Reception
Check availability

Reviews of Hotel Cassinetta

3 out of 5
Hotel Cassinetta
José Francisco Vergara 227, Recreo, Vina del Mar, Valparaiso

Reviews

9.4

Exceptional

Rating 10 - Excellent. 55 out of 68 reviews" "
Rating 8 - Good. 9 out of 68 reviews" "
Rating 6 - Okay. 3 out of 68 reviews" "
Rating 4 - Poor. 0 out of 68 reviews" "
Rating 2 - Terrible. 1 out of 68 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful. The location in Viña is excellent, as it is in a quiet neighborhood, yet within walking distance of the beach and shopping.
Stayed 4 nights in Apr 2019

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint boutique accommodations
What a lovely stay. Service was amazing. Great breakfast. Elizabeth and Jose helped us with transport and where to eat. I highly recommend
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cozy hotel in a nice & convenient part of Vina del Mar. Refurbished about 5 years, it has an old world feel with new furniture & other modern "workings". I liked it so much better than a large chain hotel. We walked everywhere, easily took the train to Valparaiso (station is close by), and found delicious restaurants close by. Quite a find!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is difficult to to find, but the surrounding is nice, during the day you can walk, but at night taxi might be better
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Judy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice reasonably priced boutique hotel (Inn) in Vina del Mar. It has a very comfortable common sitting room that can be used by guests to read and enjoy a glass of wine after a day of sight seeing. Breakfast was included and was a very well stocked buffet with high quality food. The staff on the front desk are very nice and extremely helpful. Location was good and easy walk to the bus stop and metro station. The beach was also walkable (about a 20 min easy walk....mostly flat). There are a number of restaurants about a 15 min walk away however on our second last night we found a small pizza and pasta place that had just opened that serves all homemade food. It is at the top of the street (a 5 min walk away) and is owned by two young ladies. One is Chilean and the other is Italian and they both speak english. It was so good we went there twice. Highly reccomend Hotel Cassinetta.
Stayed 4 nights in Nov 2018

10/10 Excellent

Dave, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel, close to beach, good restaurants and immaculately clean. Breakfast was excellent, and staff was extremely helpful and friendly.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at Embassy
This hotel is a well kept jewel. We have been traveling for 2 weeks across Chile and Argentina and this find was what we needed. It was quiet nights sleep. The staff was helpful but not intrusive. The breakfast was homemade, special order, what we wanted not buffet. There is no elevator but stairs were wide and easy to move through. Nice, safe neighborhood to walk around.
Stayed 2 nights in Mar 2018

10/10 Excellent

Anne, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Hotel
The hotel was lovely - it used to be the Syrian Embassy building. Nice sitting room and outdoor space.
Stayed 2 nights in Jan 2018
Response from F. González Front Desk Manager on 5 Feb 2018
Thanks Anne for your time to write about your stay at Hotel Cassinetta. Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a noisy toilet and barking neighborhood dogs are our only bothersome comments airport transfer arranged for us. staff is excellent.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an oasis
we could not have enjoyed our stay more. the staff went out of their way to provide services and information that we needed. we were a group of 10 friends and were able to use the beautiful garden to visit. the buffet breakfast was delicious and the house itself made one feel at home. Two tours were taken as a result of brochures in the lobby. Both were excellent!

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel on a quiet street in Viña del Mar
The staff (especially Andreas) was great and extremely helpful! The hotel was on a quiet street very conveniently located to the beach and town. Definitely would recommend staying at Cassinetta!

10/10 Excellent

John, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice small boutique hotel
Very clean and lovely small hotel in a residential neighborhood with friendly stsff and good breakfast. They will do your eggs other than scrambled if you ask. Secured parking. Very clean and spacious room, and lovely sitting room in lobby.

10/10 Excellent

Michael, Puyallup, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very very Special Hotel.
We stayed for three nights before a Cruise and wish that we had stayed a few day more. Great Location... located in residential neighborhood, but only a 10 minute walk to Via del Mar. Quite and safe area. Friendly staff.. very helpful as to things to do and places to go. Via del Mar is where all the action, food, and entertainment is.. We loved the room on the third floor. Staff took our luggage to our room and collected it when we were ready to go to our cruise ship. Taxis are cheap, but not required for anything , but the port. We had a great stay, they also have a family room downstairs that has 24 hour tea & coffee... could always find a snack on the table..very nice.

10/10 Excellent

Kelly, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel with very helpful staff, great public spaces and very spacious rooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful, sunny, clean hotel. Located in a quiet area but easy to walk to the main areas and metro. Staff was always friendly and helpful.

