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Reviews of Grand Hotel Kempinski Vilnius

5 out of 5
Grand Hotel Kempinski Vilnius
Universiteto Street 14, Vilnius

Reviews

9.8

Exceptional

Rating 10 - Excellent. 449 out of 499 reviews" "
Rating 8 - Good. 41 out of 499 reviews" "
Rating 6 - Okay. 3 out of 499 reviews" "
Rating 4 - Poor. 3 out of 499 reviews" "
Rating 2 - Terrible. 3 out of 499 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 6 Apr 2024
Dear Esteemed Luis, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Esteemed Philip, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you to the true Kempinski luxury. Yours Sincerely

10/10 Excellent

Anthony, Dubai

Stayed 4 nights in Dec 2023
Response from Kai Schukowski General Manager on 28 Dec 2023
Dear Esteemed Anthony, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

10/10 Excellent

Raymond, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all very polite and professional. The Christmas decorations in the lobby were 1st class!
Stayed 3 nights in Dec 2023
Response from Kai Schukowski General Manager on 28 Dec 2023
Dear Esteemed Raymond, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

10/10 Excellent

HAIM, Omer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect but the bathroom not adequate. No proper shower. Going in and out the bathtub was not safe without handles and no step up. No curtain in the tub either. Service and. Cleaning beyond the norm
Stayed 7 nights in Dec 2023
Response from Yours Sincerely, Kai Schukowski General Manager on 22 Dec 2023
Dear Esteemed Guest, Thank you for taking the time to share your experience. We appreciate your feedback and your comments were noted and will be discussed during the next management meeting. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you to the true Kempinski luxury. Yours Sincerely

8/10 Good

Cepta

Stayed 3 nights in Dec 2023
Response from Kai Schukowski General Manager on 22 Dec 2023
Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was enjoyable. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

10/10 Excellent

Ahmad

Stayed 4 nights in Nov 2023
Response from Kai Schukowski General Manager on 3 Dec 2023
Dear Esteemed Ahmad, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

10/10 Excellent

Ruby

Liked: Staff & service, property conditions & facilities, room comfort
Location and service are the reasons to stay here. Room was very comfortable. Front desk staff and restaurant service excelled. Housecleaning has room for improvement in an upscale hotel like this. We would definitely stay again.
Stayed 3 nights in Oct 2023
Response from Kai Schukowski General Manager on 23 Oct 2023
Dear Esteemed Ruby, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ricardas Uzenas on 5 Oct 2023
Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

Yasser

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Sep 2023
Response from Ricardas Uzenas on 2 Oct 2023
Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

Birute

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ricardas Uzenas on 2 Oct 2023
Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

Gad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Aug 2023
Response from General Manager on 30 Aug 2023
Dear Esteemed Gad, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

MASSIMO

Travelled with family
The food is very bad
Stayed 4 nights in Jul 2023
Response from Kai Schukowski General Manager on 25 Jul 2023
Dear Esteemed MassimoThank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for completing our Guests' Satisfaction Survey. It is our absolute pleasure to learn through your recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Please kindly be informed that all the comments are very valuable for us in order to improve our quality and the guest's satisfaction. Please accept our apologies since our food didn't meet your expectations, and your comment will be addressed to the team during the next management meeting. We want to thank you for your honest feedback and we look forward to welcoming you back soon. Yours Sincerely,

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kai Schukowski General Manager on 25 Jul 2023
Dear Esteemed Cameron, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfect. On behalf of the entire team, we are looking forward to welcoming you back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely,

10/10 Excellent

Evert, HOUSTON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to spend your stay in Vilnius. Centrally located, great hospitality, pleasant amenities, and attention to detail.
Stayed 1 night in Jul 2023
Response from Kai Schukowski General Manager on 20 Jul 2023
Dear Esteemed Evert Thank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for completing our Guests' Satisfaction Survey. It is our absolute pleasure to learn through your recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality. We want to thank you for your honest feedback and we look forward to welcoming you back soon. Yours Sincerely,

10/10 Excellent

Jussi

Stayed 2 nights in May 2023
Response from Ricardas Uzenas on 16 May 2023
Dear Esteemed Jussi, Thank you for taking the time to share your experience. It is truly heartwarming to see that your experience with us was perfection. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

Andrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ricardas Uzenas on 8 May 2023
Dear Esteemed Guest, Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you had a superb stay at our hotel and that our staff went above and beyond to make your visit memorable. It's always our goal to provide exceptional service and amenities, and we're thrilled that we were able to exceed your expectations. We appreciate your kind words and we hope to have the pleasure of welcoming you back in the near future for another fantastic stay.Warm regards,Kai SchukowskiGeneral Manager

4/10 Poor

AHMAD

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No 5 star service, no body helps me with luggage, the service response was too slow you need to ask so many times to get what you need. Also a wired action happed in the breakfast restaurant, fist the waiter refused to provide us a nice table even the restaurant was quite empty in a reason that the restaurant is reserved which we found after that is not true , secondly she ask us to leave before finishing our breakfast in a reason she want to clean the restaurant even there are other people and also its 5 minutes before the closing. I am un happy and disappointed
Stayed 2 nights in Apr 2023
Response from Ricardas Uzenas on 24 Apr 2023
Dear valued guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We are sorry to hear that your experience did not meet your expectations and that you encountered some issues with our service.We apologize for any inconvenience caused by the lack of assistance with your luggage and the slow service you experienced. We strive to provide exceptional service to all of our guests and it's disappointing to hear that we fell short in this regard. We have shared your feedback with our team and we will take steps to improve our service going forward.We appreciate your feedback and we hope that you will consider staying with us again. Please do not hesitate to contact us if there is anything we can do to make your next stay more comfortable.Best regards,Kai SchukowskiGeneral Manager

10/10 Excellent

vilius

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of cathedral and Gediminas hill is magical at night.
Stayed 1 night in Apr 2023
Response from Ricardas Uzenas on 12 Apr 2023
Dear Esteemed Guest, Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you had a superb stay at our hotel and that our staff went above and beyond to make your visit memorable. It's always our goal to provide exceptional service and amenities, and we're thrilled that we were able to exceed your expectations. We appreciate your kind words and are glad to know that you considered extending your stay with us. We hope to have the pleasure of welcoming you back in the near future for another fantastic stay.Warm regards,Kai SchukowskiGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel and staff
Outstanding hotel, staff were superb too. I really enjoyed my stay. Its the first hotel in 20 years of travelling that I seriously considered extending my stay for a few more days, but alas my schedule would not allow.
Stayed 2 nights in Mar 2023
Response from Ricardas Uzenas on 31 Mar 2023
Dear Esteemed Andrew ,Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you had a superb stay at our hotel and that our staff went above and beyond to make your visit memorable.It's always our goal to provide exceptional service and amenities, and we're thrilled that we were able to exceed your expectations. We appreciate your kind words and are glad to know that you considered extending your stay with us.We hope to have the pleasure of welcoming you back in the near future for another fantastic stay.Warm regards,Kai SchukowskiGeneral Manager

4/10 Poor

Ian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Kempinski service is worse than a 1 star hotel.
Service was very bad, the room was extremely cold and spooky even when thr heating was turned to maximum. Ordered room service and get thr order wrong twice, delivered the wrong food. There was also no help with luggage even though we are with a small baby and lots of luggage.
Stayed 1 night in Oct 2022
Response from Yours Sincerely, Kai Schukowski General Manager on 26 Oct 2022
Dear Esteemed Ian Thank you for taking the time to review your stay at Grand Hotel Kempinski Vilnius. We do appreciate your honest and detailed feedback. However, we take all feedback very seriously, whether it be positive or negative, therefore we would like to kindly inform you that your comments were noted and this issue will be discussed in a future management meeting. Once again thank you for sharing your experience with us and we truly hope that the next time in Vilnius will be flawless.

10/10 Excellent

Amal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, super clean and well-maintained. Rooms tastefully furnished and decorated and clean. Excellent central location, with all major sights within walking distance. Staff incredibly attentive and good. Food at restaurant excellent. Highly recommend.
Stayed 1 night in Sep 2022
Response from Kai Schukowski General Manager on 7 Oct 2022
Dear Esteemed Amal, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfect. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely,

