Courtyard

Reviews of Artagonist Art Hotel

4 out of 5
Artagonist Art Hotel
Pilies str 34, Vilnius

Reviews

9.6

Exceptional

Rating 10 - Excellent. 662 out of 800 reviews" "
Rating 8 - Good. 117 out of 800 reviews" "
Rating 6 - Okay. 10 out of 800 reviews" "
Rating 4 - Poor. 6 out of 800 reviews" "
Rating 2 - Terrible. 5 out of 800 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Howard, Tonbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very smart modernised boutique hotel in a fantastic position for all the sites in the lovely old town. Our room was lovely and quiet with everything you would expect. We were up in the loft so we were a bit restricted height wise so if you are a six footer make sure you upgrade your room!
Stayed 4 nights in Mar 2024
Response from Benas A, Rooms Division Manager on 28 Mar 2024
Dear Howard,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our smart and modernized boutique hotel in the heart of the lovely old town.We are pleased to know that your room was lovely and quiet, and that it met your expectations in terms of amenities. Your feedback regarding the loft room is duly noted, and we appreciate your suggestion for taller guests to consider upgrading for added comfort.It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another memorable stay in the future.Warm regards,Benas ARooms Division Manager

10/10 Excellent

Alasdair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky decor is a refreshing change to standard hotel rooms
Stayed 3 nights in Mar 2024
Response from Artagonist art hotel on 25 Mar 2024
Dear Alasdair,thank you for the perfect evaluation, see you next time. Artagonist art hotel team

10/10 Excellent

Riitta, Camarillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Artagonist art hotel on 18 Mar 2024
Dear Riitta,Thank you for your perfect feedbackArtagonist art hotel team

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel in old town Vilnius. We had a Business room which was very high standard. Staff were very polite and friendly. My only complaint was there was no bar/restaurant open when we were there. There was a well stocked mini bar. We really enjoyed the buffet breakfast which was plentiful.
Stayed 3 nights in Mar 2024
Response from Benas A, Rooms Division Manager on 18 Mar 2024
Dear Andrew,Thank you for sharing your feedback with us! We're thrilled to hear that you had a fabulous experience at our hotel in the heart of Old Town Vilnius.We're delighted that you enjoyed your stay in our Business room and found it to be of a very high standard. Our team works hard to ensure that all our guests feel welcome and well taken care of, so we're glad to hear that our staff's politeness and friendliness left a positive impression on you.It's wonderful to hear that you found our buffet breakfast to be plentiful and enjoyable. We aim to provide a wide variety of delicious options to start our guests' days off right.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for another fantastic stay in the future.Warm regards,Benas ARooms Divison Manager

10/10 Excellent

Grazina, Penfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful boutique hotel. Very comfortable stay in the heart of Vilnius. As I was leaving my room, I accidentally left behind some of my recording equipment. I received an email from the hotel asking if I left my items behind. When I confirmed they were mine, the hotel mailed my items to me. Very pleased with hotel, staff, service and overall stay. Definitely recommend!
Stayed 2 nights in Feb 2024
Response from Benas A, Rooms Division Manager on 2 Mar 2024
Dear Grazina,Thank you for choosing to stay at our boutique hotel and for taking the time to share your feedback. We are thrilled to hear that you had a comfortable and enjoyable stay in the heart of Vilnius.We are pleased that our team was able to assist you promptly and efficiently when you accidentally left behind your recording equipment. Ensuring the safe return of your belongings was our top priority, and we are delighted that we could be of assistance.Your kind words regarding our hotel, staff, and service mean a great deal to us. We strive to provide exceptional experiences for all our guests, and it is rewarding to know that we succeeded in making your stay memorable.Thank you for recommending our hotel. We would be honored to welcome you back for another wonderful stay in the future.Warm regards,Benas ARooms Division Manager