10/10 Excellent

Pat, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Boutique Hotel stayed one night Jan 17, 2016
Nice Boutique Hotel within walking distance to downtown Valparaiso shopping, restaurants and the beach. Room was on the main floor and was quiet and clean. Staff are very friendly and spoke good English. Complimentary breakfast had a choice of several items and was very delicious. Staff recommended a tour of Valparaiso which was very interesting. Hotel made all the arrangements. Guide was very knowledgeable and spoke English well. Picked up and dropped off at front door of Hotel. Only 4 people in the group and the guide took us to see things that other large tours would not. Hotel made all arrangements for our transportation from Santiago Airport to Hotel in Vina del Mar and also from Hotel to the cruise dock.

10/10 Excellent

Jerika, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome botique hotel
Great service and location. This was really a hidden gem!

10/10 Excellent

Margaret, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Boutique Hotel
Hotel Cassinetta was everything we hoped for and more than lived up to the comments on expedia.ca website. The hotel and staff were delightful and the location excellent for a walk to the Centre and Municipal Gardens of Vina del Mar. The arrangements made for our pick up at the airport in Santiago were excellent as was the excursion we took to Casablanca and Isle Negra as well as the transfer to the Cruise Terminal in Valparaiso. The buffet breakfast in the lovely garden room was quite satisfactory. We intend to take advantage of this warm welcoming environment for a longer stay should health and age allow us to return to Chile in the future. A special advantage is Marcos's excellent English for non-Spanish guests.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok nice boitique hotel , but needs at least some kind of room service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy to walk to beach area.
Staff was great, No problem with English?Spanish barrier. Rooms were quiet. Safe Location

10/10 Excellent

Russ, Dallas/Fort Worth Texas

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice place and good locations for walking to town.

10/10 Excellent

Elsa, S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is THE place to stay in Viña del Mar
Viña del mar is beautiful but also loud and crowded. If you don't mind not having a view to the ocean this place is perfect! Gorgeous, clean, great service, wonderful breakfast (always included), quiet and an easy walk to the beach and main attractions. You can take a local bus to visit Valparaiso and be there in 15 mins. Great experience, amazing value!

10/10 Excellent

Susan, Ephraim, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stah Here!
This was a gem of a hotel, a lovely, quiet European-style small hotel tucked into a neighborhood. There is no elevator, but staff carried out luggage to our rooms. The decor is tasteful, good art on the walls, new furniture in the rooms, comfortable gathering rooms, lovely garden. The hotel is close to really spectacular beaches and ocean views, as well as the downtown with restaurants and tourist sites. The breakfast was delicious, including fresh-baked rolls and croissants. Our only regret was that we weren't staying longer.

10/10 Excellent

Monty, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten path!
Do to a problem with another hotel, I had to quickly find another one. This one was close to the area I wanted, and although not near the beach, it seemed to be a nice hotel. We arrived and service was incredible. So friendly and willing to accommodate us. They gave us restaurant recommendations, directions, tourist destinations and more. The location is off the beaten path, and thus it is very, very quiet. The only very minor issue is that on the 3rd floor, the hot water takes a while to warm up in the morning. But this was very minor. Breakfast was very good and served either as a buffet or in some cases, your room. If you want to be in Vina del Mar, this is the location. Everything was within walking distance.

10/10 Excellent

Elizabeth, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
This hotel was wonderful. Great price, safe location & great staff!

10/10 Excellent

Don and Helen, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attractive Hotel
We had a lovely 3night stay. Only 2things bothered us. Noisy dogs in the neighbourhood, something out of hotel's control, and lack of kettle in the room. This is a lovely renovated house. The bed was so comfortable, and the whole place was spotless. The staff were very obliging with jugs of boiling water when we needed it. They use an excellent taxi service as well. Good cars and polite drivers, all fairly priced.

10/10 Excellent

Bárbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hospedaje
Muy buen servicio y ubicación
Stayed 1 night in Feb 2019

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
De hotel boutique, nada. Simplemente una casa
Pagamos por una habitación superior y recibimos una habitación en el último piso x escalera, la tv tenía mucha interferencia y se veia mal. En la recepción nos dijeron que lamentablemente se veia mal. En el cuarto de baño ni habia donde poner el jabón o el shampoo en el suelo, osea que había que agacharse cada vez que uno se tenia que enjabonar. No había gorra de ducha para el pelo, estuvimos 5 noches. Un desastre. El último día no pusieron ni shampoo ni jabón para el cuerpo. Prometieron cambiar a otra habitación pero no lo hicieron a pesar de que el hotel estaba vacío. Una estafa. No volvería ni lo recomendaría. Pésimo.
Stayed 4 nights in Feb 2019

