Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Check availability

Reviews of Hilton Minneapolis-St. Paul Airport

3.5 out of 5
Hilton Minneapolis-St. Paul Airport
3800 American Blvd E, Bloomington, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 645 out of 1149 reviews" "
Rating 8 - Good. 258 out of 1149 reviews" "
Rating 6 - Okay. 123 out of 1149 reviews" "
Rating 4 - Poor. 69 out of 1149 reviews" "
Rating 2 - Terrible. 54 out of 1149 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Larry

Travelled with partner
Liked: Property conditions & facilities
Will stay again
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Amenities
The usual trash all over the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get in and out
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Hilton. Staff and amenities were thoughtful. Area was clean and felt very welcoming. Would absolutely recommend to other travelers for business or leisure
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if going to MSP, or coming from. Convenient hotel-airport shuttle service. Good restaurant on site.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
very respectable
Stayed 1 night in Mar 2024

8/10 Good

Anna

Stayed 1 night in Mar 2024

2/10 Terrible

robin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible… stay away
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Oconomowoc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only comment is that the bar area seats do not allow for leg room. you have to sit farther away from the bar or sideways
Stayed 1 night in Mar 2024

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Erna, Seltjarnarnes

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

JON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will say it was kind of weird/ironic when staying at something I would view as a luxury hotel and at the same time a “Reparations conference” is taking place in a conference room at the hotel - so I’m supposed to think I’m staying at a luxury hotel, meanwhile people there hate me for the color of my skin not to mention think I owe them money for the color of theirs - please make better choices Hilton or you will be cancelled as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quick stay before a flight we always stay here always great
Stayed 1 night in Feb 2024

6/10 Okay

Michelle

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
There was no hottub which was disappointing. Staff wasn't very friendly.
Stayed 1 night in Feb 2024
Response from Francis on 26 Feb 2024
I do apologize, we still have a pool, but our hot tub has been closed for a few years now since pre-pandemic times. We have been working with our advertising partners since then to make sure our information is correct.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are very comfortable and the rooms quiet. The only drawback was no airport shuttle for us at 3:45am.
Stayed 1 night in Feb 2024

8/10 Good

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Expedia never sent my reservation to the hotel but the manager was extremely helpful.
Stayed 1 night in Feb 2024

8/10 Good

Kristy, Houston

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Stayed 1 night in Feb 2024

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, staff & service
Specifically booked this hotel to have extended parking for a flight. Was told we could do it because they had to save spaces for an event. Had I known that I wouldn’t have booked there. The bed was horrible and hard. It was so hot in the room and the thermostat didn’t work. Overall not impressed for the amount I paid!!
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport and they had a shuttle at 4 in the morning.
Stayed 1 night in Feb 2024

4/10 Poor

Ron

Travelled with family
Disliked: Staff & service
Hotel that has a free airport shuttle and says parking available made me an assume I could park there for my travel. Misleading and when I asked the staff what I could do they were no help.
Stayed 1 night in Jan 2024
Response from Francis P on 6 Feb 2024
We thank you for staying with us and letting us know about your experience.I apologize that we couldn’t allow you to park while traveling on vacation this time, as our capacity for the number of cars allowed to do so had been reached during the time you wished to go.Much of the time this is not an issue, but we suggest contacting the hotel in advance to check availability to do so, especially during peak travel periods.

6/10 Okay

Christine

Travelled with family and small children
Liked: Staff & service
The pool was neat, wish the hot tubs would have been available. Our room was hot, turned the heat all the way down and was still hot, had to shut off the heat to make it tolerable. The beds were hard but the couch was comfortable. Wish there was a continental breakfast available. Not a terrible stay but could use a few improvements.
Stayed 1 night in Jan 2024
Response from Francis on 29 Jan 2024
Thank you for letting us know about your stay. Unfortunately, we no longer have hot tubs at our property. I will have our maintenance staff look at the HVAC unit in your room to address the temperature issue.

8/10 Good

Daniel

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Natalia

Stayed 1 night in Jan 2024

10/10 Excellent

Rodier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Dana

10/10 Excellent

Dwailen

Stayed 5 nights in Dec 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and reliable shuttle to the airport!
Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 4 Jan 2024
Amy,Thank you for the 5 star review and the kind comments. I will be sure to share this with our team. We look forward to hosting you again in future travels!Stay well.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 5 Jan 2024
Amanda,Thank you so much for the amazing review. The team and I truly appreciate this, and look forward to welcoming you back again soon!Stay well.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Too Hot
We go to hotels mainly to sleep. Studies show that one of the main factors in being able to sleep is a cool room. Although there was a thermostat in the room, there was no control over the temperature. It was too warm, I kept waking up. I arrived exhausted, yet could not get a good night's sleep.
Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 4 Jan 2024
Thank you for taking the time to share your feedback with us. I sincerely apologize that we did not deliver an amazing experience. I certainly understand the importance of a comfortable guest room, and we need to do better. I have forwarded this information over to our Engineering team. I do hope we have an opportunity to host you again in future travels and provide a far better experience.Stay well.

