For last 5 years, I travelled to Vitoria, Brazil once or twice a year and I stayed at Golden Tulip Hotel all the time. Hotel is at great location, with spacious rooms and good food and view. The price is very reasonable. However, I don't know why but English speaking skills of Hotel staff is getting worse and worse every year. Besides the front desk, I cannot communicate with anybody. At the restaurant, when i call room-service - nobody speaks English. It was tiring and frustrating. Plus, WIFI was a joke. For 3 days, I was not able to get access to WIFI with my room number and name as login + password. One of the kind staff gave me some internal login id and password which worked great with laptop but not with my iphone for 3 days. Plus, having no WIFI on lobby floor and restaurant area is also joke and I know it is intentional - wifi device cannot be out of service for 3 days. Honestly, this would be my last visit after 5 years. This year, I am travelling to Vitoria again in August, and will choose another hotel.