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opinion
Lindo hotel, limpio, buen servicio y excelente ubicación.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Boutique Hotel in Strand und Zentrumsnaehe
Stayed 7 nights in Dec 2018

10/10 Excellent

Wolfgang

Das Hotel liegt super und die Zimmer sind toll
Stayed 1 night in Sep 2018

10/10 Excellent

Tatiana, Caraguatatuba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel!!!
Funcionários atenciosos, lugar incrível, foi uma escolha excelente!!! Recomendamos.
Stayed 2 nights in Jul 2018

8/10 Good

Didier, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympathique
Personnel sympathique accueillant Dans un cadre agréable et moderne
Stayed 2 nights in Apr 2018

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Botique Hotel!!!!
Das bei weitem beste der 7 Hotels, die wir in unserer Südamerikatour benutztem
Stayed 4 nights in Mar 2018

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from F. González Front Desk Manager on 5 Feb 2018
Dear guest, Thank you for your feedback. We are happy to know that you enjoyed your time at Hotel Cassinetta.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from F. González Front Desk Manager on 5 Feb 2018
Thank you for your feedback! It was a pleasure to have you at Hotel Cassinetta.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sossego.
Lugar tranquilo e silencioso, hotel bem cuidado e equipe muito simpática.
Stayed 2 nights in Dec 2017
Muchas Gracias por su comentario. Hasta la próxima!

8/10 Good

Samuel Andres

Liked: Cleanliness, property conditions & facilities, room comfort
Confortable para relajarse en una ciudad saturada
Muy lindo hotel, pulcro y bien decorado, confortable y ubicado en un área tranquila, aunque algo solitaria... Para el valor, es imprescindible que mejore la presentación y variedad de su desayuno, algo que sin duda debe mejorar.

8/10 Good

nelson

Liked: Cleanliness, staff & service, property conditions & facilities
muito boa
HOTEL COM BOA ESTRUTURA, BONS QUARTOS E CONFORTAVEIS, LOCALIZAÇÃO ÓTIMA

10/10 Excellent

Sabrina, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
El servicio fue muy bueno, muy atentos siempre en brindar ayuda en cuanto a ubicaciones o conocer lugares turísticos. Muy buenos todos los servicios en general: la habitación, el desayuno, lugares comunes. Uno se siente como en su casa. Muy buena experiencia.

8/10 Good

claudia Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención. Faltaría servicio de almuerzo o cena.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Too much noise
Pros: Hotel staff was very accommodating. Breakfast was good and the buffet had a large enough variety. Rather quite neighborhood with good connection to the city center. Cons: The 2 rooms on the ground floor lack privacy and are very noisy due to their proximity to the reception; we weren’t only woken up by hotel guests entering the hotel during the night/early morning (by ringing a bell), but also at 7 AM by noises made by staff (which is especially unpleasant as we stayed during a weekend). Personally we found the noise to be unacceptable for the price we paid so we definitely wouldn’t recommend the rooms on the ground floor.

10/10 Excellent

Inmaculada, Cáceres, SPAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy familiar y confortable.
Estancia de una semana en un ambiente muy familiar por parte del hotel, prestándose a cualquier necesidad. Tuvimos una salita para poder trabajar. Un menú de desayuno suficientemente extenso para un hotel de pocas habitaciones. La habitación limpia, grande, de aspecto muy acogedor. Cuarto de baño limpio y suficientemente grande también. De los mejores hoteles en los que hemos estado.

8/10 Good

Claudia, Paderborn, NRW

Liked: Staff & service, property conditions & facilities, room comfort
nettes, kleines Boutiquehotel
Wir haben hier einen Zwischenstop auf unserer Südamerika-Rundreise gemacht.

10/10 Excellent

Somos Brasileir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradável para ficar.
Fomos muito bem atendidos. O café da manhã é perfeito!

6/10 Okay

wesley, Manhuaçu

Liked: Cleanliness
Disliked: Staff & service
Bed and breakfast, não é um hotel.
Bom quarto, mas com café muito limitado e serviço fraco

10/10 Excellent

yadira, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy bien
muy buena opcion

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lindo Hotel
Muy bien. Lamentablemente la habitación estaba fría y tuvimos que usar la calefacción del sistema de aire acondicionado (muy ruidoso y fuerte) para calentar la habitación. También tuvimos un tema con la tarifa que no fue cómodo al hacer el check out.