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 4 Jan 2024
Amanda,Thank you for taking the time to share your feedback with us. We truly appreciate it, and we look forward to welcoming you back again soon!Stay well.

6/10 Okay

Shawn

Disliked: Amenities, property conditions & facilities
Big price for an average room. Pleasant and helpful staff. Great restaurant and service.
Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 27 Dec 2023
Shawn,Thank you for the feedback regarding your recent stay. I appreciate the time, and the kind words about our staff and restaurant. I will be certain to pass this along to them. We hope to have the opportunity to host you again in future travels!Stay well.

10/10 Excellent

Jeremy, Weatherford

Stayed 2 nights in Dec 2023

10/10 Excellent

Steven, Harrisburg

Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 27 Dec 2023
Steven,Thank you for the 5 star review. The team and I truly appreciate this, and we look forward to welcoming you back again in future travels!Stay well.

10/10 Excellent

Malek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 27 Dec 2023
Malek,Thank you for providing us with your feedback and the great review. The team and I appreciate this, and we look forward to welcoming you back as our guest in future travels!Stay well.

10/10 Excellent

Bobbi

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 27 Dec 2023
Bobbi,Thank you for the great review. We sincerely appreciate this, and we look forward to having you back as our guest soon!Stay well.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed one night, clean, comfortable and convenient to the airport and had a decent bar and dining.
Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 27 Dec 2023
Angela,Thank you for your great feedback. The team and I truly appreciate this, and we look forward to welcoming you back in future travels!Stay well.

8/10 Good

Frederick

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 5 Dec 2023
Frederick,Thank you for taking the time to share your feedback with us, we truly appreciate it. I do hope we have the opportunity to host you again in future travels!Stay well.

10/10 Excellent

JEFF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often and love the convenience. The staff is friendly and helpful. I noticed that the fire doors on 6th floor wouldn't stay open. Not a problem unless I had mobility problems.
Stayed 1 night in Dec 2023
Response from Jeff Feltes / General Manager on 5 Dec 2023
Jeff,Thank you so much for the amazing review. I am thrilled to hear you enjoyed your stay, and our best in class associates. I certainly apologize for the issues with the fire doors, but I can assure you this is a project we are working on correcting immediately.We hope to host you again in future travels!Stay well.

8/10 Good

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and courteous. The room was clean for the most part, but there was quite a bit of dust behind an end table I pulled out to.plug in my phone charger. It wasn't a game changer for me, but if someone has allergies, it could be an issue. All in all, it was good experience. Nice and close to the airport.
Stayed 1 night in Nov 2023
Response from Jeff Feltes / General Manager on 5 Dec 2023
Tracy,Thank you so much for the feedback. I am thrilled to hear you enjoyed your stay, and I will personally be following up on your additional comments regarding the dust in your room. As a team, we need to do better and we certainly will.We hope to have the opportunity to host you again soon!Stay well.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
......
Stayed 1 night in Nov 2023
Response from Jeff Feltes / General Manager on 5 Dec 2023
Robert,Thank you for the 5 star review. This is greatly appreciated by myself and our team. We look forward to hosting you again soon!Stay well.

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet and easy access to airport. Restaurant could have more options though so we ordered in.
Stayed 1 night in Nov 2023
Response from Jeff Feltes / General Manager on 30 Nov 2023
Ashleigh,Thank you so much for you kind and honest feedback. We are always looking to improve, and this will certainly be taken into consideration. I am thrilled you enjoyed your stay, and we look forward to welcoming you back again soon!Stay well.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeff Feltes / General Manager on 30 Nov 2023
Robert,Thank you for the 5 star review. The team and I truly appreciate this. We look forward to welcoming you back again in future travels!Stay well.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fransis at the front desk was outstanding! I also enjoyed Will @the bar!!
Stayed 1 night in Nov 2023
Response from Jeff Feltes / General Manager on 28 Nov 2023
Stephanie,Thank you so much for the 5 star review, we sincerely appreciate it. I am thrilled you were able to interact with both Francis and Will. They are amazing associates, and we are truly lucky to work along side them both. We look forward to hosting you again in future travels!Stay well.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Close to MSP
During your travels you need to stay at a hotel close to the airport The Hilton Minneapolis-St. Paul Airport should be considered. Airport shuttles start very early in the morning, I caught mind at 4:30AM.
Stayed 1 night in Nov 2023
Response from Jeff Feltes / General Manager on 20 Nov 2023
Edward,Thank you for the outstanding review and great feedback. I am glad that we were able to accommodate your travel needs with our proximity and shuttles to MSP International. We look forward to hosting you again in future travels!Stay well.

8/10 Good

Peter, Juneau

Liked: Cleanliness, staff & service, property conditions & facilities
Noce restaurant for breakfast. I would have appreciated a coffee maker in the room, but there was none.
Stayed 1 night in Nov 2023
Response from Jeff Feltes / General Manager on 9 Nov 2023
Peter,Thank you for taking the time to share your feedback with us. The team and I truly appreciate this. I will follow up on why your room was missing a coffee maker, as this is a standard for all of our guest rooms. I sincerely apologize for this. I do hope we can host you again in future travels.Stay well.