and provide water. Disappointing for what was meant to be one of Wagga’s best restaurants.
Stayed 1 night in Sep 2023
Response from The Charles Team on 7 Sept 2023
Hi Joann,We are sorry to receive the news that your stay and dine experience was not up to our usual high standard. We will be sure to pass this feedback onto our staff. Thankyou for the feedback. Kind Regards The Charles Team

10/10 Excellent

Margret

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My room was upgraded for 5 persons. It was clean, spacious, private and huge and close to everything.
Stayed 2 nights in Aug 2023
Response from The Charles Team on 7 Sept 2023
Hi Margret, Thank you so much for your review! We are happy to hear you enjoyed your stay, and we hope to welcome you back to the property in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Wonderful clean rooms with great facilities, Very comfortable. The staff are excellent. Quiet, convenient and quality stay. Excellent EV overnight charging facilities too. So walkable to everything. We will definitely visit again!
Stayed 2 nights in Sep 2023
Response from The Charles Team on 3 Sept 2023
Hi David,Thank you for your great review and we are so glad you enjoyed your stay! We hope to see you again soon.

10/10 Excellent

Rebekah

Stayed 2 nights in Aug 2023
Response from The Charles Team on 20 Sept 2023
Hi Rebekah, Thank you so much for your review! We hope to welcome you back to our property in the future.

6/10 Okay

Martha

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from The Charles Team on 22 Aug 2023
Hi Martha,Thank you for taking the time to review, we hope to see you again soon.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable clean & modern
Stayed 2 nights in Aug 2023
Response from The Charles Team on 17 Aug 2023
Hi Carl,Thank you for your great review we are glad you enjoyed your stay!

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Charles Team on 9 Aug 2023
Thank you for your review!

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a motel, the main room was very spacious.
Stayed 2 nights in Aug 2023
Response from The Charles Team on 8 Aug 2023
Hi Jenny, Thank you so much for your review!

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshingly great.
Best place we stayed in on our 8 day road trip. I think they even LIKE families!
Stayed 1 night in Jul 2023
Response from The Charles on 8 Jul 2023
Hi Luke, Thank you so much for your review! We are glad to hear you enjoyed your stay at our property and we hope to welcome you back in the future.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy parking, and friendly welcoming staff. The bed was amazingly comfortable and the whole room was neat tidy and exactly what we needed. Very happy with our stay and the service provided
Stayed 1 night in Jun 2023
Response from The Charles on 19 Jun 2023
Hi Kate, We are so pleased to hear your stay was enjoyable hopefully we will have you back to stay soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great stay
Stayed 1 night in Jun 2023
Response from The Charles Team on 1 Jul 2023
Hi David, Thank you so much for your great review!We hope to welcome you back in the future.

10/10 Excellent

Alice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from The Charles Team on 8 Jun 2023
Thank you for the great review Alice

8/10 Good

Kathryn L

Stayed 1 night in Jun 2023
Response from The Charles Team on 1 Jul 2023
Thanks for your review!

10/10 Excellent

Joanne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist polite and helpful! The room was clean and a really good size. We ordered room service! The food was amazing.
Stayed 1 night in May 2023
Response from The Charles Team on 9 May 2023
Hi Joanne, Thank you so much for your review!We will pass your kind words on to the rest of the team, and we hope to welcome back to our property in the future.

8/10 Good

Minhaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 2 nights in Apr 2023
Response from The Charles Team on 3 May 2023
Thank you!

4/10 Poor

Anabel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Really disappointed. Very old and dated rooms. The reception and restaurant look gorgeous so you get excited for a lovely modern stay, but then you get into the room and it looks like you are back in the 90's. Tiny Bathroom, door wasn't even painted. Doona was filthy, the sheets were too small for the bed so kept coming undone, and then you ended up with the filthy doona. TV doesn't connect to the internet. No ice in the ice tray. Lounge was dirty. Needed to be aired out, room had a very stale smell.
Response from The Charles Team on 1 May 2023
Hi Anabel, We appreciate the time you have taken to provide us with this feedback. We apologise your stay was not up to our usual high standard. We will take the feedback onboard and ensure our rooms are not left like this again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nicely furnished room, with easy access to Main Street, coffee and restaurants
Stayed 1 night in Apr 2023
Response from The Charles Team on 26 Apr 2023
Hi Richard, Thank you so much for your review!We hope to welcome you back to The Charles in the future.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Late check in option suited us. Breakfast was excellent.
Stayed 1 night in Apr 2023
Response from The Charles Team on 15 Apr 2023
Thank you for your review! We hope to welcome you back to our property in the future.

6/10 Okay

Andrew

Stayed 1 night in Apr 2023
Response from The Charles Team on 15 Apr 2023
Thank you for your review.

10/10 Excellent

Greg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for our family of 6 - little mix up with the room configurations which was immediately rectified on discovery and when we realised we left the towels in the first apartment at 9pm they were more then wonderful and bought some straight up - in all we had an enjoyable stay!
Stayed 1 night in Apr 2023
Response from The Charles Team on 3 Apr 2023
Hi Greg, Thank you so much for your review! We are happy to hear you enjoyed your stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2023
Response from The Charles on 2 Apr 2023
Hi Andrew,Thank you for your feedback! We are so glad you are enjoying your stay.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant one night stay, underwhelming pool
A one night stay. The room was comfortable with aircon and king bed, large flat screen TV. Welcomed pleasantly at reception. Quiet location but walkable distance to town centre. The on-site restaurant at front of property was already fully booked. Sadly, as it was very hot, maintenance of the small pool should be a higher priority.
Stayed 1 night in Mar 2023
Response from The Charles Team on 21 Mar 2023
Hi Joanne,Thanks for your review, we value your feedback and will take that on board. Happy to here your stay was comfortable. Kind regards The Charles team

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of the above
Stayed 1 night in Mar 2023
Response from The Charles Team on 16 Mar 2023
Hi Nandine, Thank you so much for your kind review!

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round clean hotel vlose to the cbd
Stayed 2 nights in Feb 2023
Response from The Charles Team on 28 Feb 2023
Hi Craig, Thank you so much for your review! We hope to welcome you back in the future.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. Staying at the hotel was a good as both of use could enjoy the wine with our meal. Would love to stay and eat again
Stayed 1 night in Feb 2023
Response from The Charles Team on 6 Nov 2023
Hi Sharon, Thank you so much for your review!We hope to welcome you back to our property soon.

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from The Charles Team on 6 Nov 2023
Hi Marty, Thank you so much for your review!

10/10 Excellent

Heather

Stayed 2 nights in Jan 2023
Response from The Charles Team on 16 Mar 2023
Hi Heather, Thank you for your review!

10/10 Excellent

LINDA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the excellent water pressure in the shower and the cleanliness of our room. The air conditioning was quiet and efficient. It would be excellent if the shower had a hand-held shower head.
Stayed 1 night in Jan 2023
Response from Reception Team on 26 Jan 2023
Thank you for your great review! We are so glad you enjoyed your stay!

4/10 Poor

Hassan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was too much lower than our expectation.
Response from The Charles Reception Team on 10 Jan 2023
Hello Hassan,Thanks for your review. We sincerely apologize that your visit with us was not up to standard. If you would like to further discuss this feedback don't hesitate to reach out.

8/10 Good

Cheryl and Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant place to stay on our way through to Melbourne with a lovely restaurant and bar. Attentive staff and clean facilities. The towels were a bit tired.
Response from The Charles Team on 9 Jan 2023
Hi Cheryl, Thank you so much for your kind review. We are glad to hear you enjoyed your stay with us.