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent and in a central location where by you could walk everywhere. Staff were very friendly and helpful. Rooms clean and nice. Only thing wish room had a fridge. All Hotel was clean and well maintained. Once again brilliant location on one of the main streets in the old town. Would stay here again.
Stayed 5 nights in Feb 2024
Response from Benas A, Rooms Division Manager on 13 Feb 2024
Dear Melanie,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had an excellent experience during your recent visit.Our central location is indeed one of our greatest assets, allowing our guests to easily explore the surrounding area on foot. We are pleased that you found it convenient for your stay.We greatly appreciate your kind words regarding our friendly and helpful staff. Providing exceptional service is always our top priority, and it is rewarding to know that our team's efforts made a positive impact on your stay.It's wonderful to hear that you found your room to be clean and comfortable. Your feedback about the absence of a fridge in the room is duly noted, and we will certainly take it into consideration as we continue to enhance our guest experience.Maintaining a clean and well-maintained environment is essential to us, and we are glad to hear that you found our hotel to meet your expectations in this regard.Thank you once again for your glowing review and for your willingness to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay.Warm regards,Benas ARooms Division Manager

8/10 Good

Clive

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was a cool and helpful guy
Stayed 3 nights in Jan 2024
Response from Artagonist hotel team on 27 Jan 2024
Dear CliceThank you for your feedback. Hope to see you soon again.Artagonist hotel team

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet, modern hotel, spacious room, central location in old town
Stayed 7 nights in Jan 2024
Response from Benas A, Rooms Division Manager on 26 Jan 2024
Dear Alejandro,Thank you for taking the time to share your feedback with us. We're delighted to hear that your stay was a positive experience, and we appreciate your kind words.It's fantastic to know that you found our hotel very quiet, modern, and enjoyed the spacious room. We take pride in creating a tranquil and contemporary atmosphere for our guests, and we're thrilled that it contributed to your comfort.Our central location in the old town is indeed one of our key features, providing convenience for exploring the charm and history of the area.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your visit or any areas where we can improve, please feel free to share.Thank you again for choosing to stay with us!Warm regards,Benas ARooms Division Manager

10/10 Excellent

Irena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Artagonist hotel team on 18 Jan 2024
Thank you for the top evaluation Artagonist Art Hotel team

10/10 Excellent

Askar

Stayed 1 night in Jan 2024
Response from Artagonist art hotel team on 15 Jan 2024
Thank you for the perfect evaluation. It means a lot for all our team.Artagonist art hotel team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quirky and arty hotel as the name says. Very central in the old town, but yet very quiet. Excellent breakfast and sights all easily reached on foot. Room has special touches and ours had two sinks, which was handy. Highly recommended, keep up the great work.
Stayed 5 nights in Dec 2023
Response from Benas A, Rooms Division Manager on 24 Dec 2023
Dear Robert,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay at our lovely and quirky hotel. Our team takes great pride in creating a unique and artistic atmosphere that reflects our name.We are delighted to know that you found our central location in the old town convenient and appreciated the peacefulness of our surroundings. It's always rewarding to hear that our guests can easily explore the nearby sights on foot.It's fantastic to hear that you enjoyed our excellent breakfast offerings. We believe that a good start to the day begins with a hearty meal, and we are pleased to have met your expectations. We're also glad you noticed and appreciated the special touches in your room, including the convenience of having two sinks.Your kind words and recommendation mean a lot to us, and they serve as a great motivation for our team to continue providing exceptional experiences for our guests. We look forward to welcoming you back on your next visit to [Location]. If there's anything specific you'd like to share or suggest for improvement, please feel free to let us know.Thank you once again for choosing to stay with us, and we truly appreciate your positive review.Warm regards,Benas ARooms Division Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful small hotel
We stayed here for three nights. After a slow check in due to the system being totally IT based and an insistence by the receptionist that we persevered we got off to an indifferent start. However once we got to our funky room and experienced the quality warmth and homely feel to the room we felt at home. Thereafter we got excellent service and advice and assistance throughout. We did however have to ask for our free drink based upon our Hotel.com status. Overall a great stay in a beautiful city in a hotel we would certainly return to again.
Stayed 3 nights in Dec 2023
Response from Benas A, Rooms Division Manager on 11 Dec 2023
Dear Ian,Thank you for sharing your feedback regarding your recent three-night stay with us. We appreciate your candid comments, and we're pleased to hear that your overall experience was positive.It's wonderful to hear that you received excellent service, advice, and assistance throughout the rest of your stay. However, we apologize for any oversight regarding your free drink based on your Hotel.com status. Your feedback is valuable, and we'll address this to ensure a smoother experience for our guests in the future.We're delighted to learn that, despite the initial hiccup, you had a great stay in our beautiful city and that our hotel left a positive impression. It would be our pleasure to welcome you back, and we look forward to the opportunity to host you again.Thank you for choosing our hotel, and we appreciate your valuable insights.Best regards,Benas ARooms Division Manager

