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Reviews of Hotel d'Europe

5 out of 5
Hotel d'Europe
12 Place Crillon, Avignon, Vaucluse

Reviews

9.4

Exceptional

Rating 10 - Excellent. 464 out of 618 reviews" "
Rating 8 - Good. 111 out of 618 reviews" "
Rating 6 - Okay. 29 out of 618 reviews" "
Rating 4 - Poor. 6 out of 618 reviews" "
Rating 2 - Terrible. 8 out of 618 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Friendly and accommodating staff. Beautiful room. Great service.
Stayed 3 nights in Apr 2024

6/10 Okay

Jing

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The staff and service of the hotel were very nice and helpful. The hotel kindly upgraded our room when we checked in. The room was spacious, with a separate toilet, bathroom, and closet hallway. However, the separation of all the spaces felt a bit inconvenient. The rooms are fairly old and the location and number of outlets were inconvenient. Even though an espresso maker was provided, I couldn't find an easy to reach outlet to plug it into. The breakfast also felt very bare for the price (30 euros per person). We had it included with our room when booking, but if I had to pay the breakfast price on top of the room like I did with other hotels, I would have been extremely disappointed. For hot items, there was only scrambled eggs and ratatouille. It was otherwise a normal cold breakfast buffet with bread, cheese, cold meats, yogurt, and fruit. The bread was very delicious though. At other hotels, I've had bacon, sausages, and quiche at the breakfast buffet for a much lower price. Even though this hotel is a five star hotel, the accomodations felt much worse than the 4 star hotels I've stayed during my trip. There were makeup foundation stains on the bathroom mirror and the bathtub had black stains on the caulking that should have been scrubbed off. The history of the hotel is cool, but I wouldn't stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Paul, Chino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a great hotel. However, AC in one of our two rooms does not work. When you turned on AC, it feels like heater is working and room temp keeps going up. The hotel staff showed up and did not bother to fix it. He just asked us to turn it off and open the window.
Stayed 2 nights in Apr 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
Like an ageing gigolo, this hotel relies on old world charm but, ultimately, can’t really deliver the (five star) goods. Beautiful building and setting but the facilities are tired and limited. Rooms are nice but really not 5* by any stretch of the imagination. I don’t mean to sound too harsh as there was much to like…but I would not pay top prices to stay there again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was impeccable. Great service! Dinner was excellent.
Stayed 2 nights in Mar 2024

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a excellent location and a wonderful property. The staff is kind and helpful. I’d recommend this property to anyone. Great experience!!
Stayed 1 night in Oct 2023

10/10 Excellent

norman

Stayed 1 night in Oct 2023

10/10 Excellent

walker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 3 nights in Sep 2023

10/10 Excellent

Mona

Stayed 2 nights in Sep 2023

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness
An amazing building that needs to be updated to justify its 5 star rating and room rate.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
A solid choice for visiting Avignon with easy access. Charming, welcoming and warm.
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Stayed 3 nights in Sep 2023

10/10 Excellent

Georganne

Stayed 2 nights in Sep 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. Friendly and very very helpful. Great location.
Stayed 3 nights in Sep 2023

10/10 Excellent

Simon

Stayed 1 night in Sep 2023

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sur l’Hôtel d’Europe, on se danse…
Wonderful high-end property in the walled city of Avignon. First-class restaurant on-site. Great staff made for a memorable stay. Thanks!
Stayed 1 night in Sep 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Facility was charming, great location, helpful staff, Thank you.
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Stayed 4 nights in Sep 2023

10/10 Excellent

Kishore

Stayed 4 nights in Aug 2023

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. Wonderful!
Stayed 3 nights in Aug 2023

10/10 Excellent

Robert, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jan

Stayed 1 night in Jul 2023

10/10 Excellent

grahame

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great for exploring the city
Stayed 1 night in Jul 2023

10/10 Excellent

Pascale

Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding customer service and excellent central location
Stayed 1 night in Jun 2023

10/10 Excellent

Mary Ann

Stayed 3 nights in Jun 2023

10/10 Excellent

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Sara

Stayed 2 nights in Jun 2023

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Old world ambiance, well-trained staff…a little inconvenient to get to, but if you want old world charm, it’s going to be in small, old world streets. We liked being able to just walk out and explore Avignon. Stayed here twice within 4 days and the rooms couldn’t have been more different. The first was very dark and had a heavy brocade feeling to it, the second time we stayed in a room full of light and everything seemed fresher…maybe they are slowly refreshing the whole hotel, I don’t know, but this was our experience.
Stayed 1 night in Jun 2023

6/10 Okay

Lana

Liked: Cleanliness
Stayed 3 nights in Jun 2023

10/10 Excellent

Hansu

Stayed 1 night in Jun 2023

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exquisite! Extremely friendly staff!
Stayed 2 nights in Jun 2023

10/10 Excellent

Kevin

Stayed 2 nights in Jun 2023

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jun 2023

10/10 Excellent

alberto

Stayed 1 night in May 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, perfectly situated. Very practical if arriving by car. Comfortable suite with nice terraces. Lovely bathroom - not quite finished (no hooks, no loo roll holder no place to put soap in shower). Very comfortable bed let down by terrible artificial pillows. No sockets or USB sockets by the bed; we had to charge items in the bathroom and other random places - just not thought about. Good breakfast. Helpful staff.
Stayed 2 nights in May 2023

10/10 Excellent

Srinivasan

Stayed 5 nights in May 2023

10/10 Excellent

Srinivasan

Stayed 4 nights in May 2023

10/10 Excellent

Rumsey

Liked: Staff & service, amenities, property conditions & facilities
600 year old plane tree in courtyard!
Stayed 2 nights in Apr 2023

10/10 Excellent

Arlene

Stayed 2 nights in May 2023

10/10 Excellent

Maria, Barrington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Nancy

Stayed 2 nights in Apr 2023

10/10 Excellent

Lysandra

Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Stayed 1 night in Apr 2023

10/10 Excellent

Jon

Stayed 1 night in Mar 2023

10/10 Excellent

Jean Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable et service parfait
Stayed 2 nights in Dec 2022
Response from Mme. Ghirardini - Directrice on 28 Jan 2023
Cher Jean Christophe,Un grand merci pour cette belle note et vos aimables commentaires.Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous et espérons pouvoir vous accueillir de nouveau très bientôt.Cordialement,