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Reviews of Enjoy Pucon

3 out of 5
Enjoy Pucon
Clemente Holzapfel 190, Pucón, Araucania

Reviews

7.4

Good

Rating 10 - Excellent. 80 out of 293 reviews" "
Rating 8 - Good. 101 out of 293 reviews" "
Rating 6 - Okay. 67 out of 293 reviews" "
Rating 4 - Poor. 28 out of 293 reviews" "
Rating 2 - Terrible. 17 out of 293 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Amina

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
-The staff is not friendly -I paid extra taxes ( in expedia was included when i arrived to the hotel they ask me to pay the taxes) -Nice view from the hotel -The hotel is a bit old
Stayed 1 night in Apr 2024
Response from Hotel Enjoy Pucón on 13 Apr 2024
Buenos días Mohammad Alqattan, lamentamos profundamente lo que nos comentas.verificamos tu reserva y el hotel no cobro impuestos extras dado que tu estadía esta pagada. es primera vez que nos realizan un comentario negativo de nuestro personal el cual le comentaremos esta situación al área de servicio al huésped y de esta manera verificar lo sucedido,nuestro hotel data del 1934 por lo que este es uno de los hoteles mas antiguos del sur de chile, el año 2023 fue remodelado manteniendo su estilo clásico.agradecemos tus comentarios dado que estos nos sirven para seguir mejorando nuestra atención y brindarle una mejor experiencia hacia nuestros huéspedes.cordialmente

4/10 Poor

paola andrea

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Enjoy Pucón on 19 Feb 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Joaquin

Stayed 1 night in Dec 2023
Response from Hotel Enjoy Pucón on 18 Dec 2023
Buenos días Joaquín, un gusto en saludarte.favor coméntanos en que podemos ayudarte.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old star coming back
Couple for 1 week and see around Pucon & Villarica! The Hotel was fine in the center of town! I was here 20 years ago when is was the Gran Hotel Pucon. Enjoy is making the hotel grand again, slowly but steady my Room 422 was spectacular with lake view! Yes definitely would come back!! Ahh break fast was adequate and need improvement
Stayed 7 nights in Oct 2023
Response from Hotel Enjoy Pucón on 14 Oct 2023
Buenos días Estimado Victor. Gracias por tu comentario y por haber elegido nuestro hotel. Estamos felices de que hayas disfrutado de tu estancia y esperamos tenerte de nuevo en nuestro hotel.

4/10 Poor

joaquin

Disliked: Room comfort
Noise, bad room service
Quiero expresar mi descontento por la experiencia que he tenido durante mi estancia en sus instalaciones. Inicialmente, reservé una suite y me asignaron una habitación que parecía haber sido adaptada de una bodega en el segundo piso, con vista a la entrada del hotel. El techo de madera hacía que cada paso de los huéspedes de arriba se sintiera como un riesgo de que se caiga. Esta situación afectó mi descanso, ya que cualquier movimiento de los vecinos de arriba, incluso ir al baño, me despertaba. En segundo lugar, me cobraron $400.000CLP como depósito para abrir el frigobar. A pesar de salir a cenar, al regresar, seguía cerrado. Tuve que llamar dos veces y esperar 40 minutos para que lo abrieran, ya que necesitaba agua para mis medicamentos. Por último, no había agua caliente. Tras el viaje, quería ducharme, pero no fue posible. Llamé dos veces y esperé 40 minutos para que lo solucionaran. Servicio de comida a la habitación llegó frío. El segundo día me hicieron UPG de habitación, luego de reclamar. Fue buena la atención al momento de reclamar.
Stayed 4 nights in Sep 2023
Response from Hotel Enjoy Pucón on 21 Sept 2023
Buenas Tardes Estimado Joaquín, lamentamos que su experiencia en nuestro hotel no haya sido grata.su mensaje fue enviado al área de servicio huésped para su revisión.atte.

