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Reviews of Comfort Suites Waco Near University Area

2.5 out of 5
Comfort Suites Waco Near University Area
2700 La Salle Ave, Waco, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 651 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 53 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karla, Brownwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean as well as quiet.would stay again for sure !
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Karla,We are delighted to hear that you enjoyed your stay with us! We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Felicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site, while not particularly scenic is close to Baylor University and has highway access.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Felicia,We are glad you found our location convenient for your visit to Baylor University. Our proximity to the highway also makes it easy to explore the area. We appreciate your feedback and hope you had an enjoyable stay with us.

6/10 Okay

LORI

Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello LORI, We appreciate you choosing our hotel for your stay. If there is anything we can do to improve for your next visit, please don't hesitate to reach out to us directly.

10/10 Excellent

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great break from a long trip from the north. Granddaughter loved the place
Stayed 1 night in Feb 2024
Response from Manager on 15 Apr 2024
Hello April,We're delighted to hear that you and your granddaughter enjoyed your stay with us. Your satisfaction is our priority, and we hope to welcome you back for more memorable experiences in the future.

10/10 Excellent

Stan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. The staff was extremely helpful and friendly. Property was well maintained. I would highly recommend.
Stayed 3 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Stan,Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our customer service, staff, and property. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

6/10 Okay

Ivan, Baytown

I find a few pest.
Stayed 2 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Ivan,We take all feedback seriously and encourage guests to reach out to management regarding any concerns experienced during their stay. Your feedback will help us improve our services for all future guests.

8/10 Good

Steven

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Steven,We're glad to hear you had a pleasant stay with us! Please don't hesitate to contact us directly if you have any feedback to share. We hope to welcome you back soon for an even better experience!

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility and staff. Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello George,We are delighted to hear that you found our facility and staff nice and enjoyed a clean and comfortable stay. Your feedback is important to us, and we appreciate you taking the time to share your experience with us. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Allen

Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
Hello Allen,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please feel free to share them with us directly. We hope to welcome you back again soon!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Linda,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.

8/10 Good

Jennifer

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Jennifer,We're delighted to hear that you had a pleasant stay at our hotel! If you have any further comments or suggestions, please feel free to get in touch with us. We appreciate your support and hope to welcome you back soon!

8/10 Good

Mike

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Mike, We appreciate you staying with us! If you have any feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for an even better experience!

8/10 Good

Veronica

Travelled with family, Business traveller
Liked: Staff & service
Room smelled a little stuffy and weird but nice air was turned on it got better. Breakfast was ok, waffles, eggs, sausage & limited continental items.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Veronica, We appreciate your feedback on the room and breakfast offerings. It's great to hear that the air conditioning helped with the room smell, and you found the breakfast options satisfactory. We value your input and will share it with our team for further improvements.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello James, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Yessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Yessica,We're delighted to hear you found our staff friendly and your room clean during your stay. Your positive feedback is appreciated and we hope you will choose to stay with us again in the future.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Great staff - greeted immediately and had good recommendations for dining. Rooms clean.
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jennifer,We are pleased to hear that you found our staff welcoming and enjoyed our clean rooms. Should you have any further feedback or need assistance, feel free to reach out to our management team directly.

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay
Response from Manager on 9 Mar 2024
Hello Marlena,We're delighted to hear that you enjoyed your time with us! Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely leave reviews following a hotel stay but was so impressed with the Comfort Inn - Waco, that I had to leave one. The property was so immaculately clean - the staff was always making sure the property was clean. Our room was very spacious - with 2 queen beds and a separate small sofa, there was lots of room to relax. The beds were extremely comfortable. I really appreciated that there were extra blankets and pillows available to add to the comfort. With a microwave, refrigerator, full size ironing board and iron and a comfortable desk and chair to work at in the room - we had everything we needed to make our stay very comfortable.
Stayed 4 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Sylvia, We are delighted to hear that you had such a comfortable and enjoyable stay at Comfort Inn - Waco. It's wonderful to know that our clean property, spacious room with extra amenities, and comfortable facilities added to the overall quality of your visit. Your feedback is truly appreciated and we hope to welcome you back again in the future.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Jerry,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Nice breakfast. Close to Baylor.
Stayed 3 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello David,Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that you found our accommodations clean and comfortable, and enjoyed our delicious breakfast. Our convenient location near Baylor adds to the overall convenience of your stay. We appreciate your kind feedback!