10/10 Excellent

Óli

Stayed 2 nights in Sep 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive hotel with a lovely spa and restaurant. Room was nice although being on the top floor there were sloped ceilings which may be more of an issue for taller people. Service and food in the restaurant was very good (excellent breakfast too), staff at check in were friendly and helpful (pointing out things to visit in Vilnius). Spa was very good although a bit slippery around the pool and the main pool is pretty deep in places. Jacuzzi and sauna are excellent though. Room was very clean and well appointed. Lobby is also impressive and you get a nice view by the window in the restaurant of cathedral square. Well located in the town and the city overall is easily walkable.
Stayed 2 nights in Sep 2022
Response from Kai Schukowski General Manager on 26 Sept 2022
Dear Mr JamesThank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for completing our Guests' Satisfaction Survey. It is our absolute pleasure to learn through your recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality.We want to thank you for your honest feedback and we look forward to welcoming you back soon. Yours Sincerely,

10/10 Excellent

Raimundas Augustinas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of the Old Town close to shopping, restaurants and museums. Hotel staff was exceptionally courteous and eager to assist. Hotel was immaculate. Will absolutely stay here on future visits.
Stayed 1 night in Aug 2022
Response from General Manager on 4 Sept 2022
Dear Esteemed Raimundas, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
Nice hotel let down by poor customer service at the reception. Despite various exchange of emails with Hotels.com they failed to honour Hotels.com benefits which is clearly unacceptable for a property of this standard.
Stayed 2 nights in Aug 2022
Response from Yours Sincerely, Kai Schukowski General Manager on 13 Oct 2022
Dear Esteemed GuestThank you for taking the time to review your stay at Grand Hotel Kempinski Vilnius.We do appreciate your honest and detailed feedback.However, we take all feedback very seriously, whether it be positive or negative, therefore we would like to kindly inform you that your comments were noted and this issue will be discussed in a future management meeting.Please kindly be informed that the hotel participates in the Kempinski Discovery loyalty program and the members are entitled to many benefits such as a room upgrade late check out and many experiences.We would like to invite you to become a member of the Discovery loyalty program and enjoy the benefits in the future.Once again thank you for sharing your experience with us and we truly hope that the next time in Vilnius will be flawless.

10/10 Excellent

Verified traveller

Truly a great hotel
This is one of the finest hotels I have ever stayed at, and I have been to over 50 countries, staying at many 5 star hotels. I strongly recommend that you pay a little extra and get a room on the east side of the hotel overlooking the park- the windows are very strong and you hardly hear the trolley- get a deluxe room over looking the opera. The buffet here is also excellent.
Stayed 3 nights in Aug 2022
Response from General Manager on 4 Sept 2022
Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

Gevork, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great location.
Stayed 7 nights in Jul 2022
Response from General Manager on 1 Aug 2022
Dear Esteemed Gevork, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

8/10 Good

Matti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but ...
Draft beer was sold out ... strange at this level hotel.
Stayed 1 night in Feb 2022
Response from General Manager on 2 Mar 2022
Dear Esteemed Guest, Thank you for taking the time to review your stay in Grand Hotel Kempinski Vilnius. We are extremely happy to hear that you choose our hotel among the others in town. However, we take all feedback very seriously, whether it be positive or negative, therefore we would like to kindly inform you that your comments were noted and will be discussed in a future management meeting. Our constant goal is to improve the quality of our service and guest satisfaction, your review is a great help for us. We would like to thank you for your honest feedback and we look forward to welcoming you back in the near future. Kind Regars Kai Schukowski

10/10 Excellent

Katya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in this hotel for 3 nights in November 2021. The location is perfect, breakfast was the best I have ever had, service is very helpful and with a good spirit, always smiling. Room was clean but it already requires cosmetic repair, furniture looks a bit “tiered”. I would strongly recommend this hotel!!
Stayed 3 nights in Nov 2021
Response from General Manager on 17 Feb 2022
Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treating you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

ALVIDAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. I will recommend.
Good hotel. Breakfast was delicious.Staff very friendly,good service. Parking need to pay.
Stayed 1 night in Dec 2021
Response from General Manager on 13 Jan 2022
Dear Esteemed Alvidas, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

Brendan Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time you walk through the doors ❤️ The grandeur, the friendly staff, the restaurants, the bar, the spa Everything was amazing Thank you for an amazing stay in your wonderful hotel
Stayed 2 nights in Jan 2022
Response from General Manager on 13 Jan 2022
Dear Esteemed Brendan Anthony, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