8/10 Good

YVONNE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and view is fabulous! The lobby staff is efficient and friendly! The new upgraded rooms are great and very comfortable! Unfortunately, the quality of the food offered at the breakfast buffet, and the service is truly lacking! I’d pay more for the accommodation if they could make the breakfast experience a good one!!
Stayed 4 nights in Feb 2023
Response from Hotel Enjoy Pucon on 11 Feb 2023
Buens dias, muchas gracias por tu opinion, Tu opinión es muy importante para nosotros.

4/10 Poor

CARLOS, Santiago

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor conditions and ugly staff …
Stayed 6 nights in Sep 2022
Response from Gran Hotel Pucon on 22 Sept 2022
Gracias por compartir tu opinión con nosotros. Vamos a investigarlo para intentar solucionarlo.

6/10 Okay

Michael, Mableton

Stayed 1 night in May 2022

6/10 Okay

Jorge, Santiago

Travelled with family and small children
Liked: Cleanliness, staff & service
nice staff, well located. a little bit old.
Stayed 1 night in Feb 2022
Response from Gran Hotel Pucon on 8 Feb 2022
Estimado Jorge muchas gracias por sus comentarios, serán derivado al área responsable.

6/10 Okay

LORENA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs to be renovated , everything looks and feels old
Stayed 1 night in Jan 2022
Response from Cristobal Valdebenito coordinador de reservas on 27 Jan 2022
Buenas tardes, le comento que nuestro hotel esta en proceso de remodelacion en nuestras habitaciones. esperamos a futuro en una proxima estadia disfrute de una habitacion remodelada. puede contactarse directo con l hotel para una mejor tarifa

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic and amazing
Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there
Stayed 1 night in Dec 2021
Response from Gran Hotel Pucon on 5 Jan 2022
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros! su comentario sera dirigido al area responsable.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Necesita una renovación
Las instalaciones son antiguas, baño con sarro, aspecto sucio... las habitaciones necesitan una reforma total.
Stayed 1 night in Dec 2020
Response from Gran Hotel Pucon on 7 Jun 2021
Gracias por compartir tu opinión con nosotros. Vamos a derivarlo al área responsable.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Enjoy Pucon disapointment
I was in Pucon for my son's wedding. He had booked the Bambu Lodge for the wedding (3 nights) so I just needed a room for the first night in town. For ease I booked the Bambu lodge and then they cancelled on me so I needed to find a room for that one night and not being sure about other hotels I found (which had better ratings, but only a few ratings) I decided to stay at Enjoy. The pictures made it look awesome and liked the lakefront location. Well, the common areas were very nice, the location was great but the room was really dated, run down and in poor condition. I just figured this was the norm, it's a foreign country, first time there... It was also very loud until midnight or later so don't plan to go to bed early.
Stayed 1 night in Jan 2020
Response from Cristobal Valdebenito. on 12 Feb 2020
Sentimos que no disfrutara al máximo de su estancia; intentaremos resolver el problema señalado. Gracias por tu opinión.

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Señoritas que recibieron o atendieron mi check in fueron muy serias, les falta aprender a sonreír. No me hacen ningún favor al atenderme, muy por el contrario, el favor se los hago yo al preferir su hotel. Falta de aseo en pasillos y ascensores. Pieza y baño muy cómodos y limpios y ordenados.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price, it’s good. Room spacious, view to the lake and had everything for a family room
Stayed 1 night in Oct 2019
Response from recepcion on 26 Nov 2019
Anónimo, we appreciate your time in giving us your opinion best regards from Gran Hotel Pucón.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property is old and not taken care of, bad management even though staff is very nice. The only good thing is the incredible view of the lake.
Stayed 1 night in Nov 2019
Response from Cristobal Valdebenito, coordinador de reservas GHP on 21 Nov 2019
Lamentamos que no hayas disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos has comentado. Gracias por tu opinión.

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 12 Jul 2019
cual es su consulta

2/10 Terrible

Diego

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 13 Jun 2019
estimado Diego junto con saludar favor enviar sus comentarios directamente a serviciohuesped.ghp@enjoy.cl para tener una atención personalizada.