10/10 Excellent

Tadeusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Artagonist art hotel team on 7 Feb 2024
Thank you for the top evaluation Artagonist art hotel team

10/10 Excellent

Lori

Liked: Amenities
Rebeka was incredibly kind and helpful. She made my stay so enjoyable! The rooms were clean, comfortable, and cute! I love how convenient the location was as well!
Stayed 1 night in Nov 2023
Response from Benas A, Rooms Division Manager on 2 Dec 2023
Dear Lori,Thank you for taking the time to share your positive experience, and we're delighted to hear that Roberta made your stay so enjoyable! We'll be sure to pass along your kind words to her, as we appreciate the recognition of her kindness and helpfulness.It's wonderful to know that you found the rooms clean, comfortable, and cute—creating an environment that added to the overall enjoyment of your stay. We're also thrilled that our convenient location contributed to the ease and accessibility of your visit.Your feedback means a lot to us, and we look forward to the opportunity to welcome you back for another great stay in the future!Warm regards,Benas ARooms Division Manager

8/10 Good

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super modern, very helpful and friendly staff
Stayed 2 nights in Nov 2023
Response from Artagonist art hotel team on 28 Nov 2023
Dear David,thank you so much for the feedback, we are happy to learn your stay was good.Artagonist art hotel team

10/10 Excellent

Charles, Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small hotel in central old town location. Super easy to access. Great walking distance to everything. Very helpful night manager. He got me into my room and arranged for dinner. The breakfast at the hotel is first rate.
Stayed 1 night in Nov 2023
Response from Benas A, Rooms Division Manager on 28 Nov 2023
Dear Charles,Thank you for taking the time to share such a positive review! We're thrilled to hear that you had a great experience during your stay at our small hotel in the central old town.We're delighted that our convenient location made it super easy for you to access everything you needed and explore the surroundings on foot. It's fantastic to know that our night receptionist was able to assist you promptly, ensuring a smooth check-in and even arranging dinner for you. We take pride in our team's dedication to providing helpful and attentive service.We're also pleased to hear that you enjoyed a great breakfast at our hotel. We believe in starting the day right, and it's great to know that our breakfast met your expectations.Again, Thank you for choosing to stay with us and sharing your positive experience. We look forward to welcoming you back on your next visit!Benas ARooms Division Manager

10/10 Excellent

Viktorija

Stayed 1 night in Nov 2023
Response from Artagonist art hotel team on 11 Dec 2023
Dear Viktorija, thanks for the great feedbackArtagonist art hotel team

10/10 Excellent

Saulius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Nov 2023
Response from Artagonist art hotel team on 14 Nov 2023
Dear Saulius, thank you for the perfect feedback. See you next time.Artagonist art hotel team

10/10 Excellent

Pieter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel Friendly staff Enjoyed breakfast
Stayed 7 nights in Nov 2023
Response from Benas A, Rooms Division Manager on 14 Nov 2023
Dear Pieter,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our hotel excellent and our staff friendly. It's always our goal to provide a welcoming and enjoyable stay for our guests.We're especially glad that you enjoyed our breakfast offerings. Our team takes pride in delivering a delicious and satisfying breakfast experience to start your day right.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.Warm regards,Benas ARooms Division Manager

10/10 Excellent

joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just wonderful
It was an extremely short stay (1 night) I couldn't fault anything. Everything was just wonderful, beginning with the location, to the design, cleanliness, comfort but mostly the staff- they were exceptionally friendly and helpful. Thank you again!
Stayed 1 night in Nov 2023
Response from Benas A, Rooms Division Manager on 8 Nov 2023
Dear Joanna,thank you so much for sharing your feedback. We are delighted to learn your stay was simply brilliant and our team was the one you highlighted. Looking forward to greeting you back in the future.Benas ARooms Division Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. All staff was really friendly, the amenities are excellent and the room was big and cozy.
Stayed 4 nights in Nov 2023
Response from Artagonist art hotel team on 9 Nov 2023
Dear Stephanie, thank you for this amazing review. We are delighted to learn your stay was nothing else than perfect and hope to meet you in the future. Artagonist hotel team

