The setting and the chateau are undeniably stunning - immaculate grounds, pleasant rooms etc but it's as though, having delivered on that part of the stay, they can't be bothered with anything else. Staff are adequately pleasant, though the most animated service we got was extracting another 44 Euros from us for 2 croissants and 2 cups of very poor coffee for breakfast.
We arrived very late due to a massive Eurostar delay and phoned ahead to check that we could get a snack upon arrival. We were told that there was no bar, no food and no room service after 9:30pm. For a place this size and alleged quality, we'd honestly assume that someone could rustle up a basic sandwich and beverage. We were told we'd have to use the room minibar (5 Euros for a bottle of Coke and food options being crisps or posh Smarties).
Breakfast was an unadvertised 22 Euros on top of the room rate with no option for a smaller basic continental breakfast. With no other facilities for miles, having one croissant and some stewed coffee each set us back a completely ridiculous 44 Euros. Having stayed at some of the UK's nicest hotels, we've never felt so ripped off.
Coffee in the bar during the daytime was 11 Euros - not that we took up the option.
We're not skinflints and certainly don't mind paying for quality, but this sort of pricing, together with the general attitude of staff made it a distinctly underwhelming experience.
Pros: The setting and the historic building.
Cons: More realistic pricing of basic food & drink. More engaged and helpful staff.
Location: Small village with basic shops / supermarket a couple of miles away.