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 5 May 2019
estimado Lamentamos que no hayas disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos has comentado. Gracias por tu opinión.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view. Great room, in the process of being renovated/updated. Parts of the hotel are a little shabby, but it really seemed to add to the charm.
Stayed 1 night in Mar 2019
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 30 Apr 2019
Estimado cliente. Gracias por tomarse el tiempo para compartir tus experiencias con nosotros.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, we have a suite with lake view, breakfast was good. Because is an old building, they should do some renovations to some areas
Stayed 2 nights in Mar 2019
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 18 Mar 2019
We appreciate your comment, we will take it into account.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a dump. Rude staff, old and outdated grounds. Rooms are in terrible condition.
Stayed 2 nights in Mar 2019
Response from Gran Hotel Pucón on 14 Mar 2019
Lamentamos los inconvenientes. esperamos para la próxima vez tenga una mejor estadía.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This place has great amenities and a wonderful location right on Pucón’s black sand beach. It’s also very close to all of the restaurants and shops in town. However, the hotel is old and the rooms are quite dated. Sound travels easily through the walls, to the point that it sounds like your neighbors are in the room with you. If you’re a light sleeper and don’t stay up partying until early morning, you may find this place a less relaxing than expected.
Stayed 3 nights in Jan 2019
Response from Carla Malinowski Gran Hotel Pucon on 4 Mar 2019
Dear, we appreciate your comment so we can improve. Best regards.

6/10 Okay

Ian R

Disliked: Property conditions & facilities, room comfort
Needs something me updating. Service was so so
Stayed 2 nights in Jan 2019
Response from Carla Malinowski on 5 Mar 2019
we are waiting for comment

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Property is in poor conditio, It needs to be rebuilt
Stayed 2 nights in Jan 2019
Response from Carla Malinowski Gran Hotel Pucon on 4 Mar 2019
we wait for the promixa estadia the facilities are in better condition. best regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is very old and in desperate need of a face lift, it is dark and rooms are dirty. The roof was falling down in places and even had security tape to stop people walking in places in the garden due to the risk of falling tiles and brickwork. The heating system was on full (not able to turn off) even though it was summer and no fan when asked. We also did some overnight washing expecting the clothes at 12 noon 'as the paperwork said' only to have housekeeping come to our room at 12 midnight and insist on a cash payment or we had to go to reception to pay by card. No option to add to our room bill. We left early just to get out of there. The staff were helpful they can only do so much. I feel they should have emailed us to let us know the hotel is having an ongoing building project instead of having a letter next to the bed so we could have decided if we really wanted to stay there or book something else. I'm sure there are better options in the town
Stayed 2 nights in Jan 2019
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 14 Jan 2019
We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentioned. Thanks for your opinion.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will Enjoy Pucón if you stay here
We really enjoyed our stay here! The staff was super helpful. We arrived early and while they could not check in right away, they gave us wristbands to use the amenities while we waited. Concierge was amazing - she booked our whitewater rafting trip and gave us hiking trail recommendations. The hotel was built in the 1930’s and can best be described as shabby-chic. Very beautiful grounds, just a bit old and beds are not that comfortable. Free kayaks before 1pm to use on the lake were a nice perk! Gym had a great selection of machines and free weights. You had to wear a swim cap to use the indoor pool which we found a bit odd, so we just used the outdoor one which was also heated (but still a bit on the cooler side). Rooms don’t have a/c but temp drops at night so you’ll be fine. Parking lot is 2 blocks away next to the casino (which is not located on the property either). Breakfast is included and is terrific! Great place!
Stayed 2 nights in Dec 2018
Response from Carla Malinowski Gran Hotel Pucon on 4 Mar 2019
We thank you for having stayed with us, we hope that for a next visit we can count on better beds and services. best regards

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
No customer service, I didn't feel welcome, the check in and check out felt more like a transaction. Nobody asked "how was your stay?" Or "Enjoy your stay." Probably stems from lack of management or training.
Stayed 1 night in Dec 2018
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 2 Jan 2019
Lamentamos que no hayas disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos has comentado. Gracias por tu opinión.

