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Reviews of Ibis Valparaiso

3.5 out of 5
Ibis Valparaiso
Av Errazuriz 811, Valparaiso, Valparaiso

Reviews

8.0

Very good

Rating 10 - Excellent. 264 out of 783 reviews" "
Rating 8 - Good. 347 out of 783 reviews" "
Rating 6 - Okay. 101 out of 783 reviews" "
Rating 4 - Poor. 38 out of 783 reviews" "
Rating 2 - Terrible. 33 out of 783 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

Rafael

Stayed 2 nights in Aug 2023

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well located. It is near the metro station Puerto and it is a few steps from los cerros and the port area. It is fairly clean and the staff is friendly.
Stayed 5 nights in Jul 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for a hotel near the port and easy walking access to Old Town area. Staff was friendly. Amenities were rather spartan (no phone, shampoo, or glass in room), however unit was clean and comfortable
Stayed 1 night in Feb 2023

6/10 Okay

Leyla, Dallas

Liked: Staff & service
It is bare minimum hotel. I would say even below that. Carpets on the floor so filthy I didn’t even want to step on it. Surrounding is not good either. Supermarket is right next to hotel almost. That was good. Electric outlets are very different with 3 prongs.I could get only 1 from the office. I bought 2 from a store I was passing. I have stayed many times in Ibis in France. It doesn’t come close enough. The reason I chose this hotel it is right at the pier but didn’t know our ship was docked far away. The reason I chose this hotel it is right at the pier but didn’t know our ship was docked far away. Any way, would be okay if staying one night.
Stayed 2 nights in Feb 2023

10/10 Excellent

Shirley

Stayed 1 night in Feb 2023

10/10 Excellent

Wei

Stayed 1 night in Jan 2023

10/10 Excellent

Danilo

Stayed 2 nights in Jan 2023

8/10 Good

Barbara Jo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed at all
Terrible service. Washroom sink sprayed water when tried to use it. Shower did not work properly. Overall not worth the money at all.
Stayed 3 nights in Jan 2023

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff helpful, close to tourist things, an easy walk

10/10 Excellent

jason

10/10 Excellent

ANDREJA, Fair Oaks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Fernando L.

Stayed 3 nights in Dec 2022

10/10 Excellent

Ramiro

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and near to the train station and cerro arregle

8/10 Good

Maria

Liked: Staff & service, amenities, property conditions & facilities
The coast line and views from the hotel were amazing!

8/10 Good

Julia, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and very helpful. The property was clean and comfortable and very central to the downtown old quarter.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and clean hotel with friendly staff. Central location to get to subway, restaurants, shops, etc. only downside was the late night club across the street.

4/10 Poor

Gillian

Stayed 1 night in Aug 2022

6/10 Okay

Daebong

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
ok
Stayed 6 nights in Jun 2022

8/10 Good

Edith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They did not leave enough towels for us. The receptionist was very rude
Stayed 2 nights in May 2022

10/10 Excellent

Keith

Stayed 2 nights in Mar 2022

6/10 Okay

TERESA

Liked: Room comfort
Disappointing
Good location but poor service. Keys kept failing to open door so up and down to reception to replace key. Very annoying. Poor quality bedding and towels (too worn out with unpleasant smell) Changed room but no better quality.
Stayed 4 nights in Mar 2022

2/10 Terrible

Francisco

Stayed 2 nights in Jan 2022

10/10 Excellent

Cary, PASADENA

Stayed 1 night in Jan 2022

10/10 Excellent

Cary, PASADENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, although the port can be noisy sometimes. Simple rooms but very clean. Bed was very comfortable.
Stayed 3 nights in Dec 2021

10/10 Excellent

Rene

Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensational staff that assisted with lost luggage from the airlines. Organisation of transport to San Antonio. Genuine and very helpful staff.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was a suspension of the water without notification while I was in the bathroom
Stayed 2 nights in Feb 2020

8/10 Good

Jo-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant smell in room on first entering but it faded away so whether it was the deodoriser not certain. Apart from that very pleasant room though a bit noisy from doors opening and closing. Room was comfortable for the night and in central location to attractions. Overall 6/10
Stayed 1 night in Feb 2020

