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Reviews of The Atlantic Hotel

4 out of 5
The Atlantic Hotel
Dane Road, Newquay, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 210 out of 428 reviews" "
Rating 8 - Good. 155 out of 428 reviews" "
Rating 6 - Okay. 36 out of 428 reviews" "
Rating 4 - Poor. 15 out of 428 reviews" "
Rating 2 - Terrible. 12 out of 428 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

anna, Worthing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Atlantic. Lovely fresh breakfast everyday with choices between cooked and continental. Room spotless and comfortable. Only small down fall was the lift being out of service and we were on the 3rd floor. Apart from that will def be returning in the future.
Stayed 2 nights in Apr 2024

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness
Bar let it down no cocktails run out of spirits staff didn’t want to know.very expensive.
Stayed 3 nights in Mar 2024

6/10 Okay

Howard

Travelled with family
Liked: Staff & service
There was no air circulation whatsoever- no AC or at least a fan. The first room we stayed in 202 one sink kept blocking, and the head board fell as we were getting into bed. Moved to room 205 the following day. The bed had no mattress protection; just an unfitted cover over a pillow top(very concerning and unhygienic). Bar tender was awful not appearing to know what she was doing, and unprofessional. She was never there when we were looking to sit and relax and have a night cap, we had to ask front desk to locate her. Overall the staff at check in; Jamie and Jack who carried our heavy bags to the second floor were super amazing and made our stay a welcome one.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous hotel with wonderful staff . We had such a fabulous time and hope to come back. It made our trip to Cornwall
Stayed 2 nights in Jan 2024

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, friendly and helpful staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food, amazing views, lovely walks Enjoyed the pool. A welcome break Would recommend
Stayed 3 nights in Jan 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Claire

Stayed 4 nights in Dec 2023

8/10 Good

Viola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short but very pleasant. The let down was that having booked a room with a ocean view we arrived to a balcony shut and no keys available... The room was spacious and on first look clean however a stained carpet and "bedspread" were disappointing. Other then that we would recommend this hotel and would stay again. The highlight of our december stay was well kept pool areas which made up for the mentioned shortcomings
Stayed 2 nights in Dec 2023

6/10 Okay

M

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointing and dated
Overall staff were good although I was met with the breakfast staff without cheer - I would have anticipated this was normal except the couple who joined the breakfast room behind me were met with a much warmer welcome and offered drinks and pastries from the buffet which was not offered to me - Breakfast order was incomplete when delivered. Room was average, bed was very comfy and it was quiet although very dated inside. Blinds were inoperable and the shower was terrible. Scalding hot or freezing cold were the 2 options. Drink from the bar was at the high end of the price and had a strange taste, I didn't have another. I had high hopes for this as I normally stay within sight of the Atlantic and thought I'd have a more expensive night.
Stayed 1 night in Dec 2023

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Bill&Carol, Hertfordshire

Travelled with partner
Liked: Staff & service, property conditions & facilities
We spent a week here for our 40th Wedding anniversary. The hotel was fantastic and the food was good even with a limited menu. Spa and sauna were closed due to the restrictions and the lift was out of action. Apart that we had a great holiday. The outside could do with a bit of TLC
Stayed 6 nights in Oct 2020

10/10 Excellent

Dave, Somerset

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a suite for the weekend and were treated like royalty from start to finish.The staff were exceptional under the circumstances of this current virus, and I believe that everyone who goes to this hotel will learn to live in a different but clean and healthy way led by a terrific staff.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was not working, we flagged it and it did not get checked or fixed. One towel in the bathroom was dirty. The bath was also dirty, filled with hair (which was not ours).
Stayed 1 night in Oct 2020

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was everything we expected after reading up on the reviews. As usual the prices were a little steep on certain things as all hotels are. The views more than made up for that particular concern. Would recommend this hotel for a visit.
Stayed 4 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel,great breakfast and service
Lovely stay, staff were all lovely and helpful. We were still able to use the indoor pool by booking a slot with reception which was great. Only slight issuewe had is the wifi didnt work in the evening we checked in but other than that it was great
Stayed 1 night in Sep 2020