6/10 Okay

Claudia

Disliked: Staff & service, property conditions & facilities, room comfort
OLD A.F.
This hotel has one good thing and one good thing only: the views. If you are facing the lake, you have a view of the lake and if you are facing the city, you will have a majestic view of the Villarica volcano (assuming you are visiting during sunny days). Beyond that, this hotel is in critical need of some TLC. I had been to this hotel about 10 years ago and it hasn't changed a bit since Enjoy casinos took over. Not a single renovation has been done nor a single stain has been removed. Black mold in the bathrooms, hard beds, furniture from the 60s (not well kempt), and a buffet breakfast with a terrible selection of food come standard with each room. Check-in is at 4:00 PM and it seems to be hard rule, I didn't see a single person allowed to check in early despite rooms being available. Parking is 2 blocks away across from the casino (which is not on-site - a plus for us, might be not so great for gamblers). Overall, I am not sure this hotels qualifies for the 3 stars it has; perhaps 2 or 2.5 at most.
Stayed 1 night in Dec 2018
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 5 Jan 2019
Lamentamos que no hayas disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos has comentado. enjoy pucon tiene un proyecto de remodelacion de las habitaciones y construcción del casino en el mismo recinto del hotel cual se esta ejecutando por lo que a partir del año 2021 estará en marcha el nuevo casino y hotel. Gracias por tu opinión.

6/10 Okay

Ken, NJ

Disliked: Property conditions & facilities
The hotel is old and the rooms are not in good shape. They didn’t replace the food quick enough for breakfast. The staff took the plates before we were done eating.
Stayed 3 nights in Aug 2018
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 8 Aug 2018
Lamentamos que no hayas disfrutado de una buena experiencia. Por nuestra parte, haremos todo lo posible por solucionar el problema que nos has comentado. Gracias por tu opinión.

10/10 Excellent

Eduardo, Santiago Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in front to the lake Villarica
Stayed 4 nights in May 2018
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 11 Jun 2018
Muchas gracias por sus comentarios

10/10 Excellent

Pj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pucons greatest
gran pucon is always my favorite while staying in pucon
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 18 Apr 2018
Gracias Por sus comentarios.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Beautiful building and everything perfect
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 11 Apr 2018
Gracias por sus comentarios, estos no sirven para seguir mejorando, estamos felices que usted disfrutara su estadía en nuestro hotel.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The stat was wery good. We arrived in Pucón with the night bus without having booked any place to stay. After booking the hotel online we were able to check in and get our room right away. Which was amazing since we had been travelling with bus for almost over 20 hours. The bed was comfortable and the room was clean. Great service. The breakfast was good. But I missed some vegetables, there were no tomatoes or cucumbers we could put on the food or eat by the side.
Stayed 1 night in Jan 2018
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 2 Feb 2018
Estimado cliente. Agradezco sus comentarios sobre nuestro hotel. Nos hace sentir orgullosos que se atiendan a las necesidades de nuestros clientes de la mejor manera que podemos. estamos muy contento de escuchar que halla disfrutado de tu estancia con nosotros, Si va a volver a nuestra localidad, no dude en llamarnos.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Incredibly noisy at night. Very thin walls, run down in all directions. The beds and pillows are awful.
Stayed 3 nights in Dec 2017
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 29 Jan 2018
Gracias por tu sincera opinión. Hemos mandado sus comentarios al personal afectado. Pido disculpas por esta mala experiencia. Es muy decepcionante escuchar lo sucedido, pero esperamos que nos des otra oportunidad para demostrarte que hemos mejorado.