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to the Magnolia atractions
Stayed 2 nights in Feb 2024
Response from Manager on 13 Feb 2024
Hello Monica, Thank you for choosing to stay at our hotel near the Magnolia attractions. We appreciate your feedback and are glad that our location was convenient for your visit. If you have any suggestions or further comments about your stay, please feel free to contact our management directly. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Nancy,Thank you for taking the time to share your feedback. We are glad to hear that everything was fine during your stay. We appreciate your support and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Constance,We are delighted to hear that you had an exceptional experience during your stay with us! We always strive to provide our guests with the highest level of comfort and service. If you have any further comments or suggestions, please feel free to reach out to us directly. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Chanda

Travelled with family and small children, Business traveller
The facility was nice. I didn’t like parking in the back (it didn’t feel safe b/c it was too dark).
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Chanda,Thank you for your feedback. We appreciate your compliment about the facility. We understand your concern about parking, and we assure you that your safety is our top priority. We regularly maintain our security measures, including lighting, to provide a secure environment for our guests. Should you have any further concerns, please reach out to our management team directly.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Julie,We are thrilled to hear that you had such a wonderful experience with us! We aim to provide exceptional service and are delighted that we succeeded in doing so during your stay. Thank you for choosing our hotel, and we hope to welcome you back in the future for another outstanding visit.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Dear Guest,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can do to assist you in the future, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 Poor

Armando

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice and helpful but our room was filthy. It smelled like cigarette smoke, there were roach droppings in both sinks and stains on the bed and pillows. Based on that, we skipped breakfast. Parking lot was full of trash. Won't stay here again.
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Armando,Thank you for choosing our hotel for your stay and for sharing your feedback. We appreciate your kind words about our staff and their helpfulness. We apologize for any inconvenience you experienced and are disappointed to hear about the cleanliness issues you encountered. We will share your concerns with our housekeeping team to ensure improvement. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future for a more pleasant stay.

10/10 Excellent

Wayne

Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Wayne,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Markus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Markus,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you rated your experience with a perfect 10. We hope to have the pleasure of welcoming you back in the future for another excellent stay.

8/10 Good

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 16 Dec 2023
Hello Rebekah,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience and appreciate your positive rating. If you have any additional feedback or suggestions, we encourage you to reach out to us directly so we can further enhance your future visits. We look forward to welcoming you back soon.

8/10 Good

Sylvia P

Travelled with family
Liked: Amenities
The hotel was sufficient for a night. The property seems older, and not as kept up as I’d like.
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Sylvia P, Thank you for sharing your feedback on your recent stay. We appreciate your comments about the age of the property and will take them into consideration as we continue to enhance our facilities. If you have any further concerns or suggestions, please don't hesitate to reach out to our management team.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here prior and the staff is always very friendly and helpful. The ladies that work in the breakfast area are always extremely nice and helpful There are some minor issues that could be addressed from a maintenance standpoint, but overall the hotel is in good condition. The one thing I would love to see changed/expanded is the workout room. There is one treadmill, one recumbent bike and one elliptical machine. It would be awesome to have more choices.
Stayed 2 nights in Nov 2023
Response from Manager on 29 Nov 2023
Hello John,Thank you for taking the time to share your feedback with us. We're delighted to hear that our staff provided you with a friendly and helpful experience, especially the ladies in the breakfast area.We appreciate your input regarding the maintenance issues, and we'll ensure that our team addresses them promptly to improve our overall condition.Furthermore, we understand the importance of a well-equipped workout room, and we apologize for any inconvenience caused. We'll certainly take your suggestion into consideration for future improvements to provide a more varied selection for our guests.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and great breakfast
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Janet,Thank you for your positive feedback on our room and breakfast offerings! We are delighted to hear that you enjoyed your stay with us. If you have any further comments or suggestions, we would love to hear them.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Beds were super comfortable and lots of hot water.
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Stanley,Thank you for taking the time to share your positive feedback regarding our helpful and friendly staff, as well as the comfortable beds and ample hot water. We strive to provide exceptional service and a comfortable stay for all our guests. We hope you had a relaxing experience and would be delighted to welcome you back in the future.