Mr Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from General Manager on 1 Aug 2022
Dear Esteemed Simon, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

Yaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from General Manager on 6 Jan 2022
Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

10/10 Excellent

Kemal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location,amazing service,amazing rooms …
Stayed 2 nights in Dec 2021
Response from Ricardas Uzenas on 30 Dec 2021
Dear Esteemed Guest, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Kai Schukowski

8/10 Good

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant abs Bar under Renovation until Dec 1st
Restaurant and bar were under renovation which we were not informed of when booking so disappointed not to have been able to avail of these facilities.
Stayed 3 nights in Oct 2021
Response from General Manager on 27 Oct 2021
Dear Ms Sara, Thank you for taking the time to review your stay in Grand Hotel Kempinski Vilnius. We are extremely happy to hear that you choose our hotel among the others in town. However, we take all feedback very seriously, whether it be positive or negative, therefore we would like to kindly inform you that your comments were noted and will be discussed in a future management meeting. Our constant goal is to improve the quality of our service and guest satisfaction, your review is a great help for us. We would like to thank you for your honest feedback and we look forward to welcoming you back in the near future. Kind Regars Kai Schukowski

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were kind and fantastic.
Stayed 4 nights in Aug 2021
Response from Kai Schukowski on 16 Aug 2021
Dear Esteemed Guest, Thank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for taking the time to complete Expedia.com Satisfaction Survey. It is our absolute pleasure to learn through your very positive recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality. In the meantime, we will be delighted to welcome you again at Grand Hotel Kempinski Vilnius next time your travels bring you back to our capital city - Vilnius. Sincerely Yours, Kai Schukowski, General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was just perfect. Great location, clean and comfortable hotel and perfect customer service
Stayed 3 nights in Jul 2021
Response from Kai Schukowski on 17 Aug 2021
Dear Esteemed Angela, Thank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for taking the time to complete Expedia.com Satisfaction Survey. It is our absolute pleasure to learn through your very positive recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality. In the meantime, we will be delighted to welcome you again at Grand Hotel Kempinski Vilnius next time your travels bring you back to our capital city - Vilnius. Sincerely Yours, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing hotel with great views. The room was lovely and the spa and treatments were first class. The food was amazing!!! The staff wrte so kind, helpful and accommodating. Great hotel and I will go back again.
Stayed 1 night in Apr 2021
Response from Kai Schukowski on 15 Apr 2021
Dear Esteemed guest, Thank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for taking the time to complete Expedia.com Satisfaction Survey. It is our absolute pleasure to learn through your very positive recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality. In the meantime, we will be delighted to welcome you again at Grand Hotel Kempinski Vilnius next time your travels bring you back to our capital city - Vilnius. Sincerely Yours, Kai Schukowski, General Manager

10/10 Excellent

SarahTortolano, Vilnius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived i was made to feel welcomed and special. The staff were amazing and spoke English extremely well. The food at the restaurant was outstanding. The spa was luxorious and the treatments I had were amazing. The therapist was extremely knowledgable and professional. I will definately be returning. Thank you for an amazing experience.
Stayed 1 night in Oct 2020
Response from Justina Dauksaite on 30 Oct 2020
Dear Esteemed Sarah, Thank you for taking the time to share your experience. It is truly heartwarming to read that your experience with us was perfection. It really makes us proud and motivates us at the same to read such kind words about our hotel, so thank you. On behalf of the entire team, we are looking forward to welcoming back to the Grand Hotel Kempinski Vilnius and treat you with the true Kempinski luxury. Yours Sincerely, Ladies in Red

10/10 Excellent

S R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class
Ahigh-class hotel with top end staff
Stayed 3 nights in Jul 2020
Response from Kai Schukowski on 18 Jul 2020
Dear Esteemed Guest, Thank you very much for staying at the Grand Hotel Kempinski Vilnius and for taking the time to share your experience on Hotels.com We are extremely grateful to read your positive comments regarding your recent stay with us and that we exceeded your expectations. We certainly hope of having you on future occasions to welcome you back and provide you with the true Kempinski experience. Yours Sincerely, Kai Schukowski General Manager