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand.
Grand Hotel in every way. Old world charm. Big & brash. Lots of people coming & going. Enjoyed indoor swimming pool & lots to eat at breakfast.
Stayed 3 nights in Nov 2017
muchas gracias por sus comentarios, estos nos sirven para seguir mejorando día a día, por parte del staff de Gran Hotel Pucon le damos las gracias por sus palabras y estamos muy felices de que hayan tenido una linda estadía disfrutado esta. Desde ya los estaremos esperando para una futura estadía. Atte. Cristóbal Valdebenito, Gran Hotel Pucon

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just good
Big but old room, the wifi doesn't work well in the rooms
Stayed 1 night in Oct 2017
Response from Cristóbal Valdebenito, Gran Hotel Pucon on 29 Nov 2017
estimado Just Se ha derivado sus comentarios a nuestra área de Servicio Huésped para que envíe esta información que usted entrega de manera que estos comentarios nos ayudan a seguir mejorando.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, staff and amenities
The Hotel Gran Pucon is excellent. The staff is very polite and helpful. I highly recommend shopping for stays during the off season, as none of the amenities or accomodations are lacking.
Stayed 1 night in Jul 2017

8/10 Good

Maria Eugenia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great Location, beautiful hotel so sad its not better taken care off. The service and food is great!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old, very dirty, terribly kept, not worth a visit/
Old, very dirty, terribly kept, not worth a visit/stay, very disapointing.

8/10 Good

Will, Sunnyvale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view of the lake
Friendly. helpful staff, minimum of 50 characters here.
Response from Cristobal.valdebenito@enjoy.cl on 19 Jan 2017
Sus comentarios nos sirven para mejorar, esperamos haber estado a la altura de sus expectativas. Atte. Cristóbal Valdebenito

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location with beautiful views
Gran Pucon has a great location overlooking the blacksand beach. The standard rooms were sparse on toiletries, but rooms were large. There is no complimentary bottles of water. There are 2 pools with access to the beach. We will stay again at £57.
Response from General Manager on 19 Jan 2017
Sus comentarios nos sirven para mejorar, esperamos haber estado a la altura de sus expectativas. Atte. Cristóbal Valdebenito

8/10 Good

Verified traveller

Liked: Cleanliness
Good location and shopping
Good location and shopping.
Response from General Manager on 21 Jan 2017
estimado gracias por sus comentarios, estos nos sirven para seguir mejorando. atte. Cristóbal Valdebenito

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Response from General Manager on 19 Jan 2017
Sus comentarios nos sirven para mejorar, esperamos haber estado a la altura de sus expectativas. Atte. Cristóbal Valdebenito

6/10 Okay

isnlondon, B

Liked: Cleanliness
Disliked: Staff & service, room comfort
Great location , faded hotel
It's got great views, but the staff were indifferent, except housekeeping who were consistently lovely. Good size rooms, but limited plugs - beds comfortable.
Response from Cristóbal Valdebenito on 25 Jan 2017
estimado gracias por sus comentarios, estos nos sirven para seguir mejorando.

8/10 Good

Verified traveller

Liked: Cleanliness

6/10 Okay

Steven

Liked: Cleanliness
Good location, good breakfast
I stayed here three nights. The hotel is old and a little dated, but clean and well located. Pucon is very walkable so anyplace in town is close to everything. The breakfast was good. The wifi was very substandard. This is the biggest hotel in town, there's no excuse for miserable wifi.

8/10 Good

Maria Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Gustavo, Costa Rica

Disliked: Cleanliness, property conditions & facilities, room comfort
I guess at some point it was nice
The hotel was large, and I guess at some point it was nice. However, it is in very bad shape, poorly maintained. Several of the supposed amenities were closed (and it seemed that they have been closed for a long time).
Response from cristobal on 21 Jan 2017
Gracias por sus comentarios, estos nos sirven para seguir mejorando. Esperamos haber cumplido sus expectativas.

4/10 Poor

Julio, Chile

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stars this hotel had shouldnt be
The hotel condition is awful the room is old and not very clean, very ugly decoration and the service was really bad
Response from cristobal on 21 Jan 2017
Gracias por sus comentarios, estos nos sirven para seguir mejorando. Esperamos haber cumplido sus expectativas.