8/10 Good

Kose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 3 nights in Nov 2023
Response from Manager on 11 Nov 2023
Hello Kose,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding our convenient location. We strive to provide a convenient and accessible experience for our guests and we are glad to hear that it met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on 9 Nov 2023
Hello Elizabeth,Thank you for taking the time to share your experience with us. We appreciate your exceptional rating and are thrilled to hear that you enjoyed your stay. We strive to provide the highest level of service and it's great to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Martin

Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Martin,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a great experience with us. We strive to provide excellent service and ensure our guests have a comfortable stay. If there is anything we can do to make your next stay even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 4 Nov 2023
Hello Dana,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you had such a fantastic experience at our hotel. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future for another exceptional stay.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello Jessica,Thank you for taking the time to leave us a review. We appreciate your feedback and are thrilled to hear that you had such a wonderful experience during your stay with us. It was our pleasure to provide you with excellent service. We hope to welcome you back again in the future for another memorable stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello Robert,Thank you for taking the time to provide feedback on your recent stay. We are glad to hear that you had such a wonderful experience at our hotel. Your satisfaction is our top priority and we strive to provide exceptional service to all of our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Brett, ILDERTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean and comfortable. Friendly staff. Close to attractions and dining. Good value for your money. Nice breakfast buffet, good selections. First time staying and we would stay again.
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Brett,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our hotel clean, comfortable, and conveniently located. We look forward to welcoming you back on your next visit.

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Drew,Thank you so much for your amazing rating! We're thrilled to hear that you had such a fantastic experience with us. We can't wait to welcome you back again in the future for another memorable stay!

10/10 Excellent

Erika

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Erika,Thank you for your 5-star rating! We're delighted to know that you had a great experience with us. We hope to welcome you back soon.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wary kind.
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello George,Thank you for your kind feedback about our staff. We strive to provide excellent service to all our guests and we are glad to hear that we met your expectations. I hope we get to serve you again in your future stays and amaze you again.

10/10 Excellent

EDGAR

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and great location
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello EDGAR,Thank you for your kind words! We're thrilled to hear that you enjoyed our service and found our location convenient. We look forward to welcoming you back soon!

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across from Magnolia Table and only 2 miles from the Silos and the Magnolia marketplace. Easy to get in and out of with a couple of close Resturaunt. Price was reasonable.
Stayed 3 nights in Oct 2023
Response from Manager on 24 Oct 2023
Hello Linda,We're glad to hear that you found our hotel conveniently located near Magnolia Table and the Silos. We strive to provide reasonable prices and a comfortable stay. Looking forward to welcoming you back!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello Daniel,Thank you for your exceptional review! We are thrilled to have exceeded your expectations and look forward to welcoming you back in the future.

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the evening crew at the desk. They were so kind and helpful. Thank you for making our stay fun.
Stayed 2 nights in Oct 2023
Response from Manager on 19 Oct 2023
Hello Troy,Thank you for your kind words! We're delighted to hear that our evening crew provided you with excellent service. It was our pleasure to make your stay enjoyable. We hope to welcome you back soon!

10/10 Excellent

Dana

Stayed 1 night in Oct 2023
Response from Manager on 17 Oct 2023
Hello Dana,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations during your stay. We look forward to welcoming you back soon!

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and cozy!
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Sonya,Thank you for your kind words! We strive to maintain a high level of cleanliness and comfort for all of our guests. We hope to welcome you back soon!