4/10 Poor

Greg, Wakefield

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel has damp in the rooms we stayed in, not an expectation of a 4 * Hotel. The room we booked with a sea view wasn't available on arrival and after 1 night they moved us into a partial sea view. Very negative experience and will not stay there again.
Stayed 5 nights in Sep 2020

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

V, England

Travelled with partner
Liked: Staff & service
The staff were very friendly and welcoming. Breakfast had a good variety and was well cooked. However, The Poolside Rooms do not have WiFi, which was a bit disappointing and the carpark quite small. But overall the hotel was in a very good location and worth a visit but could do with refurbishment in the bar area in the main part of the hotel.
Stayed 3 nights in Sep 2020

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
This is a beautiful and impressive hotel and the staff were lovely. It is however in need of some maintenance...very shabby in places. Outdoor pool area was very disappointing, not clean and unswept. Wouldn’t have dipped a toe in. Appreciate its location puts a lot of pressure on the building but this hasn’t seen a kick of paint for some years. Overpriced for the accommodation and don’t think it would get 4* if reviewed at the moment.
Stayed 7 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing break
excellent meals re:covid hygiene was well executed and it felt a safe environment
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Staff excellent will be coming back again
Stayed 2 nights in Sep 2020

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newquay stay.
The hotel was in a great location with a beautiful view of fistral beach and out into the Atlantic ocean.. Our room was on the first floor, with a sea view which was stunning to wake up to. Breakfast in the morning was table served but a great choice of continental or full English. The only downside was the parking, if you come back late you may have to use the car park opposite. Bring earplugs if you're a light sleeper..
Stayed 2 nights in Sep 2020

8/10 Good

Joanne

Liked: Staff & service, property conditions & facilities, room comfort
nice hotel shame about the town
Lovely hotel & great views across the sea. Shame we couldn’t get a reservation for dinner in the restaurant, especially being hotel guests. Just a couple of things in the room could have been cleaner (dirty pedal on bathroom bin) especially with coronavirus at the moment. It’s been a long time since we’ve visited Newquay and the town looked run down & full of chavs. It’s a shame you can’t pick up the hotel and put it in a nicer location.
Stayed 3 nights in Aug 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness
The rooms were filthy and seating was ripped and worn. Our balcony was disgustingp Towels were frayed.
Stayed 5 nights in Aug 2020

2/10 Terrible

Verified traveller

Stayed 5 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Great staff,
Stayed 6 nights in Aug 2020

8/10 Good

sunita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2020

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Place
Absolutely amazing. Not a bad word to say! The hotel is situated in the middle of everything, & the views are amazing. Me and my partner stayed in the pool side room. What a great choice that was, especially waking up every morning overlooking the sea view. Our room was gorgeous. Big room with 2 separate seating areas. One with a table and chairs and the other being a 2 seated leather sofa sitting opposite the TV which was great as u was just coming back to a hotel with a bed in, if that makes sense. Bed was very comfy also. Lastly with the room the bathroom was amazing, especially the bath!! Breakfast was also lovely. The only different thing was because of covid we had to sit at our table and wait for our breakfast to arrive. The service was a bit slow but its to be expected with the amount of people the staff are having to cook for. But yes breakfast was fab with a range to choose from :) Id 100% come back here! Amazing hotel and lovely staff.
Pool side view (weather was foggy)
Room
Bathroom
Beach a walk from the hotel
Stayed 3 nights in Aug 2020

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

JACK

Liked: Cleanliness, staff & service, property conditions & facilities
Seaside break
Wonderful position, great views, characterful building - but one or two areas need attention. Good points: +Amazing location with sea views all around, not far from Fistral beach +Loads of character +Wonderful customer service from friendly and smiling staff members +Comfortable beds +Lovely and quiet +Generally clean and tidy +Good breakfast +Fast wifi Challenges: -Water pressure in the bathroom wasn't the best (other hotels big and small can get this right...) -Caps were missing from the shower controls - so although I could operate the shower it required a very firm grip and I had to guess which one controlled the temperature and which way to turn it so that it wasn't scalding. -The bath was cheap plastic and very small - bizarre given the bathroom would have held a bigger bath easily, and at £300+ per night I'd expect something better. -A few very noticeable stray hairs around the shower. -Several large patches of peeling paintwork in the bedroom. -The fridge was switched on but was completely ineffective - basically the same temperature as the room itself. -At over £300/night (bed and breakfast) the value wasn't all it might have been - in particular, I'd expect a better bathroom.
Stayed 3 nights in Aug 2020