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy
Very clean, hygenic and welcoming
Stayed 2 nights in Jul 2020
Response from Aleksandra Novikova on 16 Jul 2020
Dear Mr Robert, Thank you for taking the time to share your impressions of your stay with us. We are delighted that you enjoyed your time at Grand Hotel Kempinski Vilnius! Should you need any assistance or information, please do not hesitate to contact us at any time. With kind regards, Aleksandra Stagniuniene Front Office Agent

8/10 Good

S R

Stayed 1 night in Jul 2020
Response from Kai Schukowski on 26 Jul 2020
Dear Esteemed Guest, It is our great pleasure to see you had a very good experience while staying at the Grand Hotel Kempinski Vilnius. May we kindly ask you to provide us with more feedback in order to make your stay remarkable the next time you are staying with us. We look forward to welcoming you back in the near future. Yours Sincerely, Kai Schukowski - General Manager

10/10 Excellent

Janusz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020
Response from Aleksandra Novikova on 5 Jul 2020
Dear Mr Janusz, Thank you for your positive feedback on your stay with us. We are very pleased you have passed an excellent time so far. We are looking forward to welcoming you again at our beautiful hotel! With kind regard, Aleksandra Novikova

10/10 Excellent

David, philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean, comfortable and staff is excellent
Stayed 2 nights in Jan 2020
Response from Kai Schukowski on 3 Feb 2020
Dear Mr. David Thank you very much for choosing Grand Hotel Kempinski for your stay in Vilnius and for taking a time to evaluate your experience. It is our absolute pleasure to learn through your very positive recent journey with us and we are extremely happy to hear our team of hoteliers has proven you to deliver the very true Kempinski experience. Your top satisfaction is indeed the best praise for the efforts and passion we bring to hospitality. In the meantime, we will be delighted to welcome you again at Grand Hotel Kempinski Vilnius next time your travels bring you back to our capital city - Vilnius. Sincerely Yours, Kai Schukowski, General Manager

10/10 Excellent

George, Budapest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful building, great spa & fitness room, friendly staff, tasty breakfast.
Stayed 1 night in Jan 2020
Response from Kai Schukowski on 23 Jan 2020
Dear Mr. George, Thank you that you have chosen our hotel for your Vilnius stay. We take great pride in delivering the traditional European art of luxurious hospitality and are glad we were able to exceed your expectations in Lithuania. We are looking forward to welcoming you back to Vilnius and its Grand Hotel Kempinski Vilnius. Yours Sincerely, Kai Schukowski General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but on site food options poor unless you want to fine dine
Stayed 2 nights in Jan 2020
Response from General Manager on 14 Jan 2020
Dear Esteemed Guest, Thank you very much for staying at the Grand Hotel Kempinski Vilnius and for taking a time to rate us. We are very happy to see that we were able to meet your expectations in overall and you found our hotel fantastic. However, we are sorry to read that we did not meet your expectations with the food options. Thank you once again and we would be delighted to welcome you back any time to our beautiful city Vilnius and its Grand Hotel Kempinski Vilnius. Yours Sincerely, Kai Schukowski General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Tadas Cirklys on 12 Jan 2020
Dear Esteemed guest, Thank you very much for staying at the Grand Hotel Kempinski Vilnius and for taking the time to share your experience with us. It is our true pleasure and a real motivator to learn you had an enjoyable experience with us throughout the entire stay. We are looking forward to welcoming you back to our beautiful city Vilnius and its Grand Hotel Kempinski Vilnius soon. Yours Sincerely, Tadas Cirklys Front Office Manager

10/10 Excellent

Desmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kai Schukowski on 12 Jan 2020
Dear Esteemed Guest, Thank you that you have chosen our hotel for your Vilnius stay. We take great pride in delivering the traditional European art of luxurious hospitality and are glad we were able to exceed your expectations in Lithuania. We are looking forward to welcoming you back to Vilnius and its Grand Hotel Kempinski Vilnius. Yours Sincerely, Kai Schukowski General Manager

10/10 Excellent

Alexander

Stayed 2 nights in Dec 2019
Response from Kai Schukowski on 26 Jul 2020
Dear Esteemed Guest, Thank you that you have chosen our hotel for your Vilnius stay. We take great pride in delivering the traditional European art of luxurious hospitality and are glad we were able to exceed your expectations in Lithuania. We are looking forward to welcoming you back to Vilnius and its Grand Hotel Kempinski Vilnius. Yours Sincerely, Kai Schukowski General Manager