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Artagonist art hotel team on 9 Nov 2023
Dear Katherine ,thank you for the top evaluation.Artagonist art hotel team

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
A few days in Vilnius
Hotel was fantastic, modern and a little quirky. Location brilliant. The welcome was very efficient and warm. Nice touch of a free drink to take in the bar when we wanted and little patisseries in the room. Breakfast was adequate and well presented. My only criticism was that I found the bed a little hard - a minor point.
Stayed 3 nights in Oct 2023
Response from Benas A, Rooms Division Manager on 1 Nov 2023
Dear DianeThank you very much for a great evaluation of your recent stay at Artagonist Art hotel. We are delighted to learn you enjoyed our modern interior as well as perfect location. Hope memories of your stay at our hotel will stay long enough and you will consider to visit Vilnius and us on summer time Best regards,Benas ARooms Division Manager

10/10 Excellent

Karolina

Stayed 1 night in Oct 2023
Response from Artagonist art hotel team on 23 Oct 2023
Dear Karolina, thank you for the top evaluation. Artagonist art hotel team

6/10 Okay

nina

Business traveller
Liked: Cleanliness
I was given a room on the 4th floor with almost no window, with no art at all. they call it an art hotel! these top floor rooms should not cost the same amount as regular rooms on lower floors with windows. this was a rip-off.
Response from Benas A, Rooms Division Manager on 12 Oct 2023
Dear Nina, thank you for your feedback. Sorry to find we have not met your expectations. Indeed, some of the rooms in standard class do not have art works in top floor, but those rooms has the best views to Vilnisu old town. Nevertheless, thank you for our feedback and hope you will be back to Vilnius. Benas ARooms Division Manager

8/10 Good

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Stay here Again
Convenient location. Modern amenities. Professional staff. Clean.
Stayed 3 nights in Oct 2023
Response from Artagonist art hotel team on 12 Oct 2023
Dear Kay, thank you fot your evaluation. Artagonist hotel team

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de todo, personal muy amable. El desayuno excelente y variado.
Stayed 6 nights in Sep 2023
Response from Artagonist art hotel team on 3 Oct 2023
Dear Mauricio, thank you for sharing your feedback. We are delighted to find your stay was great and we hope it was a memorable time at Artagonist art hotel. See you next time. Artagonist art hotel team

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel were extremely polite and helpful and the hotel was ideally situation between cathedral square and town hall square.
Stayed 3 nights in Sep 2023
Response from Artagonist art hotel team on 2 Oct 2023
Dear Keith, thank you so much for sharing your review, we are excited to find your stay was great and hope you will consider being back in the future. Artagonist art hotel team

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the room was too small for a king size bed. Otherwise everything was fine.
Stayed 1 night in Sep 2023
Response from Benas A, Rooms Division Manager on 25 Sept 2023
Dear James, thank you for your feedback. Its great to find you enjoyed the stay at our hotel. For all guests who love to have more space in the rooms, we always offer to upgrade the stay to business or superior art rooms. Nevertheless, hope you will consider staying once more time at our hotel. Benas ARooms Division Manager

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally well run and maintained. Staff was very helpful.
Stayed 1 night in Sep 2023
Response from Benas A, Rooms Division Manager on 25 Sept 2023
Dear Mike, on behalf of an entire team of Artagonist art hotel, thank you for the top evaluation. It means a lot to us and it was all our pleasure greeting you at our hotel. Benas ARooms Division Manager

10/10 Excellent

Beverley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Stay Here!
Stayed here with 2 other couples. From the start we were impressed. The minute you walk into the hotel you are met with very friendly staff on reception. There was a guy there when we arrived. The hotel is clean, bright and quirky. The rooms are stylish, we stayed in the one with the twig on the wall. Unfortunately the teddy one was occupied so we never got to see it. There is tea, Coffee & Mini Bar (though we didn’t see that) Water with charcoal to cleanse it! Breakfast was great, a little bit of everything. If you are going to Vilnius definitely think of staying here. Quite central to see the sights.
Main Foyer
Room
Room
Corridor
Stayed 3 nights in Sep 2023
Response from Benas A, Rooms Division Manager on 19 Sept 2023
Dear Beverley, thank you so much for the perfect evaluation of your recent stay. We are so happy to find your visit was simply brilliant and you have noted small details we have all over the hotel. I hope our hotel became a part of the experience and you will consider returning in the future. Benas ARooms Division manager

