6/10 Okay
Susan, Reno
Travelled with family
6 Apr 2024
Liked: Staff & service
The best part of the stay was the breakfast and the staff in breakfast area - they are wonderful and positive and customer service friendly .
The rooms are in need of an update but the beds weee comfortable and location was easy to walk to most things .
The air conditioner unit in my room was so loud I felt like it was about to break down any second . When our room was serviced - the soap was tossed and not replaced . Also there were known 4 in my room with kids and they only replaced 3 towels. I went to the front desk to ask for soap and an extra towel - the man said I can’t give it to me but will have it sent up to the room. But no one ever came.
Susan
Stayed 2 nights in Apr 2024