10/10 Excellent

Mike, Ottawa Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for walking the ceros, clean, quiet with comfortable beds. Staff was excellent and very helpful. Breakfast was good, with non-ending entertainment watching little kids use the automatic pancake maker.
Stayed 2 nights in Feb 2020

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day
Beautiful city
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly Staff, Great location.
Very helpful staff. Decent room. The towels were a little old. Clean. The location was amazing, and the city of Valparaiso is one of the best and most fun to explore in the world.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Sandra, Canada

Travelled with family
Disliked: Amenities, property conditions & facilities
Handicap washroom in accessible room but room far to small to easily accommodate a wheelchair. Basically clean rooms but require a deep clean as does public washrooms. First mornings breakfast was good but second morning was lacking - no pancakes or pastries.
Stayed 2 nights in Dec 2019

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Valparaiso
2 night stay in Valparaiso. Hotel location is fine, on the dock, but not too far to walk anywhere. Was allocated a room on the fifth floor, overlooking the harbour/town, but a club (disco) made noise all night long until 4.00am which made sleep absolutely impossible. Requested a change of room the next morning and was moved within 30 minutes without any hassle. Big room, but absolutely no extras whatsoever, not even a glass I'm the bathroom, and tiny sachets of shampoo. Breakfast just barely ok. Limited hot items, and poor quality juice and coffee. I have given a reasonable score based on being moved rooms without any question, but if that had not happened I think my scoring would have been alot lower.
Stayed 2 nights in Nov 2019

10/10 Excellent

Charles

Stayed 4 nights in Nov 2019

8/10 Good

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valparaiso, a city which offers a visual feast.
I chose the IBIS purely on the basis of its central location in the Port of Valparaiso. It was modern, the rooms were large and the staff were extremely helpful, with the added bonus that they spoke English. I read a great deal online about the location and that safety Of the individual was a possible issue . Complete nonsense and I found no evidence of crime. Valparaíso is definitely a no 1 location to visit, not once but deserves another visit as it offers So much in terms of interesting architecture and art.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome value and location. A stones throw from all the colourful streets Room was comfortable.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Really good value for money and room was comfortable. Recommend
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Overall the Hotel is fine. Now if you plan to include breakfast on your reservation I would like to advice that staff will start removing food 45 minutes before cut off time. Coffee is cold, I requesated some eggs and the kitchen staff was rude Also some of the items are not very fresh,
Stayed 1 night in Sep 2019

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Mervin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, affordable hotel
This hotel was exactly what I expect from an Ibis. Convenient, comfortable, and affordable. Breakfast was good and plentiful.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No tienen frigobar. hay que ir a la recepción por agua embotellada. La aislación acustica es baja, se escuchaba roncar al vecino de habitación.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

2/10 Terrible

Lam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very upset with this hotel. The story goes like this: First of all, I made an error, I admite it. I was looking for an hotel in Viña del Mar because we were staying there from June 23rd to June 24th. It was absolutely my fault that I booked the wrong date (July 23,2019), so I decided to contact Expedia to see if we could make a change (we were not expecting to do it as free, we were going to pay if it was needed). Expedia’s Customer service was incredible, patient, and gave an amazing service. They told us they were going to contact IBIS Hotel, but they got no answer. I called Expedia almost 5 times in a day for almost a month, and they have gotten no answer. When IBIS finally answered, they told them that they would not make any change, that we were responsible for that money WASTED. IBIS gave us two options: stay that night we’ve accidentally booked or gave it to another person. I was ashamed and angry because we lost almost $200. Fortunately, we found an Airbnb to spend that night. Obviously, I’m not EVER going to stay in another IBIS in my life...HORRIBLE SERVICE.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
The heating works well, they forget to turn it on. They are very friendly. They forgot to give me a wake up call. It is very clean, comfortable and by far the best hotel in Valparaiso.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, very clean, friendly staff. The heating did not work in some rooms. The forgot to give me a wake up call as requested.
Stayed 2 nights in Jul 2019