10/10 Excellent

Susan, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 2 nights in Sep 2023
Response from Artagonist art hotel team on 19 Sept 2023
Dear Susan, thank you for the perfect evaluation. We are delighted to know your stay was nothing less than wonderful. Best regardsArtagonist art hotel team

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect.
Stayed 3 nights in Sep 2023
Response from Artagonist hotel team on 17 Sept 2023
Thank you for the perfect evaluation.Artagonist hotel team

2/10 Terrible

James

Stayed 3 nights in Aug 2023
Response from Benas A, Rooms Division Manager on 25 Sept 2023
Dear James, thank you for sharing the evaluation. It is very surprising to find your lowest possible evaluation score without any comments. If it is related to your partner arrival one day early, we are sorry to say, that once a guest arrives at 1am it is calculated as full night stay (late check in rather than early arrival). Sorry we have not met your expectations.Best of luckBenas ARooms Division Manager

10/10 Excellent

Michele

Stayed 4 nights in Aug 2023
Response from Artagonist art hotel team on 4 Sept 2023
Dear Michele,thank you for the perfect evaluation.Artagonist art hotel team

10/10 Excellent

Anu Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in centre of old town which makes exploring Vilnius easy. The breakfast served at he hotel is exceptional
Stayed 6 nights in Aug 2023
Response from Artagonist art hotel team on 31 Aug 2023
Dear Anu,Thank you so much for a great evaluation of your stay. We are happy to learn you enjoyed our great location as well as a comfy bed and rich breakfast, all which is the most important for a great stay!Hope to have you back next time.Artagonist art hotel team

10/10 Excellent

Rolandas, CHATSWORTH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Vilnius. Right in the center of old town. Very friendly staff- true Vilnius’s hosts. Great value hotel with fantastic decor and supplies. Beats big chain hotels by far.
Stayed 2 nights in Aug 2023
Response from Benas A, Rooms Division Manager on 18 Aug 2023
Dear RolandasThanks for the top evaluation of the stay. We are delighted to know your stay was simply brilliant and I do hope Artagonist Art Hotel will be your number-one pick in Vilnius.See you next time,Benas ARooms Division Manager

10/10 Excellent

sylvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, beautiful room and hotel, clean, very comfortable, very friendly staff. The bar area is rather soulless and is not really inviting which is a shame. I didn’t see guests spending time there. The hotel would gain from a better used common area and a bit more staff.
Stayed 2 nights in Aug 2023
Response from Benas A, Rooms Division Manager on 16 Aug 2023
Dear Sylvie,on behalf of entire team of Artagonist Art hotel, thank you very much for the amazing review! There could be nothing better and more inspiring for all of us than a review as yours. Benas ARooms Division Manager

10/10 Excellent

Antanas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel that really became a part of the trip, rather than just a place to sleep.
Stayed 1 night in Jul 2023
Response from Benas A, Rooms Division Manager on 2 Aug 2023
Dear Antanas, thank you so much for sharing your review. We are excited to find you enjoyed your stay at our hotel and even more important that our hotel became a part of the experience, not just one more plain grey wall hotel stay. Will be looking forward to greeting you in the future. Benas ARooms Division Manager

8/10 Good

Gary, Victorville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Artagonist art hotel team on 17 Jul 2023
Dear Gary, thank you for your evaluation. Artagonist art hotel team