8/10 Good

Alex

Liked: Staff & service, room comfort
Mixed
Amy wasn’t happy the water was too hot. Then I noticed that the walls had mould, the Chandler was falling apart and the lights handing off the wall. Porter was useless don’t know where they found him, he couldn’t work the shower either. Crap “sea view” Second night was superb, room was a lot cleaner and spacious, view was a lot better could see the ocean. Downside more gulls
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2020

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

8/10 Good

Keith

Stayed 3 nights in Jul 2020

8/10 Good

Kev, Stroud, Gloucestershire

Travelled with partner
Liked: Cleanliness, staff & service, amenities
although a little tired & dated in some aspects, the level of service from the staff and the views more than make up for it, an excellent Hotel, food was excellent both breakfast & evening meal and the staff throughout were very welcoming, friendly & gave excellent service..
Stayed 3 nights in Jul 2020

10/10 Excellent

F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Covid respite
Have stayed here a few times and in this current Covid climate I have got to say that they have it sorted. Wouldn't hesitate recommending the Atlantic to anyone who wants good quality accommodation and food. Try out the Silk restaurant
Stayed 2 nights in Jul 2020

8/10 Good

Ivan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A beautiful hotel with stunning surrounding scenery; worth every penny.
Stayed 7 nights in Jul 2020

8/10 Good

M J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Great ocean view and cool pool. Service was great as well.
Stayed 2 nights in Feb 2020
Response from kellyann on 11 Jul 2020
Thank you for your kind review, we look forward to welcoming you back another time. Atlantic Team

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous view and amazing staff on reception and in the restaurant
Stayed 1 night in Feb 2020
Response from kellyann on 1 Mar 2020
thank you for your lovely review Sarah, we are so pleased you had a wonderful stay. I hope we will see you back at the Atlantic hotel soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A romantic valentines weekend
The hotel is beautifully presented. The staff are so friendly, they really make you feel special. The little touches such as rowe petals on the bed and chocolates helped with the romantic experience. I had a couple of minor niggles in the room which were dealt with professionally by the management, this highlighted their commitment to Excellent customer satisfaction. My only negative would be the bathroom for my room, it had a small shower cubical and very small bath that even my 5’2” wife found a little too small for comfort, personally I would have have been happier to have had a larger bath with overhead shower or a larger shower unit with no bath than having both as separate units. But that is my own subjective view. The bed was exquisitely comfortable, we both enjoyed a restful sleep. The inside pool and spa was ideal to aid in the relaxation. Book in advance for the massage and beauty treatment to avoid disappointment. During the stay, we were hit by a storm, but although you could see the trees being blown and the waves crashing on rocks nearby through the windows, the whole hotel was warm and draft free. The Silks restaurant was amazing, again the staff were brilliant and the open kitchen was well organised, producing exquisite meals. We took advantage of the special valentine service, even though the restaurant was very busy, the service was relatively quick and to Michelin star quality. Thank you for a wonderful experience. We will definitely be returning.
Stayed 2 nights in Feb 2020
Response from kellyann on 25 Feb 2020
Thank you Andrew for your lovely review, we are so pleased you enjoyed your romantic Valentines stay. I hope you welcome you back to the Atlantic Hotel soon. Kind regards KellyAnn

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, the room was great, clean with a fantastic view. The staff couldn't be more helpful. Great location at the top of town.
Stayed 1 night in Feb 2020
Response from dm on 16 Feb 2020
thank you so much for your lovely review! We hope to welcome you back again soon. kind regards kellyann