8/10 Good

Joona

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unacceptable level of service
Apart from uncomfortable pillows, unpractical light controls and lack of minibar, the hotel provides fairly good value to money. Unfortunately the check-in experience was below any acceptable level of customer service. The hotel kept me waiting half an hour for my room to be ready (arrived at 4pm), provided a lower category room with half the size I had booked (according to the reception their practice is to give smaller rooms to solo travelers). Finally they don’t seem to honor the VIP benefits promised to Hotels.com Gold members, that included a free room upgrade upon availability. Instead they asked to pay extra for the room upgrade. asked to pay extra for an upgrade that was
Stayed 2 nights in Jul 2023
Response from Benas A, Rooms Division Manager on 10 Jul 2023
Dear Joona,thank you for sharing your opinion. Sorry to find you did not like our pillows, almost all our guests mention our beds and linen as really comfortable. Please note, free Gold members upgrade perk is possible upon availability, in your case we did not have availability, but for you we have offered free upgrade despite no upper-class free rooms.Nevertheless, hope you had a good stay. Best of luckBenas ARooms Division Manager.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location Beautiful Hotel Rooms Staff amazing,
Stayed 5 nights in Jul 2023
Response from Benas A, Rooms Division Manager on 8 Jul 2023
Dear Ryan, thank you for sharing your feedback. We are delighted to find you enjoyed our hotel location as well as comfortable rooms and the hotel staff was always ready to help you. Will be looking forward to getting you in the future. Benas ARooms Division Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Artagonist art hotel team on 8 Jul 2023
Thank you for sharing your evaluation.Artagonist art hotel team

10/10 Excellent

Laura

Stayed 5 nights in Jun 2023
Response from Artagonist hotel team on 23 Jul 2023
Thank you for your evaluation.Artagonist art hotel team

10/10 Excellent

Richard, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff is great. It’s a cool building likely a commercial building from the 1920‘s with high ceilings and cool residual art deco remnants plus the post renovation art. Must have been extensively renovated probably just before or after Covid since everything seems new. Rooms are spacious. Only oddity is lack of in room mini bar refrigerators, probably due to ecological concerns? or electrical shortages if the hotel was finished after 2/2020. We got ice for bottled water once. Location is great.
Stayed 3 nights in Jun 2023
Response from Benas A, Rooms Division Manager on 8 Jul 2023
Dear Richard, thank you for your feedback. We are thrilled to find your stay was great. Our hotel is recently renovated and the building itself is dated XVI century. We do not have fridges in the rooms because of the quietness in the rooms and ecological factors. Nevertheless, we offer some snacks and drinks in the rooms, and for all guests who would like to enjoy cold drinks, we suggest bringing it to the room for the minibar item price. Hope to greet you once more time in the future.Benas ARooms Division Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Benas A, Rooms Division Manager on 8 Jul 2023
Thank you for the top evaluation, it means a lot for all Artagonist hotel team.Benas ARooms Division Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, Gorgeous, and Very Friendly in Old Town
Wow! This might be my favorite hotel ever. So cool, super-friendly, perfect location, and the room was stunning. Modern in the middle of old town. You feel cool staying there and they treat you so well. Breakfast was also terrific. Highly recommend!
Artagonist Exterior
Artagonist Lobby
Artagonist King
Artagonist King
Stayed 3 nights in Jun 2023
Response from Benas A, Rooms Division Manager on 27 Jun 2023
Dear Mary,you are making us blush… :) Thank you so much for the amazing review. We love to treat our guests and have a smiling faces at Artagonist. It is so nice to find you enjoyed all, from your room to service, from sleep comfort to good breakfast. Hope to have you on board next time you will be in Vilnius.Benas ARooms Division Manager

10/10 Excellent

Andrew

Stayed 3 nights in Jun 2023
Response from Artagonist art hotel team on 17 Jul 2023
Dear Andrew, thank you for the top evaluation. Artagonist art hotel team

10/10 Excellent

Fruma

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Modern nice clean hotel right in the center of the old town. Very friendly staff, we liked everything about this hotel, would stay again
Stayed 4 nights in Jun 2023
Response from Benas A, Rooms Division Manager on 16 Jun 2023
Dear Fruma,Thank you so much for a wonderful evaluation. There can't be a better compliment for all Artagonist staff than a review as yours. They are the friendliest staff in town for sure!We would love to greet you back if you’ll be in Vilnius next time. Benas ARooms Division Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean hotel in an excellent location
Stayed 2 nights in May 2023
Response from Benas A, Rooms Division Manager on 15 Jun 2023
Dear Robert,Your review has made a day for all our staff and it was our true pleasure to look after you during your stay with us. We are looking forward for the opportunity to greet you once more time at Artagonist Art hotel!Benas ARooms Division Manager